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ESE Solar Panel Free Health Check

edited 30 November -1 at 1:00AM in Green & Ethical MoneySaving
75 replies 34.9K views
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  • BTSA (11249569) and ESE (09825685) are related through ESE Group Holdings (11036817). ESE received a legal cease and desist order but appealed which means they can continue mail outs. This scam should be shut down and the Directors prosecuted. Beware anything associated with ESE/BTSA and, no doubt, other related shells that will pop up in the future.
  • They sent a letter to my mother but luckily I managed to prevent them going any further.
    Luckily or unluckily for ESE I work as an investigator on consumer affairs and along with a colleague we have decided to spend some spare time on this.

    With so many industry organisations warning about ESE Services through fraud alterts, it is only a matter of time until this company goes too far.
  • NivNiv Forumite
    2K posts
    Tenth Anniversary 1,000 Posts Name Dropper
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    Just received a letter from BTSA offering a grant for various systems as I am off gas.


    I was doing some googling of the company to check them out and stumbled across this thread. I could not find a website for them, seems dodgy to me.


    Pretty bad that they link to an ofgem page to convince you it is genuine too!


    Bin time!
    YNWA

    Target: Mortgage free by 58.
  • snilloct1957snilloct1957 Forumite
    210 posts
    Fifth Anniversary
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    Received a letter today from BTS Energy, offering a "free health check and service" on my solar panels. Be aware that this company operates from the same road and postcode in Liverpool that ESE Energy operate from. The format and font of the letter is exactly the same as ESE and offers the same "free deal" as the previous company. They are trying it on again with a different company after they were exposed on this forum for being rip-off artists. I've reported this to Gemserve; if you get a letter, bin it and enjoy your life.
  • legoman62legoman62 Forumite
    3.2K posts
    Eighth Anniversary 1,000 Posts
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    Received a letter today from BTS Energy, offering a "free health check and service" on my solar panels. Be aware that this company operates from the same road and postcode in Liverpool that ESE Energy operate from. The format and font of the letter is exactly the same as ESE and offers the same "free deal" as the previous company. They are trying it on again with a different company after they were exposed on this forum for being rip-off artists. I've reported this to Gemserve; if you get a letter, bin it and enjoy your life.

    I also received a letter from them today. Already binned it:D
    16 Sanyo Hit 250s.4kWp SMA 3.8kWp inverter. SW roof. 28° pitch.
    Minimal shade. Nov 2011 install. Hybrid car. N.E Lincs Coast.
  • snilloct1957snilloct1957 Forumite
    210 posts
    Fifth Anniversary
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    Update on my post of 1st May:-
    I have today emailed a letter to Action Fraud, detailing the experiences and observations of all who have posted on the subject of ESE Consultants and BT Solar Ltd. I haven't passed on any addresses or contact details of any poster, but I have gleaned info from their posts to present a document for investigation by Action Fraud. I also contacted Trading Standards, CAB, MCS and Gemserve about their activities. If that doesn't stop them, nothing will!
  • Merlin139Merlin139 Forumite
    5.6K posts
    Just had one of these letters so decided to ring them up and see what they are offering.

    Amazed that they can say my warranty on my inverter has run out which is information they obtained from a Licensed database! No details of which inverter, but she said it was over 5 years old but its not!

    If your system is above 4 kWp then they will not cover it as its must be commercial. The lady I spoke too was reading off a script and knew only the basics about Solar PV.

    I gave a false name a low and behold it was the same as her husbands! Go figure same first name and surname!

    I asked about my free Health check and Service and she said it could take up to a year to get it. All they want to do is sell something at £19.99 a month or £240 a year, or £425 per 2 years, or £800 for 4 years.

    My bet is that you would get nothing for your money.

    When I put it to her that they were ESE under a different name as they were offering the same non existent free health check and service, she called for assistance. I said that I had recorded the call and I would be passing the information on to Action Fraud and Trading Standards and they put the phone down on me.

    Additionally:

    ESE Have now changed their name to ESE GROUP LTD.
    3.975 kWp PV SolarEdge System South Facing 10% Shading Installed 21 May 2014 Located in Mid East Yorkshire.
  • misscanonmisscanon Forumite
    12 posts
    Don't know if this is a similar scam, I received an email from this outfit yesterday.

    "As you will be aware, after your installation you were issued with an MCS Certificate.

    The MCS (Microgeneration Certification Scheme) is a nationally recognised quality assurance scheme, supported by the Department for Business, Energy & Industrial Strategy (BEIS).

    MCS has now launched a nationwide campaign of independent site inspections to evaluate how customer protection is being assured.

    GTEC have been contracted by MCS to inspect a sample of renewable energy installations across the UK to ensure that the quality and compliance of the installations are in line with the Scheme regulations and standards required.

    We would very much like to gather feedback on your experience as a customer, granting us permission to obtain this information from you would support these efforts greatly."

    Anyone else recieved similar?
  • sparkysisparkysi Forumite
    67 posts
    I work as an installer and this is a plague of the next line of PV scammers. Unfortunately a couple of my clients have fallen for this and its ended up costing them a lot of money for no reason at all.


    First line of call should always be your original installer, failing that, the MCS and RECC are there for a reason, use them. Lastly, and frankly the most obvious, if your system is generating ok, look at the total amount generated since installation, look at your MCS certificate for its annual generation estimate, if it all looks to add up about right, then all good.
  • HexaneHexane Forumite
    210 posts
    100 Posts First Anniversary Name Dropper
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    misscanon wrote: »
    Don't know if this is a similar scam, I received an email from this outfit yesterday.

    "As you will be aware, after your installation you were issued with an MCS Certificate.

    The MCS (Microgeneration Certification Scheme) is a nationally recognised quality assurance scheme, supported by the Department for Business, Energy & Industrial Strategy (BEIS).

    MCS has now launched a nationwide campaign of independent site inspections to evaluate how customer protection is being assured.

    GTEC have been contracted by MCS to inspect a sample of renewable energy installations across the UK to ensure that the quality and compliance of the installations are in line with the Scheme regulations and standards required.

    We would very much like to gather feedback on your experience as a customer, granting us permission to obtain this information from you would support these efforts greatly."

    Anyone else recieved similar?


    I received one of these too, and was surprised to find out that it is in fact legitimate and is not a scam. Check on MCS own website and it is currently second item down on their "News and Alerts" page, dated April 29, 2019, "MCS Launch Nationwide Audit of Installations". It specifically mentions these GTEC people.


    The wording was sufficiently glowing that I can understand people being suspicious of it! It is of course optional, so whether it is worth taking up if you believe your installation is fine and you got everything you wanted from the installer... seems uncertain.
    7.25 kWp PV system (4.1kW WSW & 3.15kW ENE), Solis inverter, myenergi eddi & harvi for energy diversion to immersion heater. myenergi hub for Virtual Power Plant demand-side response trial.
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