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  • FIRST POST
    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 31st Jul 17, 10:13 AM
    • 85Posts
    • 24Thanks
    MSE Andrew
    Igloo Energy reviews: Give your feedback
    • #1
    • 31st Jul 17, 10:13 AM
    Igloo Energy reviews: Give your feedback 31st Jul 17 at 10:13 AM
    This is a feedback thread on energy supplier

    Igloo Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
    Last edited by MSE Andrea; 11-09-2017 at 11:42 AM.
Page 1
    • vendee
    • By vendee 6th Aug 17, 2:08 PM
    • 36 Posts
    • 14 Thanks
    vendee
    • #2
    • 6th Aug 17, 2:08 PM
    • #2
    • 6th Aug 17, 2:08 PM
    Hi has anybody used Igloo energy as I was thinking of changing over to them
    • Corinth
    • By Corinth 6th Sep 17, 9:44 AM
    • 1 Posts
    • 1 Thanks
    Corinth
    • #3
    • 6th Sep 17, 9:44 AM
    Igloo
    • #3
    • 6th Sep 17, 9:44 AM
    So far my experience with them has been positive. Friendly on the phone, quick to pick up and call back. My transition from BG should be occurring soon.
    • boobbby
    • By boobbby 14th Nov 17, 7:17 PM
    • 768 Posts
    • 215 Thanks
    boobbby
    • #4
    • 14th Nov 17, 7:17 PM
    • #4
    • 14th Nov 17, 7:17 PM
    Definitely recommend Igloo energy. Answer the phone or reply to an email almost immediately. after you give a meter reading only takes a few seconds to receive the bill. Easy to use web site.
    • smailnet
    • By smailnet 17th Nov 17, 5:31 PM
    • 1 Posts
    • 1 Thanks
    smailnet
    • #5
    • 17th Nov 17, 5:31 PM
    Hi!
    • #5
    • 17th Nov 17, 5:31 PM
    IGLOO ENERGY Give them a go! Very easy switch and quick responsive calls. Website is good! You have nothing to lose as they're about the best tariff around at the moment. They pay any exit fees, don't tie you to a contract, so there's no exit penalties and they pay 3% interest on credit balances. The only thing is that they'll take your first payment on Day I.
    Last edited by smailnet; 17-11-2017 at 5:32 PM. Reason: more info
    • kittycat_supreme
    • By kittycat_supreme 17th Jan 18, 5:17 PM
    • 1 Posts
    • 0 Thanks
    kittycat_supreme
    • #6
    • 17th Jan 18, 5:17 PM
    • #6
    • 17th Jan 18, 5:17 PM
    I switched to Igloo energy. There was a delay with the confirmation that I'd switched due to the electricity regulator doing a check, but all went through fine and I eventually received my overpayment from my previous supplier. When I phoned Igloo I got through to someone quickly and my questions were answered. Most helpful. When I submit a meter reading, I get a bill within a few hours, brilliant. So far really pleased. Their website has two separate tabs for electricity and gas and you should submit each. Pleased I made the change.
    Last edited by kittycat_supreme; 17-01-2018 at 5:18 PM. Reason: missed something out
    • telonexpert
    • By telonexpert 20th Jan 18, 1:12 PM
    • 4 Posts
    • 0 Thanks
    telonexpert
    • #7
    • 20th Jan 18, 1:12 PM
    Straightforward. Good communication
    • #7
    • 20th Jan 18, 1:12 PM
    I switched to them in Dec'17 and have found everything straightforward. First direct debit coincided with switch date (my last supplier took the first payment long before the switch date).
    • Sham75
    • By Sham75 11th Feb 18, 12:21 AM
    • 1 Posts
    • 1 Thanks
    Sham75
    • #8
    • 11th Feb 18, 12:21 AM
    Please read before joining any new energy supplier
    • #8
    • 11th Feb 18, 12:21 AM
    Official MoneySavingExpert.com Insert 29 June 2018:

    Igloo has asked us to clarify that it now has a PEMS contract in place.

    Back to Sham75's original post...

    ---

    Igloo have no PEMS contract with National Grid..so if you have any issue with your main supply to your property or anything wrong with your meter..it will not get resolved....Igloo have no call centre open after hours or during the weekend..they are only open during 9 to 5.30 Mon to Friday..I had problem with my gas supply on Friday evening a gas regulator needed replacing on the gas meter. The emergency gas service man from National Grid (formly known as Transco) came straight away but could not replace part because Igloo have no contract with them for payment of emergency work. I will have to go without gas into my property until igloo open on Monday morning. So no gas central heating or boiler working during the whole weekend..not ideal if you have young family in this cold weather!! Plz check if the company you joining had 24 hour helpline or contact number and has a PEMS contract. Switch to igloo was hassle free and straight forward....
    Last edited by MSE Andrea; 29-06-2018 at 11:41 AM.
    • Hengus
    • By Hengus 11th Feb 18, 9:44 AM
    • 6,138 Posts
    • 3,926 Thanks
    Hengus
    • #9
    • 11th Feb 18, 9:44 AM
    • #9
    • 11th Feb 18, 9:44 AM
    Igloo have no PEMS contract with National Grid..so if you have any issue with your main supply to your property or anything wrong with your meter..it will not get resolved....Igloo have no call centre open after hours or during the weekend..they are only open during 9 to 5.30 Mon to Friday..I had problem with my gas supply on Friday evening a gas regulator needed replacing on the gas meter. The emergency gas service man from National Grid (formly known as Transco) came straight away but could not replace part because Igloo have no contract with them for payment of emergency work. I will have to go without gas into my property until igloo open on Monday morning. So no gas central heating or boiler working during the whole weekend..not ideal if you have young family in this cold weather!! Plz check if the company you joining had 24 hour helpline or contact number and has a PEMS contract. Switch to igloo was hassle free and straight forward....
    Originally posted by Sham75
    Welcome to the forum. Your post is picking on one of the many suppliers that do not offer weekend or out-of-hours customer services. Most suppliers rely on the gas and electricity emergency support numbers to make safe any problems. Problems with meters etc must be very rare. That said, I am not sure - but I am happy to be proved wrong - that a call to any supplier on, say, a Sunday will result in a person with a van turning up at your door over a weekend.
    • shaggy
    • By shaggy 8th Mar 18, 11:35 AM
    • 973 Posts
    • 182 Thanks
    shaggy
    anyone else tried to switch to them recently? Im looking for more reviews from people other than first time posters! How easy is it to contact them? How responsive are they? Did the switch go smoothly?
    • makeem95
    • By makeem95 10th Mar 18, 8:41 AM
    • 38 Posts
    • 9 Thanks
    makeem95
    The switch completed earlier this week. Very uneventful, everything happened smoothly.
    • gwapenut
    • By gwapenut 23rd Mar 18, 10:59 AM
    • 934 Posts
    • 386 Thanks
    gwapenut
    I've had truly excellent customer service from Igloo. You only really get a feeling for how good a provider is when they are thrown a curveball, and they've certainly risen to the challenge.

    I applied to switch to their variable tariff a couple of weeks ago, but changed my mind and cancelled within the cooling off period. When I attempted another switch elsewhere, this failed because my details on the industry database were still showing a switch in progress.

    Igloo responded very promptly and completely, looked into it, and said it appeared that one of the intermediaries had not processed the termination properly. They reissued their cancellation and promised, without prompting, to monitor it. Despite being a sceptical person, I fully believe Igloo when they say that the problem lay elsewhere - they only did so after investigating it, and only took an hour or so to investigate it - and they chased through the cancellation once they know there had been an issue, culminating in a proactive phone call from them this morning to confirm that everything was back the way it should be.

    The whole process of sorting this problem out took less than half a working day, with as little effort on my part for third-party problems occurring from MY change of mind as I could have hoped for.

    To say that this is to help a non-customer deciding not to switch to them, this is excellent customer service and were I not intent on a fixed rate I'd prioritise them as a great energy provider with great, fair prices. I expect when my fix expires next year I'll be back.

    Every contact with them has had a response within no more than 1-2 working hours, whether they view me as a new customer, a departing customer, or someone messing them around. And not just quick replies, but intelligent and proactive customer service. Fantastic.
    Last edited by gwapenut; 23-03-2018 at 11:06 AM.
    • boobbby
    • By boobbby 9th Apr 18, 12:46 PM
    • 768 Posts
    • 215 Thanks
    boobbby
    New App
    I have now been with Igloo a few months and I have been impressed with the quick way they have dealt with my phone calls and messages. This morning I installed their new app, tried it out and then informed them how impressed I was with it. Within a very short time they replied by with a thank you for my email. Although their is a very slightly cheaper energy supplier available I will not change as I doubt I can get better customer service.
  • Igloo Energy
    PEMS Contract
    Since the post on 12.02 we have established a PEMS contract, so this is now in place moving forward.
    ďOfficial Company Representative
    I am the official company representative of Igloo. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Neil Jones
    • By Neil Jones 14th Jul 18, 11:00 AM
    • 1,466 Posts
    • 887 Thanks
    Neil Jones
    Moved to Igloo from Affect and SSE as I had separate providers, and this time it was cheaper to bundle them together when my previous deals ran out as opposed to keeping them separate.

    Not the absolute cheapest but it was either these guys or a whole bunch of literally brand new energy startups with no or very limited feedback, so somebody else can be the guinea pig there
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