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  • FIRST POST
    • MSE Fraser
    • By MSE Fraser 17th Nov 15, 4:00 PM
    • 30Posts
    • 4Thanks
    MSE Fraser
    Add your feedback on energy supplier So Energy
    • #1
    • 17th Nov 15, 4:00 PM
    Add your feedback on energy supplier So Energy 17th Nov 15 at 4:00 PM
    This is a feedback thread on energy supplier

    So Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
Page 1
    • zcacmxi
    • By zcacmxi 4th Dec 15, 9:49 PM
    • 132 Posts
    • 280 Thanks
    zcacmxi
    • #2
    • 4th Dec 15, 9:49 PM
    • #2
    • 4th Dec 15, 9:49 PM
    Looks like I'll have to try this out and report back...
    They're coming out as one of the cheapest for me, and only have a £5 per fuel early exit charge.

    Some of the other equally cheap providers have bad feedback, high exit fees, charge in advance, etc...
    • Icklef
    • By Icklef 18th Jan 16, 10:21 AM
    • 1 Posts
    • 1 Thanks
    Icklef
    • #3
    • 18th Jan 16, 10:21 AM
    So Energy, So Easy (They can have that one for free!)
    • #3
    • 18th Jan 16, 10:21 AM
    Joined So Energy on 2nd Jan 2016. Switch over has been very smooth so far.

    A minor issue when trying to enter two electricity readings from my meter on their website, only seemed to be able to accept one reading. I sent them an email and they rang me back to resolve the issue. Hopefully this issue will be resolved before I need to enter the next set of readings.

    I'll report back if its not sorted out.


    Beware they do take payment upfront, which I suspect most 'suppliers' do.
    • Hockeynut
    • By Hockeynut 19th Feb 16, 12:16 PM
    • 81 Posts
    • 30 Thanks
    Hockeynut
    • #4
    • 19th Feb 16, 12:16 PM
    • #4
    • 19th Feb 16, 12:16 PM
    These are coming out top on my comparison. Any more experiences with them?
    • lin28w
    • By lin28w 24th Mar 16, 4:16 PM
    • 1 Posts
    • 0 Thanks
    lin28w
    • #5
    • 24th Mar 16, 4:16 PM
    Economy 7?
    • #5
    • 24th Mar 16, 4:16 PM
    Did you have to submit 2 readings because yours was or used to be an economy 7 meter? Did they ever sort it for you or is it too soon yet?
    • gazapc
    • By gazapc 31st Mar 16, 5:22 PM
    • 185 Posts
    • 156 Thanks
    gazapc
    • #6
    • 31st Mar 16, 5:22 PM
    • #6
    • 31st Mar 16, 5:22 PM
    Any more reviews? Coming up cheap for my father but want to make sure Customer service is OK.
    • rfowler
    • By rfowler 26th Apr 16, 11:18 AM
    • 470 Posts
    • 63 Thanks
    rfowler
    • #7
    • 26th Apr 16, 11:18 AM
    • #7
    • 26th Apr 16, 11:18 AM
    Any more reviews on this guys?
    • Blackdown_Codger
    • By Blackdown_Codger 26th Apr 16, 12:45 PM
    • 1 Posts
    • 0 Thanks
    Blackdown_Codger
    • #8
    • 26th Apr 16, 12:45 PM
    SO Energy Cheaper by £99 per annum?
    • #8
    • 26th Apr 16, 12:45 PM
    Hi Just had a message from MSE to say that I could save £99 per year by swapping from my EON account to SO Energy. However, put the figures into my spreadsheet based on what I have actually paid so far this year and it would cost me £50 more.

    Projected savings need to be confirmed by each individual checking very carefully and some people have problems doing this. Still not helped by energy suppliers or the government much on this issue. High end users of electricity such as myself cannot rely on average Kwh usage figure when Eco 7 spend is higher than day usage for example.
    • Alpha 5
    • By Alpha 5 28th Jul 16, 1:47 PM
    • 35 Posts
    • 19 Thanks
    Alpha 5
    • #9
    • 28th Jul 16, 1:47 PM
    • #9
    • 28th Jul 16, 1:47 PM
    I've held off commenting here until everything switched over and I've received a statement, so here goes:


    The Switch:
    I started the switch process in April. All went smooth with the actual switch taking place on the date stated.
    Communication from So Energy was prompt - in fact the welcome email from them arrived within 45 minutes of completing the online switch form on their website, while my previous supplier sent me a 'goodbye' email the same day too.

    Customer Service:
    I did encounter an issue where I didn;t receive any statements for the first two months, but after contacting their customer services online to query this, the cause was rectified and the statements arrived in my email inbox within the hour, along with an apology from the customer operations manager (and not a template reply either). I'm really impressed with their customer service - I felt like I treated as a person, rather than an account number. This was an area where my previous supplier fell short.

    Pros:
    Price
    Customer Service

    Cons:
    No mobile app - hopefully that's something that will arrive further down the line.
    No monthly meter reading reminder email (easily remedied with a reminder on my phone)

    All in all I'd definitely recommend So Energy.
    • soosiemm
    • By soosiemm 20th Aug 16, 5:29 PM
    • 11 Posts
    • 4 Thanks
    soosiemm
    Superb
    I've reluctantly recently switched from Ovo to get a lower price but I buy on both price and customer service. If something goes wrong with your power you need great customer service. I'm pleased to say that So's service is superb and thankfully on a par with Ovo's great service.

    So Energy can also cope with Economy 7 meters even though you don't want Economy 7. You submit two readings (day and night) and they add them together if you are on a single tariff. Previously I was just breaking even on an Economy 7 tariff but had the hassle of always having to use my washing machine, tumble drier and dishwasher at night to make it worthwhile. (I have gas CH.) I had just switched over to electric cooking from gas so definitely didn't want an E7 tariff any more.

    I know that So cares about their customers because I emailed them with suggestions to improve their web site. (Don't get me wrong - the web portal is fine and does the job.) I got a phone call from their Service manager to talk through my suggestions and to answer some queries I had. I then got another call to say they were going to implement one of my suggestions! As if being listened to wasn't thanks enough, I then got some chocolates in the post! They are clearly a very hands on business at the moment and care very much about their service - that's the joy of being a small business - the bosses know exactly what's going on. Ovo is a Which best buy and I wouldn't be at all surprised if So Energy is made a Best Buy next year. They deserve it on current performance and price.
    Last edited by soosiemm; 20-08-2016 at 5:32 PM. Reason: extra info about E7.
    • skrvt
    • By skrvt 22nd Aug 16, 9:12 PM
    • 2 Posts
    • 1 Thanks
    skrvt
    So Far So Good
    So Far So Good:
    switched over without hassle, cheapest tariff on the market.
    do not know what their support is, as there was no need to contact them yet.
    website is simple, but it would do (if it works)

    .. do not see how to vote them up ?
    Last edited by skrvt; 22-08-2016 at 9:15 PM.
    • TickersPlaysPop
    • By TickersPlaysPop 23rd Aug 16, 9:48 PM
    • 721 Posts
    • 347 Thanks
    TickersPlaysPop
    All lock in exit fees make a non sense of the so called 'competative market' in many sectors. If you are locked in with little or no gain from switching after the fees what is the point. OVO started out with no exit fees which is why I joined, they changed the contract towards the end of my fixed with them and now I can switch fee free. Low rates and little or no exit fee is a beacon to me, as a lower risk switch. Thanks to all who have posted here, it's helping me make the leap!
    Peace.
    • lisa110rry
    • By lisa110rry 24th Aug 16, 4:07 PM
    • 1,741 Posts
    • 3,037 Thanks
    lisa110rry
    I've just switched on a cost basis as my current supplier, Green Star Energy (fix ending soon), has been great, absolutely no complaints. So energy estimates my monthly payments should be £20 per month less than it is now, but this has been built up by lower rates and standing charges and my estimate of the reduction of use for having replaced the 29 year old boiler and the presence of Hive, which I'll enjoy using!

    So, I can't be as certain that I'm right in my estimate of usage for next year (I've reduced it by 10%, our previous boiler was very inefficient). However, I will review it each month as I always do and raise or further lower the monthly dd as needed.
    “And all shall be well. And all shall be well. And all manner of things shall be exceeding well.”
    ― Julian of Norwich
    In other words, Don't Panic!
    • lisa110rry
    • By lisa110rry 9th Sep 16, 2:41 PM
    • 1,741 Posts
    • 3,037 Thanks
    lisa110rry
    Today (as expected and pre-warned) I received an email from So Energy asking for meter readings, which I supplied. There was a little "flash" on screen so I did telephone and spoke with a lovely lady just to confirm they had received them - she read them out to me. Then I tried to put the same readings in to my account screen for Green Star and it would take my gas reading, but not my electricity reading. Tried using the automated system, failed, held the line (not long and free call) to give the reading verbally but the operative said that as my switch was in progress the reading would have to come from the new supplier. Okay, but Green Star did an estimated reading on 1st September which was a slight over-estimation. No matter, I keep a spreadsheet and record at least monthly readings.

    My calculations show that I have underpaid by £7.51 over the past 12 months, pretty good estimating, eh?

    When chatting to the new supplier operative, I mentioned our new boiler fitted in June to replace the 29-year-old one and the fact that I had under-estimated our usage for next year by 10% on that basis, but really I had no idea and she said that was okay because they review payments after six months.

    We shall see...so far very good customer service.
    “And all shall be well. And all shall be well. And all manner of things shall be exceeding well.”
    ― Julian of Norwich
    In other words, Don't Panic!
    • PeteJ21
    • By PeteJ21 23rd Sep 16, 9:20 AM
    • 1 Posts
    • 2 Thanks
    PeteJ21
    PeteJ21
    Switched mid August and got an email next day confirming the switch from EON would be on the 9th September. Got a welcome pack in the post and was asked for meter readings on the 8th September. Switch took place on the 9th and a week later I had an email from EON with closing account details and promise to refund £200 credit within 10 days.

    This could not have been simpler. So far - BRILLIANT.
    • lisa110rry
    • By lisa110rry 26th Sep 16, 1:28 PM
    • 1,741 Posts
    • 3,037 Thanks
    lisa110rry
    Things seem to be going well here. On the 14th September, So Energy took a payment as I had been warned they would, that's fine. The really good thing is that the previous supplier, Green Star, have not taken a payment (yet!) on the 26th September (today). If they did, it wouldn't put me into hardship but would be annoying.
    “And all shall be well. And all shall be well. And all manner of things shall be exceeding well.”
    ― Julian of Norwich
    In other words, Don't Panic!
    • lisa110rry
    • By lisa110rry 20th Oct 16, 2:31 PM
    • 1,741 Posts
    • 3,037 Thanks
    lisa110rry
    Things are still looking good! Just back from a week's leave, and picked up my first monthly energy statement by email from So Energy. The usage is estimated, but this is because the one-month portal opened on 13th October but I was travelling abroad that day early in the morning so could not supply readings. The estimates are very slightly high, but to be fair we really have no way of predicting our gas usage this year as we replaced the 29 year old boiler in June, so I just took last year's total and reduced it by a notional 10%.

    There's a lovely visual graph showing usage of fuel, both electricity and gas, on the website, I do like that!

    To top it off, I emailed So Energy through the website portal to ask if the statements were monthly and got a response within 30 minutes!
    “And all shall be well. And all shall be well. And all manner of things shall be exceeding well.”
    ― Julian of Norwich
    In other words, Don't Panic!
    • lisa110rry
    • By lisa110rry 16th Nov 16, 11:12 AM
    • 1,741 Posts
    • 3,037 Thanks
    lisa110rry
    Yep, still absolutely delighted with So Energy. They send a "statement" each month, and as long as you read the meter regularly, everything is very smooth. I emailed So Energy to say how pleased I was and within minutes got a reply informing me that so long as I read the meters on the 13th of each month there will be no estimating at all.

    Because they send a monthly statement, my energy usage spreadsheet can be even more accurate than before as I know the calorific value they are using for each month. Excellent!
    “And all shall be well. And all shall be well. And all manner of things shall be exceeding well.”
    ― Julian of Norwich
    In other words, Don't Panic!
    • uva caresi
    • By uva caresi 16th Nov 16, 4:41 PM
    • 15 Posts
    • 3 Thanks
    uva caresi
    GOOD

    I moved my mum & dad to SO earlier in the year. The charging was competitive, but for them there was the issue of a good rating on customer service. They are in their 80's and I didn't want any sharp practices.

    We had an initial blip when setting up the account, I emailed in and they sorted it out fully understanding my invovlment.

    Wished I'd gone with them as well instead of GBenergy who are a shambles.
    • AndyJ52
    • By AndyJ52 19th Jan 17, 4:45 PM
    • 76 Posts
    • 22 Thanks
    AndyJ52
    Anyone got anything more recent to add to the positive reviews posted here. Just weighing up whether to switch to Avro Energy or So Energy because my current deal, MSE's BG Collective Fix Feb 2017, is coming to an end and would like the latest picture of So Energy's customer service ratings.

    Thanks in advance for any info that you'd care to share.
    Cheers! AJ
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