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    • Quentin
    • By Quentin 28th Apr 15, 8:41 PM
    • 35,574 Posts
    • 19,789 Thanks
    Quentin
    • #2
    • 28th Apr 15, 8:41 PM
    • #2
    • 28th Apr 15, 8:41 PM
    It is in their ts + cs which you will have agreed when first getting the card
    • fiscalfreckles
    • By fiscalfreckles 27th Jul 15, 1:29 PM
    • 2,363 Posts
    • 1,868 Thanks
    fiscalfreckles
    • #3
    • 27th Jul 15, 1:29 PM
    • #3
    • 27th Jul 15, 1:29 PM
    A slightly different issue for me; I've had a 3 month trial for 1 and was fully aware that if I do not cancel, I will be charged for a further membership.

    However, I can't cancel! Their phone lines are either not working or engaged. I have been trying to get through for 4 days and at the end of today I can see they will say I have not contacted them and take the payment (they have my card details from the 1 offer.)

    I know many people say they weren't aware, or they didn't see the reminder emails but I was and I did, but still feel this is a total scam as even if you are very careful and follow all the rules, they make it impossible to cancel.

    I have tried emailing too but just get an auto reply saying will be dealt with in up to 5 days. By which time it will be too late.

    Never again. Hardly used it anyway.
    • rich13348
    • By rich13348 27th Jul 15, 1:33 PM
    • 810 Posts
    • 434 Thanks
    rich13348
    • #4
    • 27th Jul 15, 1:33 PM
    • #4
    • 27th Jul 15, 1:33 PM
    Cancel your card. Its a bit of a pain but it will stop the charge of 70
    • fiscalfreckles
    • By fiscalfreckles 27th Jul 15, 1:35 PM
    • 2,363 Posts
    • 1,868 Thanks
    fiscalfreckles
    • #5
    • 27th Jul 15, 1:35 PM
    • #5
    • 27th Jul 15, 1:35 PM
    Cancel your card. Its a bit of a pain but it will stop the charge of 70
    Originally posted by rich13348
    Bit drastic! I can't really, I need it for other things.
  • LadyBones
    • #6
    • 28th Jul 15, 5:35 PM
    Phone numbers not answered
    • #6
    • 28th Jul 15, 5:35 PM
    I've also spent the whole afternoon unable to cancel my Tastecard trial as the only phone numbers for the company are permanently engaged. I also contacted Taste via their website and emails. In the end I rang my bank and cancelled the card authorisation, hopefully that will kick in in time to avoid making the payment tomorrow. However, in my frustration at being able to find a working number I pretended to be a restaurant wanting to sign up via the contact form on the website and guess what? They called back within the hour! Having said that, when I came clean to Bethany in the call centre and she put me through to the "right department" they then dropped the call. And when I called Bethany back again she promised to email my details through to the "right department". Maybe it will work... for anyone else in frustration this number will at least be answered by a human: 01618 831194 - good luck.
    • fiscalfreckles
    • By fiscalfreckles 29th Jul 15, 12:40 PM
    • 2,363 Posts
    • 1,868 Thanks
    fiscalfreckles
    • #7
    • 29th Jul 15, 12:40 PM
    • #7
    • 29th Jul 15, 12:40 PM
    Interesting LadyBones! They are terrible. I tried on Twitter; they just told me to email.

    Anyway, to update, I was charged yesterday ater failing to get through on the phone for days and having sent several emails, only some of which elicited auto replies (I am yet to get an actual reply).
    However, I realised that I had initially paid via PayPal, and a complaint to them that I had not authorised the second transaction resulted in them re-funding my account within a couple of hours.
    Meanwhile, Tastecard have emailed to say my new card is on the way, Muppets...
  • Clarabelle82
    • #8
    • 29th Jul 15, 1:52 PM
    • #8
    • 29th Jul 15, 1:52 PM
    Interesting LadyBones! They are terrible. I tried on Twitter; they just told me to email.

    Anyway, to update, I was charged yesterday ater failing to get through on the phone for days and having sent several emails, only some of which elicited auto replies (I am yet to get an actual reply).
    However, I realised that I had initially paid via PayPal, and a complaint to them that I had not authorised the second transaction resulted in them re-funding my account within a couple of hours.
    Meanwhile, Tastecard have emailed to say my new card is on the way, Muppets...
    Originally posted by fiscalfreckles

    I did that too fiscalfreckles and PayPal were fantastic. I told the guy I spoke to that I had been constantly trying to ring and email them but they were ignoring me. He popped me on hold for a few mins came back and gave me a full refund. I told him it had happened to others and to have a look on their Twitter and Facebook to see all the angry posts. He said it sounded like a scam with the contact numbers not working etc and he will be investigating it further.
    I've learned my lesson here....if something's too good to be true then it probably is!!! Never Signing up to one of these again!!!!
    • Maddybee33
    • By Maddybee33 29th Jul 15, 2:15 PM
    • 89 Posts
    • 112 Thanks
    Maddybee33
    • #9
    • 29th Jul 15, 2:15 PM
    • #9
    • 29th Jul 15, 2:15 PM
    I have also just found this out the hard way.
    I have just been on the phone to the bank, after speaking to Paypal they advised me to get my bank to block payment, which I've found out that they can't do.
    I'm so upset, it's 'only' 30, but I really need that money at this point in my life. Tastecard wasn't any good anyway, you can't even use it on weekends.
    • fiscalfreckles
    • By fiscalfreckles 30th Jul 15, 2:31 PM
    • 2,363 Posts
    • 1,868 Thanks
    fiscalfreckles
    I have also just found this out the hard way.
    I have just been on the phone to the bank, after speaking to Paypal they advised me to get my bank to block payment, which I've found out that they can't do.
    I'm so upset, it's 'only' 30, but I really need that money at this point in my life. Tastecard wasn't any good anyway, you can't even use it on weekends.
    Originally posted by Maddybee33
    Try putting in a claim online with Paypal, that's all I did and they refunded it within a few hours. I just said that I had not authorised the transaction and Tastecard were uncontactable.
    • fiscalfreckles
    • By fiscalfreckles 30th Jul 15, 2:33 PM
    • 2,363 Posts
    • 1,868 Thanks
    fiscalfreckles
    Oh -and I finally got a reply from tastecard saying thank you for my email but they prefer people to cancel over the phone!
  • Onita
    Thank god I'm not the only one who this has happened to I am so upset. I did get through finally to be told that the transaction was made at 2mins past midnight this morning therefore it is 4 days before renewal (the young man was quite sarcastic to be honest). I haven't used my membership at all during the trial period and probably wouldnt either. When I asked to speak to someone else I was told that he wouldn't pass me on but I could email and i might get a reply or I could pass my card onto another person if I wish! surely this can't be right.
    • bugslet
    • By bugslet 31st Jul 15, 2:49 PM
    • 6,124 Posts
    • 29,497 Thanks
    bugslet
    Just to add the other side of the coin..... when the late Mr Bugs had dementia, he had a tastecard which autorenewed and I didn't realise ( far too many other things going on).

    Anyway, picked it up on his bank statement, rang them to cancel it for next year and told them why, the helpful girl on the phone said to hold for a moment, came back and said she'd spoken to her supervisor and they would refund the amount, which I hadn't asked for. That was back in 2013, maybe there has been a change in the way they handle things
    • Maddybee33
    • By Maddybee33 1st Aug 15, 9:02 PM
    • 89 Posts
    • 112 Thanks
    Maddybee33
    I did that after thinking it through...
    Paypal refunded me! :-D
    Tastecard still sent the pack though...
    • Maddybee33
    • By Maddybee33 1st Aug 15, 9:06 PM
    • 89 Posts
    • 112 Thanks
    Maddybee33
    Just to add the other side of the coin..... when the late Mr Bugs had dementia, he had a tastecard which autorenewed and I didn't realise ( far too many other things going on).

    Anyway, picked it up on his bank statement, rang them to cancel it for next year and told them why, the helpful girl on the phone said to hold for a moment, came back and said she'd spoken to her supervisor and they would refund the amount, which I hadn't asked for. That was back in 2013, maybe there has been a change in the way they handle things
    I'm sorry to hear about your husband :-(
    I do think they've gotten less helpful, certainly. Also, I think that their T&Cs have tightened- you can't even use it on a weekend in most restaurants any more- which is when (if I ate out much) I would be going out with the boyfriend.
    • adampaine
    • By adampaine 5th Aug 15, 3:44 PM
    • 6 Posts
    • 8 Thanks
    adampaine
    I am having the same problems with Tastecard. I never received a renewal email they claim to have sent me. I only knew once I received an email from paypal 4 days before saying they had made the payment.

    As soon as I received this I was straight on the phone but could not get through so sent them an email. This was never replied to so I eventually got through to them after a 45 minute wait and was told I couldn't have a refund.

    However I have since been in contact via email to a very unhelpful customer service team and been told a couple of different things.

    Firstly they cut and paste their tob's and said no to a refund.

    I then explained I had tried to cancel and they came back and said

    "Our reminder email is titled "Important notice about your tastecard membership renewal" to highlight the importance of its contents. This email contains details of your upcoming renewal. This email would have also made you aware that should you not wish to continue with your subscription that you could cancel at any point up to 5pm of the working day proceeding your renewal date."

    My membership was restarting on the 3rd August and I emailed them on the 30th July so as far as I am concerned I have adhered to their stupid terms.

    However they have sent back:

    Apologies for any confusion caused, however our terms and conditions state that in order to cancel your subscription contact needs to be made by no later than 5pm the working day preceding your renewal date.

    Therefore as your renewal date was 30/07/2015, we required contact to be made by no later than 5pm on 29/07/2015. As the first contact received by yourself in regards to cancelling your membership was made on 30/07/2015, this was not within the cancellation period agreed to and your membership had already renewed in line with our terms and conditions."

    How is my renewal date the 30th July when my new membership starts on the 3rd August!! Its a complete con regardless of any misleading tob's as surely that means any company can make up any renewal date they like. If this was insurance it wouldn't be allowed.

    #matt_taste #tastecard
    Last edited by adampaine; 05-08-2015 at 5:33 PM. Reason: wanted to add in a hashtag
    • Maddybee33
    • By Maddybee33 7th Aug 15, 11:24 AM
    • 89 Posts
    • 112 Thanks
    Maddybee33
    Hello Adam,
    I filed a claim with Paypal, and, despite the customer 'service' lady sounding so smug when I told them I'd do so, Paypal sided with me, and refunded the 29.99 :-)

    I have only just now, after a week, received a response email from the complaint that I sent them after rude customer services, asking for more details (I sent email from a different address to the one that I previously registered with), but as they've left it so late, and I've got my refund, I'm tempted to just ignore it. x
    • Former MSE Helen
    • By Former MSE Helen 21st Aug 15, 3:05 PM
    • 2,324 Posts
    • 971 Thanks
    Former MSE Helen
    MSE News: Tastecard users hit with fee after being unable to cancel auto enrolment
    Many Tastecard customers have complained they were unable to contact the firm to cancel a trial of the service...

    Read the full story:

    Tastecard users hit with fee after being unable to cancel auto enrolment





    Click reply below to discuss. If you haven!!!8217;t already, join the forum to reply. If you aren!!!8217;t sure how it all works, read our New to Forum? Intro Guide.

    • Quentin
    • By Quentin 21st Aug 15, 3:25 PM
    • 35,574 Posts
    • 19,789 Thanks
    Quentin
    For some reason you don't need to contact them to cancel the 1 trial membership the above article discusses and can do it online.


    They do insist on you phoning them to stop an annual card renewing automatically.


    You can do that at any time after buying it (eg as soon as you get it)- no need to wait till you get close to renewal time.
    • gree0115
    • By gree0115 24th Aug 15, 12:29 PM
    • 32 Posts
    • 24 Thanks
    gree0115
    Cancelling your card doesn't necessarily work with continuous card authority's. I had a Tastecard until the end of last year and when it renewed the previous year, I'd had a new Nationwide debit card since the previous renewal. I thought Tastecard were going to have to contact me for the new card details, but the payment went out as normal. I was surprised and contacted Nationwide regarding this and they said CCA's will continue working even if a card has been renewed. Maybe that's not the case with credit cards but it certainly was with my debit card.
    Last edited by gree0115; 24-08-2015 at 12:29 PM. Reason: More detail
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