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Nokia Lumia 610 Virgin Mobile MMS

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DUTR
DUTR Posts: 12,958 Forumite
Part of the Furniture 10,000 Posts Name Dropper
in Mobiles
Has any readers here got this handset on Virgin mobile?
Someone I know has one and informs they cannot recieve MMS.
Searching the web, it looks like the Lumia's don't really support MMS The Virgin site informs "this handset does not support MMS
(this can't be right surely?)
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Comments

  • Littlemiss27
    Littlemiss27 Posts: 237 Forumite
    Tenth Anniversary
    Virgin do support the handset for MMS according to this page.

    Sounds like some missing settings. If they have access to another micro sim (on a different network) they could try powering the phone on with that sim, checking the alternative network settings have loaded, then switching back to the virgin sim. This normally forces the original network settings to be reloaded properly.

    If that doesn't work you could try the step by step guide on this thread.

    HTH
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 4 January 2013 at 1:09AM
    >> Nokia 610 On virgin

    Quite a coincidence - this thread is just 2 days old.
  • DUTR
    DUTR Posts: 12,958 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    grumbler wrote: »
    >> Nokia 610 On virgin

    Quite a coincidence - this thread is just 2 days old.

    I did a search Grumbler before posting, but I did put Lumia 610 hence why I did not find the thread, I was only asked today about the device, :o
  • DUTR
    DUTR Posts: 12,958 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Littlemiss27 wrote: »
    Virgin do support the handset for MMS according to this page.

    Sounds like some missing settings. If they have access to another micro sim (on a different network) they could try powering the phone on with that sim, checking the alternative network settings have loaded, then switching back to the virgin sim. This normally forces the original network settings to be reloaded properly.

    If that doesn't work you could try the step by step guide on this thread.

    HTH

    This page suggests differently, I will get access to the handset on Saturday, so will try the settings adjustments via the Network Setup app :o
  • sdduk
    sdduk Posts: 1,440 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    By the thread which was earlier Virgin don't support MMS

    Bit strange being the phone supports it.
    https://forums.moneysavingexpert.com/discussion/4368179

    Even on the Nokia site it says it supports it
    http://www.nokia.com/gb-en/products/phone/lumia610/specifications/
    Nobody is Perfect. I am Nobody, therefore I am Perfect.
    :)
  • Littlemiss27
    Littlemiss27 Posts: 237 Forumite
    Tenth Anniversary
    DUTR wrote: »
    This page suggests differently, I will get access to the handset on Saturday, so will try the settings adjustments via the Network Setup app :o

    Think that might be because Windows Phone handsets don't support over the air (OTA) network settings. I could be wrong though.

    Let us know how you get on!
  • DUTR
    DUTR Posts: 12,958 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Littlemiss27 wrote: »
    Think that might be because Windows Phone handsets don't support over the air (OTA) network settings. I could be wrong though.

    Let us know how you get on!

    Ah, that makes a bit of sense as to why the page shows that, will report back on Sunday, looks a nice handset, but the 256mb ram must be a killer :(
  • DUTR
    DUTR Posts: 12,958 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Just an update, got the mms working, thanks to the info on the page, however on top of that like the author suggested, send a pic to yourself to enable it, all good now and I've gone from zero to hero :o

    • Connection name: Virgin2
    • Under Internet APN, Access point name: goto.virginmobile.uk
    • Proxy address: 193.30.166.4
    • Proxy port: 8080
    • Username: user
    • Password: (I left this blank)
    • Under MMS APN, MMS access point name: goto.virginmobile.uk
    • Proxy address: 193.30.166.2
    • Proxy port: 8080
    • Username: user
    • Password: (I left this blank)
    • MMSC address: http://mms.virginmobile.co.uk:8002
    I still found it was not working and upon ringing Virgin they told me my SIM was not yet MMS enabled. To do this, they told me to send a picture to myself. I did this and now it is all working - super!!
  • nhow
    nhow Posts: 12 Forumite
    The Virgin site advertises the Lumia 610 as being able to send and receive multimedia messages but then you look at the settings page for this model and it says it doesn't support mms. We just bought two of these phones for Christmas and are very disappointed. I'm thinking of filing a complaint with the Advertising Standards Agency (ASA) for false advertising.
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    It's just utter incompetence rather than false advertising - as the post above yours demonstrates.
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