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  • FIRST POST
    • Doc N
    • By Doc N 27th Sep 11, 10:30 AM
    • 6,666Posts
    • 19,540Thanks
    Doc N
    Solar energy - e.on (and other) Feed-in Tariff payment delays - your experiences?
    • #1
    • 27th Sep 11, 10:30 AM
    Solar energy - e.on (and other) Feed-in Tariff payment delays - your experiences? 27th Sep 11 at 10:30 AM
    Most people who've installed solar panels in the last 18 months or so will be claiming Feed-in tariff payments from electricity suppliers.

    Some suppliers are paying fairly quickly after the claim goes in - but some aren't. E.on, for example, used to pay within a few days but are now delaying payments for up to a month.

    Great for companies' cashflow - but not for the individuals claiming.

    Experiences with various companies shared here would be useful in helping people to decide which company to go with - and whether to switch away from companies that delay payments due.
    Last edited by Doc N; 16-07-2012 at 7:25 PM.
Page 60
    • michaels
    • By michaels 5th Sep 17, 5:17 PM
    • 20,711 Posts
    • 95,854 Thanks
    michaels
    Malc, how is the eonenergy.com website this afternoon?
    Cool heads and compromise
  • E.ON Company Representative: Malc
    E.ON Website
    Malc, how is the eonenergy.com website this afternoon?
    Originally posted by michaels
    It's okay now michaels. There were some issues yesterday afternoon and first thing this morning but these have been fixed and you can log in now if you wish.

    Sorry for the inconvenience michaels.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Woofwoof
    • By Woofwoof 21st Oct 17, 4:53 PM
    • 17 Posts
    • 4 Thanks
    Woofwoof
    British Gas - "lost" my FIT reading
    Yes, British Gas seem to have a problem at the moment. I submitted last quarter's figures in response to their email request. Got an email receipt from them. Waited 28 days, then contacted them. They had no record of my reading - well, what was the receipt for?

    Gave them a new reading 11 days ago ... not received a cheque yet. Usually the cheque would be here in that time. They had been pretty good up to September 2017.
    • pete-20-11
    • By pete-20-11 22nd Oct 17, 7:42 PM
    • 190 Posts
    • 133 Thanks
    pete-20-11
    British Gas temporarily lost mine too, over a month delay.

    It seems they changed their email address, but didn't update their web form.

    So when I filled in the form and clicked send, I got an email saying this email address is no longer in use! Useless!

    Emailed them to highlight this issue - they responded after a month!
    • ctdctd
    • By ctdctd 25th Oct 17, 8:47 AM
    • 880 Posts
    • 700 Thanks
    ctdctd
    Didn't get my normal British Gas email to submit FIT for the end of September.
    Submitted anyway, webform said successful, but got a bounce back email saying address not valid - I don't normally get an email receipt.

    Phoned them up after 10 days with no cheque - they said there has been problem with the online system and said it should be working OK for next time.
    They took readings over the phone and cheque arrived a few days later.

    Hopefully a transient problem as it's have been fine up to now.
    Mind you, payment by BACS would be nice if they are tinkering with the system! ...............
    Do Money Saving sites make you buy more bargains - and spend more money?
    • Exiled Tyke
    • By Exiled Tyke 25th Oct 17, 12:58 PM
    • 267 Posts
    • 836 Thanks
    Exiled Tyke
    Same thing happened to me (twice) and I had a long conversation with the EON Fit Team who clarified what their meter reading process was, as follows:

    1. Call unannounced and if they can't get access to read the meter send first letter with approximate date they will call again
    2. Call unannounced for a second time and if they still can't get access to read the meter send second letter with another approximate date they will call again
    3. Call unannounced for a third time and if they still can't get access to read the meter send a third letter requesting you contact them to arrange a date/time for the meter to be read

    As you say, there must be more efficient ways for E.ON to do this,(maybe they could add a notification/booking function to the web site where you enter your quarterly meter readings), but when I spoke with them they didn't seem to be that bothered about it.
    Originally posted by The Green Hornet
    Well this isn't what happened to me. What did was:

    1. August - called unannounced, wrote to tell me they would come again around the 1st Oct.
    2. no further news until a call today (25th). Fortunately I was in which puts this to bed for a while but it's still a poor system (to call it a system is probably a bit in appropriate)
    Install 28th Nov 15, 3.3kW, (11x300LG), SolarEdge, SW. W Yorks.
    • legoman62
    • By legoman62 20th Nov 17, 7:46 PM
    • 2,374 Posts
    • 12,128 Thanks
    legoman62
    Sent my FIT reading Tuesday evening, money in the bank this morning
    3 working days. Well done E.ON
    Originally posted by legoman62
    Same again 3 working days for my FIT payment from E.ON
    E Coast. 16 Sanyo Hit 250s.4kWp SMA 3.8kWp inverter. SW roof. 28 pitch.
    Minimal shade. Nov 2011 install. N.E Lincs Coast. Hybrid car
    • sevenhills
    • By sevenhills 21st Nov 17, 10:28 PM
    • 1,171 Posts
    • 434 Thanks
    sevenhills
    I bought my council house along with the solar panels at the end of September. My solicitor should have dealt with all the forms, but not heard anything from 'Good Energy' yet.
    I have contacted Good Energy before but got no where, I have just filled in an online complaint form, just to get things in writing.

    • pinnks
    • By pinnks 22nd Nov 17, 8:22 AM
    • 561 Posts
    • 1,258 Thanks
    pinnks
    Silly question perhaps but have you checked with your solicitor to check that the FiT paperwork was done? And are the panels now yours of has the council retained ownership (or a.n.other) as a type of rent-a-roof?
    Wiltshire - 5.25kWp
    3.5kWp: 14 x Phono Solar 250 Onyx, Sunny Boy 4000TL, WSW 40 degrees, June 2013
    1.75kWp: 7 x Phono Solar 250 Onyx, Sunny Boy 1600TL, SSE 45 degrees, March 2014
    • sevenhills
    • By sevenhills 22nd Nov 17, 10:41 AM
    • 1,171 Posts
    • 434 Thanks
    sevenhills
    Silly question perhaps but have you checked with your solicitor to check that the FiT paperwork was done? And are the panels now yours of has the council retained ownership (or a.n.other) as a type of rent-a-roof?
    Originally posted by pinnks
    Yes, I called in a few weeks after completion. I have ownership, but not seen anything in writing yet.

    Mon 16/10
    We have also sent the relevant form to !!!8216;Good Energy!!!8217; and hopefully these should be in touch with us shortly.
    Last edited by sevenhills; 22-11-2017 at 10:57 AM.

    • sevenhills
    • By sevenhills 22nd Nov 17, 9:54 PM
    • 1,171 Posts
    • 434 Thanks
    sevenhills
    I have received a reply, they are now processing my details, and waiting for confirmation of ownership from the council, from whom I he just bought the house.

    • nobby1963
    • By nobby1963 4th Dec 17, 5:45 PM
    • 293 Posts
    • 340 Thanks
    nobby1963
    Edf - wow !
    Hi All,

    Latest FIT meter reading submitted to EDF last Friday 1st December and have just received my remittance email !

    Didn't expect such a quick payment with the weekend falling on the 2nd &3rd.

    Well done again EDF.

    Cheers to everyone and Happy Christmas !
    SMA 4000TL Inverter, 17 REC 235PE Panels, South facing, roof angle \ `ish, 3995 watt system.Installed Nov 2011.
    • Dave Fowler
    • By Dave Fowler 5th Dec 17, 8:26 AM
    • 469 Posts
    • 831 Thanks
    Dave Fowler
    EDF are certainly doing very well. Submitted my readings on Sunday, received confirmation email on Monday morning and BACS email on Monday afternoon! Fantastic!

    Dave F
    Solar PV System 1: 2.96kWp South+8 degrees. Roof 38 degrees. 'Normal' system
    Solar PV System 2: 3.00kWp South-4 degrees. Roof 28 degrees. SolarEdge system
    EV car
    Location: Bedfordshire
    • groovyf
    • By groovyf 9th Jan 18, 6:19 PM
    • 286 Posts
    • 1,170 Thanks
    groovyf
    It's been a busy few months and I didn't spot the fact British Gas never sent me an email to submit last October's solar meter readings... So I send them en email via their cust services email address and get a standard canned response email in return.
    Went to the page to submit readings, entered the info as usual and clicked Submit.
    Minutes later I get an automated email with the exact same canned response content (other than a different query ID). Normally, the email would state something along the liones of thanks for your reading, yada, yada, yada.
    Have they altered something on their backend systems? Do I need to contact them by phone to verify they've got the reading?

    [Edit: Just gave British Gas a call and the lady confirmed some issues on their end with receiving online meter reading submissions, so gave her the reading there and then. That was more trouble-free than I expected!]
    Last edited by groovyf; 09-01-2018 at 6:24 PM.
    4kWp system (Feb 2014) : 1.5 SW, 2.5 NE (16x Bisol BMO/250, Aurora Power-One UNO PVI-3.6 Inverter : pvoutput.org/list.jsp?id=29935
    • zeupater
    • By zeupater 17th Jan 18, 2:29 PM
    • 4,150 Posts
    • 5,364 Thanks
    zeupater
    Hi All

    Scottish Power seem to be excelling themselves with the latest FiT payment, it's the quickest since 2014, so someone's sharpened their pencil ...

    No, don't get too excited! ... Readings submitted 01/01 ... Self bill invoice dated 12/01 received today (17/01) .... at this rate of improvement they're catching up quickly with E.ON etc, forget the 3 years it was predicted to take in a previous post, looks like they may be neck & neck in just two! <sarcasm head put aside, normality resumed>...

    Invest in all this computing power to improve satisfaction & it still boils down to an accounting-driven management decision to control cash-flow ...

    HTH
    Z
    "We are what we repeatedly do, excellence then is not an act, but a habit. " ...... Aristotle
    • sevenhills
    • By sevenhills 25th Jan 18, 6:46 PM
    • 1,171 Posts
    • 434 Thanks
    sevenhills
    I have received a reply, they are now processing my details, and waiting for confirmation of ownership from the council, from whom I he just bought the house.
    Originally posted by sevenhills
    The last contact I had, they were waiting for OFGEM to confirm registration, or something like that.
    I will be having a visit to read the meter, every two years they said. I am surprised because its never been read before, it is about two years old.
    Good Energy say my first payment may come in March.

    • ASavvyBuyer
    • By ASavvyBuyer 8th Feb 18, 2:31 PM
    • 753 Posts
    • 1,955 Thanks
    ASavvyBuyer
    EDF prompt again
    EDF prompt again with the latest FIT payment.

    Submitted on 1st Feb; payment available in bank account yesterday 7th Feb.
    Rhondda Cynon Taf, 4kWp, W roof, 30 pitch, 16 x 8.33 Eternity 250w E+10 panels, Solar Edge SE4000-16A Inverter + P300 Optimisers & REUK Diverter
    + Toshiba RAS-10G2KVP-E Ultra High Efficiency Air Conditioner/Heat Pump
    • orrery
    • By orrery 8th Feb 18, 3:56 PM
    • 551 Posts
    • 462 Thanks
    orrery
    EDF prompt again with the latest FIT payment.

    Submitted on 1st Feb; payment available in bank account yesterday 7th Feb.
    Originally posted by ASavvyBuyer
    Indeed - they can come and build my nuclear reactor for me any day.

    I'll get my coat.
    4kWp, Panels: 16 Hyundai HIS250MG, Inverter: SMA Sunny Boy 4000TL, SolarImmersion
    Location: Bedford, Roof: South East facing, 20 degree pitch
    Nissan Leaf, TADO Central Heating control
    • legoman62
    • By legoman62 23rd Feb 18, 8:30 PM
    • 2,374 Posts
    • 12,128 Thanks
    legoman62
    Another quick turnaround from E.ON
    Reading in Wed evening...in the bank Tuesday AM
    E Coast. 16 Sanyo Hit 250s.4kWp SMA 3.8kWp inverter. SW roof. 28 pitch.
    Minimal shade. Nov 2011 install. N.E Lincs Coast. Hybrid car
  • E.ON Company Representative: Malc
    E.ON FIT Payments
    Another quick turnaround from E.ON
    Reading in Wed evening...in the bank Tuesday AM
    Originally posted by legoman62
    That's good legoman62. Glad we're looking after you and thanks for posting.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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