Kitchen Uber

avonqueen wrote: »

oh god ive just paid 100 quid deposit for a kitchen from kitchens uber. pay rest on delivery though and its very cheap....am worried now. but i guess if i check it all before paying rest, will be worth risk?

ive just phoned the bank and stopped the cheque. i feel better already. i just hope they dont get all horrible about the 100 cheque

My wife and I had been looking to get a new kitchen for a while and found kitchensuber.co.uk to be the cheapest by far. Although we dont normally go down the 'cheapest' route, I am currently between jobs and my wife had just been made redundant, so it seems like the sensible choice and all seemed legit so we gave them a call.
A Salesman came out on Mon 18th July and was very helpful and very upfront and honest which seemed great. We chose the kitchen we wanted and the salesman done a fantastic deal for us, giving us a price with install or without as he did say that if we knew of anybody or could find an installer who could do it cheaper, then we could go with them, although the work would not be guarenteed. We chose and electric oven but with a gas hob (we were using an electric oven/hob combo) so we were looking forward to our new kitchen as it had been a wile since I cooked with gas, which is what I prefer.
The Kitchen was delivered Mon 25th July and the delivery man actually turned up 45mins early which was a nice surprise, so no claints there either, so everything was still looking rosey!
The Install was booked on Thurs 21st July to begin work on Tues/Wed 26/27th July. So my wife had taken the day off work to be here for the installers arriving. As they hadnt arrived by 12:00, I came back from my work and decided to give the company a call. This is where the troubles began.
I got through to the switchboard who then passed me through to the installation team...got cut off. So I tried again. Explained what had just happened to the girl on the switchboard. She then put me on hold so she could check if someone was available. After being on hold for 14 minutes, I got cut off again. Phoned back, put on hold for 8 minutes until someone answered from the 'Install team' I explained the situation, he asked for a few of my details, then put me on hold while he checked what was going on....got cut off again.
Phoned back, put on hold for 17 minutes and I wasnt for hanging up as my blood was starting to boil! Finally got put through to a 'manager' called Dean who did apologise for my troubles and stated that he would take ownership of my issue and to ask for him any time that I called back. So I thought things were finally looking up. Dean said that he would look into what was happening and definately call me back.
He didnt call back and stupidly I waited until 17:15 before calling him, but of course, he had finished for the day!!
On Wednesday morning (the final day of supposed installation) I rang Dean first thing, when he apologised for not calling back the previous afternoon. He told me that he had found out that when I booked the installation with the 'customer service' team, they hadn't passed the paperwork to the 'install' team so they were not aware that we were even having the kitchen installed!! He also stated that he was having difficulty finding an available installer in my area! I explained that this was not my fault and that my wife had taken a day off work and why were we not informed of anything AND why were we the ones making all the phone calls to them??!?
When I refused to pay the install fee that the salesman had intially quoted to cover a days wages and other inconvenience, Dean said that there was nothing he could do regarding the cost and that we had to put it in writing to the company.
The NEXT morning (now Thursday) when I phoned AGAIN, Dean said that he found a local installer who would call us that afternoon.
The installer did call that afternoon and said he would come to the house on Saturday morning to see the job in hand.
He did exactly that, but also said that he wasnt gas qualified and it would cost us more money to get the Gas hobs connected!!
Why would they sell us a gas hob but then get an installer that cant touch gas??
I have tried phoning Dean again, but having no joy getting through...AGAIN!!
The install is currently underway at the moment.
Although the cost of the whole kitchen including install is still cheaper than anywhere else we were quoting, the hassle and inconvenience is appauling. Also, the fact that we are having to pay more towards the price that we were quoted which is purely the companys fault, proves that they have NO CUSTOMER SERVICE OR AFTERSALES SERVICE!!

...... the installer arrived as planned and got to work. Never thought anything of it because of the hassle we had with the company and everyone else seemed to be doing a good job (salesman, delivery guy)

At the end of the first day, the installer told me that there was 4 doors missing! With being of no surprise to me, I told him that this was just going to be added to the complaints letter, he quickly wanted to sit down in my living room and tried to put me off from writing it?!?

After day 2, he kept saying that the quality of the stuff was poor and thats why some of the things didnt fit properly (drawers into a unit, hinges for the doors..the ones that had been delivered)
I had a friend who was a joiner but now a site manager to pop in and have a look and he said it was poor workmanship.

Now I need to go back to the company which is a task in itself.

Installer is coming back this morning to finish off a few bits and then come back when the missing doors get delivered.

STAY AWAY FROM kitchensuber . co . uk!!!

Yes it was cheap, but not worth the hassle or stress!!!

I had my kitchen delivered on 4th August, no pre-drilled holes, wrong units supplied and if they had been the right ones they hadn't supplied the correct size doors! Tried calling but get put directed to customer services only to wait for ages on end! Have emailed and as yet no reply, after reading your post I'm not hopeful either!!