Club La Costa Disgusting Customer Service and Misleading 'Prize Luxury Holidays'.

Just google it or search on here for CLC and you will see plenty of info all over the web on these people

I am afraid despite many people thinking they are not easily lead etc, when someone offers them something for free on a competition win that they cannot remember entering - commonsense seems to evaporate for many. Sorry you were caught out

Found on another website but made me laugh considering all the posts by pro CLC people claiming all the accommodation was 5* so the cost of buying & annual maintenance was "worth it", nb, this was booked in 2009 as well so not last minute:-

Dear Club La Costa,
To Customer Services and to Mr Guy Mantel - we hope you will forward this to him as having met him at the members’ meeting in Birmingham he told me that customer satisfaction was paramount to CLC’s success and that feedback from members was always taken seriously
We have just returned to Glasgow from our booked week in Devon, a holiday which was spoiled at the very start by the room you allocated to us at the Devoncourt Hotel in Exmouth. There are simply not enough words to describe the complete and total failure of this facility being in any way an acceptable CLC accommodation
On arrival at the Devoncourt Hotel on the evening of Saturday 31st July we were shown to Room 12, a room which fell so far below our expectations that we had no choice but to call the Manager and refuse to take up residence.
The Manager at the Devoncourt was very apologetic and embarrassed for us - it was quickly apparent and confirmed that he had found himself in a similar position on previous occasions . Unfortunately he had no alternative rooms available and he was only able - and we gratefully accepted his offer - to try and find us some alternative and acceptable accommodation in the area He was finally able to secure for us three nights in another hotel. CLC could not be contacted and we were profoundly grateful for the assistance he gave us.
We enclose some photographs (low resolution having been taken on a mobile phone) which we hope will help you understand the state of Room 12 which was small, claustrophobic, dingy, and in a poor state of repair. In short, totally unacceptable. As for the “beach views” from the windows - one looked on to a brick wall and the other a fire escape!!
This holiday was booked back in 2009 and our room is so far adrift from the contents of page 37 in your Directory of Resorts that we feel seriously let down. This is not what we signed up for when we joined CLC and needless to say we are extremely upset, disappointed and very out of pocket having had to finance ourselves the expense in securing the alternative accommodation. Because of all the extra expenses incurred our week’s holiday turned into only a three night stay before making the long trip back home to Scotland
It was only by the actions of the Manager at the Devoncourt that the holiday was not a complete disaster. He should be congratulated. However we find ourselves out of pocket and extremely annoyed and irritated by the whole experience. We are also embarrassed to let anyone know that we are members of CLC and that you are wiling to send your members here - Heaven forbid that we might have taken guests
What steps are you going to take to address this matter? Room 12 should never be offered under any circumstances and if any other rooms you have are like this one, then the hotel should be withdrawn form your resorts immediately. We will also be placing a report of this hotel on the separate member’s website as we would not like any one else to experience the disappointment that we have
We consider that the very least you could do is to refund the points for our week in Devon.
Yours sincerely

toprobroy wrote: »

Not only that, I will ask MSE to take you off this site, as you're obviously not willing to be fair in your appraisals.

:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

Sorry, I've just wet myself.

toprobroy wrote: »

If you read it correctly, it says its not a club la costa site!
If you're going to have a campaign against club la costa and mis-represent our Members Site, then I will take you off the site.
Not only that, I will ask MSE to take you off this site, as you're obviously not willing to be fair in your appraisals.

It doesn't matter who started the topicbecause accuracy is not important to you when you are posting?, you're intelligent enough to read the content which you also unfairly contributed tooin what way was my post(s) unfair, in contrast to your statement (now deleted) that MSE is paid for by advertising?. I'm not here to protect the name of Club La Costamy last post on the deleted thread quoting you suggested otherwise, I'll see if I can find the same quote again, however, I am here to protect the Members Site for which I'm responsible.so, can you answer my questions above?

For the record, I never reported anything previously to MSE. However if you use their Forums to mis-represent, and make ill-informed assumptions and statements, then it's either going to be someone on here who is going to be in trouble for it, or MSE themselves. I will of course take their advice.how will you do this if you don't report things to them?

Please feel free to report me & my posts to abuse@moneysavingexpert.com. I'm happy to live within their rules.

toprobroy wrote: »

I came on to give you a fact and to ask those who post on the basis of assumption, to be careful as I'm sure you want to remain on this site and not be the subject of litigation. I'm always happy to discuss, as long as you accept facts. We've all agreed not all things are right with CLC, as they aren't with many similiar companies and businesses. Lets have balanced conversation and agree to disagree without spouting out assumptions and listen to and accept facts. There are people happy with Club La Costa. Not the majority in all likelihood, but the facts are there and all you need to say is yes, you accept that some people are happy. Again, not with methods, for which I agree but Rome wasn't built in a day.

I would like to additionally add that Club La Costa does have 5* Accomodation. Plenty of people testify to that.
Your topic suggests it doesn't and misleads people into believing it is Club La Costa's accomodation.

Dear or dear, raising the prospect of litigation so early in a thread, you really don't like to have open discussion do you?

The thread does not say "All Club la Costa accomodation is not 5 stars", just, in contrast to the oft -repeated mantra of the CLC loving posters that the acccomodation is always 5*, that in fact, it isn't.

I'm surprised you don't like facts being raised & discussed.

You are the one who has raised the subject of your website on this thread. If you go back & delete your words about it, I'll delete mine & then we can stay on subject and discuss Club la Costa rather than your website.