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Connection problem with Tiscali Broadband

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shazrazmataz
shazrazmataz Posts: 1,165 Forumite
500 Posts
in Broadband & internet access
My Mum has signed up for broadband with Tiscali but everytime she goes on-line she keeps being disconnected. She has phoned them up & they keep saying that there isn't a problem, she's also phoned BT who have checked her line & thats ok.

Can any of you fab techie guys help out my poor old mum ? :confused:
Shaz xx
 Living & lovin' life 'down under'.
 There Comes A Point In Your Life When You Realise Who Matters, And Who Never Did, And Who Always Will. So Don't Worry About People In The Past There's A Reason Why They Didn't Make It Into Your Future............
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  • Browntoa
    Browntoa Posts: 49,607 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    has she got those line splitters on ALL the phones in the house ?? (including the Sky box and Burglar alarm if you have those)

    my mum had the same problem as we had left her old dial up modem plugged in at first and after much elimination it turned out to be that
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    Long term forum member
  • shazrazmataz
    shazrazmataz Posts: 1,165 Forumite
    500 Posts
    yes she has got them all covered, any suggestions ?
    Shaz xx
     Living & lovin' life 'down under'.
     There Comes A Point In Your Life When You Realise Who Matters, And Who Never Did, And Who Always Will. So Don't Worry About People In The Past There's A Reason Why They Didn't Make It Into Your Future............
  • Browntoa
    Browntoa Posts: 49,607 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    try plugging the PC into the BT test socket direct (it eliminates the wiring in the house)

    see here, page 2

    http://www2.bt.com/static/i/media/pdf/repair_guide.pdf

    if it works fine then you know its the extension wiring
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  • shazrazmataz
    shazrazmataz Posts: 1,165 Forumite
    500 Posts
    Ok will give that a go now. Thanks !
    Shaz xx
     Living & lovin' life 'down under'.
     There Comes A Point In Your Life When You Realise Who Matters, And Who Never Did, And Who Always Will. So Don't Worry About People In The Past There's A Reason Why They Didn't Make It Into Your Future............
  • shazrazmataz
    shazrazmataz Posts: 1,165 Forumite
    500 Posts
    Done all of the above & still having the disconnection problem, just dont know what to do now :mad:
    Shaz xx
     Living & lovin' life 'down under'.
     There Comes A Point In Your Life When You Realise Who Matters, And Who Never Did, And Who Always Will. So Don't Worry About People In The Past There's A Reason Why They Didn't Make It Into Your Future............
  • Quinny_2
    Quinny_2 Posts: 1,351 Forumite
    Look,I hate to keep bleating on about this,but .....

    DON'T ENTERTAIN TISCALI!!!!!

    If you are about to sign up to them,take a tip from someone who's been there,and spend your hard earned elsewhere.

    If you have a contract with them,then ditch it after it is up.

    Tiscali will blame everyone else for their shoddy service but themselves.

    I'm not being funny here,and I do hope your mum gets her connection sorted,but if anyone subscribes to Tiscali,and has problems,then they only have themselves to blame,because there are plenty of people out there on many forums,who tell you the same thing.....

    TISCALI ARE CRAP.

    Ken.
    That's my mutt in the picture above.
  • wonderfullife_2
    wonderfullife_2 Posts: 1,126 Forumite
    Hi
    If your using IE, go to Tools, Internet Options, Connections. In Connections go to Settings, then to Properties, then to Options, and look for the Redial Options, and make sure that the Idle time before hanging up is set to Never and tick the Redial if line is dropped box.
    Hope this helps
    And I totally agree, Tiscali is the pits



    :xmassign:
  • eamon
    eamon Posts: 2,321 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    Re-connection problems.
    Are you using a Sagem modem?
    If so chances are you need to update the driver software. Go to the Sagem web site and download the latest driver for your modem. This fixed the connection problems that I was experiencing.

    yours

    Eamon
  • skandia
    skandia Posts: 82 Forumite
    shazrazmataz wrote:
    Done all of the above & still having the disconnection problem, just dont know what to do now :mad:
    hi, i've got the same problem :mad: and i'm soooooo angry....internet disconnects non-stop :rolleyes:
  • shays_mum
    shays_mum Posts: 1,694 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    This happened to me, it turns out the 2 white internet sockets they sent needed to be put in all phone sockets ( if you have more than 1 socket), this solved it for me after much annoyance & spending a fortune on tech support :(. Anyways hope this helps, otherwise you have 14 days to cancel your contract if its not too late.
    No one said it was gonna be easy!
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