Reclaim CPP article discussion

:mad:Interesting and saddened to see other 'victims' of the 'so-called' 'CPP Scheme of Arrangement' on this Forum: Have already been told by them that my complaint was upheld on 6.3.14 and an outcome letter and cheque put in the post from them late on 22.4.14 but find it difficult to believe something truly sent, even by 2nd class post, would take what is now 7 working days to arrive on UK mainland! Problem is their inadequate and completely chaotic 'systems' whereby outcome letters and cheques not sent out from their office but by a 'third party', also even their call centre Managers cannot call out, or even send e-mails or faxes where letters and cheques fail to arrive, they even refuse to discuss or reveal the amount of a claimant's award, I only got it straight from CPP themselves who can see on their system that I have been awarded £278! They have also now, today, breached their own deadline of 8 weeks from scanning of application onto their system on 5.3.14, 56 days ago! They say they will investigate but I have told them I flatly refuse to wait any longer and will be ringing the Regulator tomorrow morning, also told by Scheme of Arrangement it could take another at least 4 weeks to get the 'cheque' they say is in post, stopped and a replacement re-issued. Have told them a further wait it unacceptable and I now expect compensation on top of the Award they have made!

For those posting about contacting Santander re: CPP reclaim before 2005, which telephone number did you call?

TIA

Southernbell wrote: »

They have also now, today, breached their own deadline of 8 weeks from scanning of application onto their system on 5.3.14, 56 days ago! They say they will investigate but I have told them I flatly refuse to wait any longer and will be ringing the Regulator tomorrow morning

Since the regulator (FOS) will take around eighteen months to even look at your complaint, I recommend you let CPP investigate the delay.

Moneyineptitude wrote: »

No.

If you have a disagreement with your Bank which is not responded to in a manner agreeable to you, the the correct procedure is to refer it to the Ombudsman. Any amount of Skype or E-Mail to the Bank will produce absolutely nothing in return other than a reiteration of the original rejection.

What do you mean "No"? Everyone has the right to question their bank about their behaviour - we are the customers! And it is not referrable to the FO until the bank has issued their final response - which they have not yet - they are still debating the issue. That is the procedure as put to me by the Service Quality department of HSBC and I see no reason to believe you over them. And they are reviewing their procedure based on information given about other banks so maybe people power would work. EVERYONE HAS THE RIGHT TO CALL THEM ON THAT NUMBER AND PRESSURISE THEM UNTIL THEY GET A FINAL RESPONSE. And if you read the post properly I was advocating a phone contact, not Skype or email - that rubbish was put on by the computer or the system and would not edit out as explained in my further post.