Avro Energy reviews: Give your feedback

Leear wrote: »

It is all very frustrating. Today I'm £144.14 in credit and tommorow my standing order of £88 will be paid to Avro, making me £232.14 in credit.
Maybe the next time, we should all under-estimate our useage?

So you will be between two and three months' direct debits in credit which I would regard as about normal for this time of year. I'm in roughly the same position and don't expect too much of a credit balance by spring (when my contract ends).

cranford wrote: »

Anyone waiting for a refund or reply from Avro can whistle for it for at least the next 10 days. According to their web site they are already closed for the duration and will only open for ONE day on the 28th Dec before the 2nd January.
Very very poor customer service and not a good sign.
I think you can expect rather a long backlog and even longer waits on the phone once they reopen.

Not so. From Avro website:
Christmas Opening Times
Christmas Eve 9am – 5.30pm
Christmas Day Closed
26th Dec Closed
27th Dec 9am – 5.30pm
28th Dec 9am – 5.30pm
29th Dec Closed
30th Dec Closed
New Year's Eve 9am – 5.30pm
New Year's Day Closed
2nd Jan 9am – 5.30pm

Not great. I noted a hike a couple of months ago and rang in. I couldn't understand the usage barcharts on my account and I was told to ignore them as they were having problems with that. I also submitted several customer readings over the time I have been with them but these didn't seem to be taken into account, favouring a "national average" estimate. On that side, someone did come out to take readings but when asked about that they said that those readings werent actually used and they were just used an estimate. My DD went up £20/ month extra and I could see no justification for it. One adviser after my first hike in November told me I was on "simple and fixed" tariff. When I rang up yesterday after the second hike I was told that I was off that tariff for 2 months. I changed supplier yesterday.

Biggus_Dickus wrote: »

When you submit your final gas/leccy meter readings to your new supplier they are sent to separate gas and leccy companies for ‘industry verification’.

This mandatory ‘industry verification’ process can take many weeks in some cases and until it’s completed Eversmart cannot produce your final bill and terminate your previous contract;...similarly Avro cannot fully embrace you as their new customer. It’s a bit of a twilight zone!

To be fair, the energy companies are completely at the mercy of the meter reading ‘industry verification’ process.

I switched from Avro to YorksEnergy recently and although the leccy reading was ‘industry verified’ within 4 days, my final gas meter reading took 7 weeks to be ‘industry verified’.

This 7 week delay was not attributable to either Avro or Yorkshire Energy;...it was introduced (for reasons unknown) by the gas ‘industry verification’ people,...whoever the hell they are!

So here we are 3 months later and still the final meter readings have still not been verified, so our old account with Eversmart has not been closed. We were loads in credit with Eversmart as the direct debits were still being paid, so I emailed them (as suggested in another post) to inform them that I was cancelling the direct debit. They acknowledged this by email.


At 8 minutes past midnight on January 1st I received an email from Eversmart stating that my direct debit had been declined and that I needed to contact them to explain why it hadn't been paid (Happy New Year!!). Meanwhile we cannot claim back the balance we are owed because the final meter readings have not been confirmed. We are owed hundreds of pounds now.


Frankly, I'm sick to death of the lot of them! I'm sure that I read that OFGEM were bringing in suggested compensation for situations such as this. Does anyone know anything about it or have any suggestions how to speed things up?