Plusnet- £30 charge for disconnection of broadband
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bristolleedsfan wrote: »Until someone posts to say otherwise, I have good reason to believe that it is only Plusnet that now pass on the Broadband Cessation Charge.
I ceased a line/broadband with Origin B, wasnt charged a penny let alone 30.00
BT themselves have scrapped the charge
http://www.productsandservices.bt.com/products/broadband-cease-charge/?s_cid=con_FURL_ceasecharges
That's interesting regarding BT scrapping this onerous charge. PlusNet cite the charge as emanating from BT themselves; though of course really they mean Openreach. Nevertheless it's a good point to note that BT have scrapped it.0 -
Plusnet seemingly said it best when it said nothing at all - I am not currently a Plusnet Customer
https://community.plus.net/t5/Broadband/Broadband-Cessation-Charge/m-p/1498118#M3198170 -
That's interesting regarding BT scrapping this onerous charge. PlusNet cite the charge as emanating from BT themselves; though of course really they mean Openreach. Nevertheless it's a good point to note that BT have scrapped it.
Did you miss the bit where it says that it no longer applies to BT BROADBAND?
This is not a removal of the Openreach charge to ISPs but a decision by BT to absorb the cost as other ISPs have done0 -
unforeseen wrote: »Did you miss the bit where it says that it no longer applies to BT BROADBAND?
This is not a removal of the Openreach charge to ISPs but a decision by BT to absorb the cost as other ISPs have done
I had not missed that fact.0 -
unforeseen wrote: »It's a charge levied by Openreach on all ISPs that use their infrastructure. Some ISPs absorb the cost themselves but others pass it on to the end user
It's actually a charge BT Wholesale charge to stop the broadband supply, not Openreach.0 -
The issue with Plusnet has been resolved favourably.0
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How have you managed to resolve the issue? Plusnet have informed me today that the cessation charge of £31 is payable if I leave to Virgin.0
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bristolleedsfan wrote: »Until someone posts to say otherwise, I have good reason to believe that it is only Plusnet that now pass on the Broadband Cessation Charge.
https://www.johnlewisbroadband.com/support/customer-service/cessation-charges.html#whatIsIt still do, although they are a front for plusnet....0
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