Plusnet- £30 charge for disconnection of broadband

Steve_xx

bristolleedsfan wrote: »

Until someone posts to say otherwise, I have good reason to believe that it is only Plusnet that now pass on the Broadband Cessation Charge.

I ceased a line/broadband with Origin B, wasnt charged a penny let alone 30.00

BT themselves have scrapped the charge

http://www.productsandservices.bt.com/products/broadband-cease-charge/?s_cid=con_FURL_ceasecharges

That's interesting regarding BT scrapping this onerous charge. PlusNet cite the charge as emanating from BT themselves; though of course really they mean Openreach. Nevertheless it's a good point to note that BT have scrapped it.

bristolleedsfan

Plusnet seemingly said it best when it said nothing at all - I am not currently a Plusnet Customer

https://community.plus.net/t5/Broadband/Broadband-Cessation-Charge/m-p/1498118#M319817

unforeseen

Steve_xx wrote: »

That's interesting regarding BT scrapping this onerous charge. PlusNet cite the charge as emanating from BT themselves; though of course really they mean Openreach. Nevertheless it's a good point to note that BT have scrapped it.

Did you miss the bit where it says that it no longer applies to BT BROADBAND?

This is not a removal of the Openreach charge to ISPs but a decision by BT to absorb the cost as other ISPs have done

Steve_xx

unforeseen wrote: »

Did you miss the bit where it says that it no longer applies to BT BROADBAND?

This is not a removal of the Openreach charge to ISPs but a decision by BT to absorb the cost as other ISPs have done

I had not missed that fact.

LazyTyper

unforeseen wrote: »

It's a charge levied by Openreach on all ISPs that use their infrastructure. Some ISPs absorb the cost themselves but others pass it on to the end user

It's actually a charge BT Wholesale charge to stop the broadband supply, not Openreach.

Steve_xx

The issue with Plusnet has been resolved favourably.

Balal

How have you managed to resolve the issue? Plusnet have informed me today that the cessation charge of £31 is payable if I leave to Virgin.

phillw

bristolleedsfan wrote: »

Until someone posts to say otherwise, I have good reason to believe that it is only Plusnet that now pass on the Broadband Cessation Charge.

https://www.johnlewisbroadband.com/support/customer-service/cessation-charges.html#whatIsIt still do, although they are a front for plusnet....