Eon energy reviews: Give your feedback

potts8 · 8 July 2018 at 9:04AM

E.ON_Company_Representative:_Malc wrote: »

When we first take over an account, we initially base payments on the information we're given at the time. Later, we receive details of past usage from industry third parties. This can only be an estimate of what future usage might be and, where it's out of line with current usage or if circumstances alter, we might recommend a change to prevent too much credit or debt building up as we aim for the zero balance I mentioned earlier.

Hi Malc,

Thanks for taking the time to respond, with regards to your comments above about the past usage, I assume this is the past usage of the household and not the customer?
If it is then that would make sense as we have move into the property 6 months ago and I know the previous owners used to use an immersion to heat water and in general had a much higher demand than we ever have.
If that is the case then I think it is unfair to as a new customer to double their payments based on how someone else consumed electricty in the past. You already have 6 months of my usage and with only £30 of debit on the account(primarily down to timings of the DD) seems strange to want to double my payments and to then have one of your reps telling me that my usage is £99 a month when it clearly isn't.

If you are saying that the information you retrieve from third parties follow the customer then something must be wrong with those numbers or your systems.

Regards

Potts8

vision2009 · 9 July 2018 at 11:56AM

E.ON are unbelievable :mad::mad::mad:
A bunch of chimpanzees could do better :mad::mad::mad:

GeeTee99 · 9 July 2018 at 5:01PM

Hi

Had yet another problem with E-on.

They were supposed to change a meter today and got a text - not even a call - at ten past four telling me they've not coming. Had to take a day off work for this.

vision2009 · 9 July 2018 at 5:05PM

E.ON stay WELL clear of these. Totally incompetent in every respect. :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:
Will be in contact with your C.E.O

GeeTee99 · 9 July 2018 at 5:50PM

This too has been an issue that has been going on for years. Cut along story short yet another of their engineers has failed to turn up for an appointment.

vision2009 · 10 July 2018 at 4:58AM

Is there anything you CAN get right E.ON????:mad::mad::mad:
How can anyone get things SOOOOOO wrong time after time, SOOOOO many mistakes, Inaccuracies , basic errors, VERY SERIOUS ERRORS, the list goes ON. Seriously a child of 5 can do better than you time wasters.:mad::mad::mad::mad:
You really need to be held to account.

vgiz18 · 10 July 2018 at 10:56AM

Good morning,

I'm not sure posting this is going to do my tariff any good, but I need to let it out.

Our tariff is due to be renewed in a bout a month and I am really disappointed to find out the offers that are available to us. We have been E.On customers for the last 3 years, and we have been extremely satisfied with the service so far.

Right now we have a E.ON Saver Fixed 1 Year v11, for which we pay £46/month (it used to be £53, but it got reduced to £46 mid-way through this year).

We rent, and we are not allowed to install a smart metre. This means that the cheapest tariff we are being offered is E.ON Clean Energy Fixed 1 Year v5, which means we would have to pay £70/month. That is a hike from £636 to £843 per year, which is more than £200 per year.

As you may imagine, we are confused as to why the price hike is to huge, especially when our monthly rate was reduced earlier this year. We are talking about a 32.5% increase out of the blue.

I spoke to one of your employees on the phone on Wednesday and he told me that this was due to the general increase in prices. Looking on your website I have found out that your prices have increased 4.8% (I can provide a link, but as a new user I am not allowed to post it; you may find the data on an E.On blog post from June 19th of this year). However, a hike from £636 to £843 is not an increase of 4.8% but 32.5% instead. Yesterday I wrote an email through the "contact us" section of your website, and you told me (I copy and paste): "As this is a business decision surrounding our prices I will close the complaint as the is no escalation for a commercial decision".

I am very disappointed that I need to resort to this forum, but I really don't know what to do. You say that your tariff will increase 4.8%, but that is obviously not true, and you simply close the complaints without further discussion or explanation. Is there anything we can do about this besides changing providers? We have been very happy with the service that has been provided to us so far, but I understand a 32.5% increase to be simply abusive.

Best wishes.

spainman · 10 July 2018 at 12:11PM

Ditch E.ON ASAP. plenty of cheaper and better suppliers out there.
Play them at their own game. Hit them where it hurts, their profits.
Do comparison on MSE cheap energy club
moneysavingexpert.com/cheapenergyclub

Former_E.ON_Company_Representative:_Malc · 10 July 2018 at 3:09PM

vision2009 wrote: »

Far too complicated to go into details. Problems going on over 16 months and not resolved. Energy ombudsman involved trying to sort you out and make E.ON get your act together.
A total shambles.

That's fair enough vision2009. Totally understand, as your case is now with the Energy Ombudsman, we need to await their ruling. Their decision is binding on us but not on you. If you accept their verdict, we must implement their instructions in full within 28 days of the decision being made.

Malc

Former_E.ON_Company_Representative:_Malc · 10 July 2018 at 3:48PM

potts8 wrote: »

Hi Malc,

Thanks for taking the time to respond, with regards to your comments above about the past usage, I assume this is the past usage of the household and not the customer?
If it is then that would make sense as we have move into the property 6 months ago and I know the previous owners used to use an immersion to heat water and in general had a much higher demand than we ever have.
If that is the case then I think it is unfair to as a new customer to double their payments based on how someone else consumed electricty in the past. You already have 6 months of my usage and with only £30 of debit on the account(primarily down to timings of the DD) seems strange to want to double my payments and to then have one of your reps telling me that my usage is £99 a month when it clearly isn't.

If you are saying that the information you retrieve from third parties follow the customer then something must be wrong with those numbers or your systems.

Regards

Potts8

Hello potts8 and you're welcome. Happy to reply.

Yes, that's right, it's the past usage at the property that's used in early calculations following either a change of supplier or a home move. As the arrangement goes on, provided we're receiving regular meter readings, the more tailored it'll become to the ongoing usage of the new occupants.

Basing calculations on past usage can only be an estimate as we won't know what will happen in the future and if circumstances change. It's a starting point that can be refined as we receive more readings. The more we have, the more accurate it will become unless there are significant changes at the property. In these cases, the Direct Debit Manager is there to give customers more control over their accounts so they can fine tune arrangements to better reflect current circumstances.

At the annual payment review, we'll automatically refund any credit balance over a fiver so you'll only pay for the energy used.

Malc

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