Eon energy reviews: Give your feedback

mark55man

E.ON are bullying and harassing my DD. They should be ashamed of themselves

Former_E.ON_Company_Representative:_Malc

spainman wrote: »

E.ON must like wasting paper and money to send out so many WRONG bills to me.
Get your facts right E.ON
The energy ombudsman is on to you.

spainman wrote: »

Well, another incorrect bill E.ON have kindly sent me. This is beyond a joke. You lot must be the most incompetent bunch i have ever come across. You really deserve some sort of award :mad::mad::mad::mad::mad::mad::mad::mad:
A bill a day courtesy of E.ON and all of them :mad::mad::mad::mad::mad::mad:WRONG

Good morning spainman and I'm sorry you're unhappy with the accuracy of the bills we've sent. Why do you believe they're wrong? Have we used estimated readings, incorrect dates, prices you weren't expecting or something else?

Whatever the reason, you're right to go down the complaints path. If we haven't already, we'll offer a resolution and, if this isn't acceptable, advice about how to approach the Energy Ombudsman. The Ombudsman's decision is binding on us but not on you. If you decide to accept their ruling, we must implement their instructions in full within 28 days of the decision being made. There's more about how we look after complaints on our website.

Malc

Former_E.ON_Company_Representative:_Malc

mark88man wrote: »

E.ON are bullying and harassing my DD. They should be ashamed of themselves

Hello mark88man. Helena has replied on the separate thread you've started about this at the link below.

https://forums.moneysavingexpert.com/discussion/comment/74538884#Comment_74538884

Malc

AlMurray

Not a customer (though not for want of trying!) but just thought I'd share my experience of trying to switch. EDF tariff's ending soon so looking for an alternative. Eon looked decent so decided to check them out.

Their website is pretty clunky for quotes - if you go back at the tariff page it loses everything - but eventually found out what I wanted.

Hit select tariffs, filled in the details and then got presented with the direct debit form. Looked easy enough - name, account, sort code. Would it accept it? Not a chance. Tried three times on the pc and for good measure once on the tablet. No dice. Somewhere in in the middle it started telling me that there was already an account at the property but, after a sandwich, it gave on that. After another couple of tries I decided I need help.

Hit the contact us button and got sent to live chat. Great, I thought. Lovely girl called Anna. Except she's in the billing team. They don't do switches. And there's no live chat for switching. So much for all online, but hey. She gave me a phone number.

Dutifully dialled the number. Another lovely girl. Sadly, after much tooing and froing, it turns out that - although she is in the switch team, she can't switch me because the tariff i was after is online. Even though the online doesn't work. She suggested I call customer services. It felt like a brush off but I thought I'd give her the benefit of the doubt and make one last try.

Dutifully call customer services. Yeah, you know where this is going. Customer services only deal with customers. Which of course I'm not yet and, on current progress, highly unlikely to become. No customer number, no service.

In short, it looks great - except the website doesn't work, the switch team can't switch you and customer services can't help unless you're already a customer. It may just be that the websites down and if I try again tomorrow it'll go through, but really not sure I want to deal with Eon now. If they're this useless with a potential customer, what are they going to be like once they've got me?

Sosumi

mark88man wrote: »

E.ON are bullying and harassing my DD. They should be ashamed of themselves

E.ON is bullying and harassing your poor, defenceless Direct Debit?

That's outrageous! Report it to the Governor of the Bank of England.

Former_E.ON_Company_Representative:_Malc

AlMurray wrote: »

Not a customer (though not for want of trying!) but just thought I'd share my experience of trying to switch. EDF tariff's ending soon so looking for an alternative. Eon looked decent so decided to check them out.

Their website is pretty clunky for quotes - if you go back at the tariff page it loses everything - but eventually found out what I wanted.

Hit select tariffs, filled in the details and then got presented with the direct debit form. Looked easy enough - name, account, sort code. Would it accept it? Not a chance. Tried three times on the pc and for good measure once on the tablet. No dice. Somewhere in in the middle it started telling me that there was already an account at the property but, after a sandwich, it gave on that. After another couple of tries I decided I need help.

Hit the contact us button and got sent to live chat. Great, I thought. Lovely girl called Anna. Except she's in the billing team. They don't do switches. And there's no live chat for switching. So much for all online, but hey. She gave me a phone number.

Dutifully dialled the number. Another lovely girl. Sadly, after much tooing and froing, it turns out that - although she is in the switch team, she can't switch me because the tariff i was after is online. Even though the online doesn't work. She suggested I call customer services. It felt like a brush off but I thought I'd give her the benefit of the doubt and make one last try.

Dutifully call customer services. Yeah, you know where this is going. Customer services only deal with customers. Which of course I'm not yet and, on current progress, highly unlikely to become. No customer number, no service.

In short, it looks great - except the website doesn't work, the switch team can't switch you and customer services can't help unless you're already a customer. It may just be that the websites down and if I try again tomorrow it'll go through, but really not sure I want to deal with Eon now. If they're this useless with a potential customer, what are they going to be like once they've got me?

Hello AlMurray and welcome to the Forums.

I'm sorry you're struggling to join us and that the advisor in our switch team sent you to Customer Services. This was the wrong advice if the tariff you're after is Go Online v18. This is only available through certain Price Comparison sites including the Cheap Energy Club here on MSE. It's not available on our website either.

Also sorry you found the website difficult to use. We've had some system issues of late and I suspect these contributed to your poor experience. If you're still interested in a tariff that's available through the website, all's okay now and you'll be able to use the quote tool.

I'm assuming here it's Go Online v18 you're interested in. If not, please let me know the tariff and I'll be happy to point you in the right direction.

Hope this helps AlMurray.

Malc

runnermarisol

Hi Eon - are you able to comment on my thread in the energy forum? You've been billing me when it turns out you weren't actually supplying services after I moved to a new house and set up an account with you .

Former_E.ON_Company_Representative:_Malc

runnermarisol wrote: »

Hi Eon - are you able to comment on my thread in the energy forum? You've been billing me when it turns out you weren't actually supplying services after I moved to a new house and set up an account with you .

Hello runnermarisol.

I've just replied to your thread as per the following link.

https://forums.moneysavingexpert.com/discussion/comment/75073649#Comment_75073649

Thanks.

Malc

smittenbee

I will give praise to EON, been with them for a number of years and always find them helpful. Had to call this evening and spoke to a very helpful girl who went out of her way to help me and more. Very happy with this provider.

Former_E.ON_Company_Representative:_Malc

smittenbee wrote: »

I will give praise to EON, been with them for a number of years and always find them helpful. Had to call this evening and spoke to a very helpful girl who went out of her way to help me and more. Very happy with this provider.

Hello smittenbee and welcome to the Forums.

Many thanks for taking the time to give us this feedback. It's really appreciated. I'm glad we've been giving you good service over a number of years.

Thanks again and have a good weekend.

Malc