Am I entitled?

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catoutthebag
catoutthebag Posts: 2,216 Forumite
in Flight delay compensation
It's been 6 years since I did this, and was a long process, but more straightforward, and I won.

This time, flying from uk to the USA (unlike last time), via a budget Eu Carrier. Delayed 4 hours on the way back and just over 2 hours on the way there. On the way back provided with meal vouchers.

Some passenger on the flight made an announcement to us all while waiting for luggage that we should go to a certain website and write in as we are entitled to 500-600 dollars as it was a 3hr plus delay.

How am I covered with the USA? I paid via credit card.

Thank you
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  • phatbear
    phatbear Posts: 4,032 Forumite
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    What was the reason for the delay?
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  • catoutthebag
    catoutthebag Posts: 2,216 Forumite
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    phatbear wrote: »
    What was the reason for the delay?

    Due to late incoming aircraft
  • Nick_C
    Nick_C Posts: 7,459 Forumite
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    You should get €600 equivalent for a four hour delay. Claim directly from the airline. Google EU261 for more details. Lots of info about this.
  • catoutthebag
    catoutthebag Posts: 2,216 Forumite
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    Nick_C wrote: »
    You should get €600 equivalent for a four hour delay. Claim directly from the airline. Google EU261 for more details. Lots of info about this.

    Thank you!

    What about the 2 hour delay outward, no reason provided?
  • Tyzap
    Tyzap Posts: 2,112 Forumite
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    catoutthebag wrote: »
    Thank you!

    What about the 2 hour delay outward, no reason provided?

    Sorry, no claim, your delay would have to be 3 hours or more.
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  • JPears
    JPears Posts: 5,086 Forumite
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    Downlaod Vauban's most informative guide for all the information you need.
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  • catoutthebag
    catoutthebag Posts: 2,216 Forumite
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    :mad:

    Although we respect your request for compensation, we’re unable to honour your claim as your flight was delayed due to extraordinary circumstances. This is in accordance with the European Court of Justice Verdict C-549/07 Wallentin-Hermann.

    :mad:
  • Caz3121
    Caz3121 Posts: 15,545 Forumite
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    have a look at the NWNF checkers on EUclaim and bottonline, put your flight details in and see if they agree with the airline's view
  • catoutthebag
    catoutthebag Posts: 2,216 Forumite
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    Both quick checks confirmed I can claim. I thought it would be more straightforward nowadays.

    So do I write to the airline?:eek:
  • Tyzap
    Tyzap Posts: 2,112 Forumite
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    catoutthebag wrote: »
    Both quick checks confirmed I can claim. I thought it would be more straightforward nowadays.

    So do I write to the airline?:eek:

    Yes, quote the EC261 regulations and request the appropriate compensation.

    If your arrival time was less then 4 hours, but more than 3 hours, they can halve the amount of compensation to €300 per passenger. Departure times are irrelevant. If they can prove the delay was due to an extraordinary circumstance (EC) you will not be due any compensation.

    If they claim it was due to an EC they must also explain the details to you. When they don't, it's usually because it is not an EC and they are just trying to circumvent the law.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
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