Am I entitled?

catoutthebag

Tyzap wrote: »

Yes, quote the EC261 regulations and request the appropriate compensation.

If your arrival time was less then 4 hours, but more than 3 hours, they can halve the amount of compensation to €300 per passenger. Departure times are irrelevant. If they can prove the delay was due to an extraordinary circumstance (EC) you will not be due any compensation.

If they claim it was due to an EC they must also explain the details to you. When they don't, it's usually because it is not an EC and they are just trying to circumvent the law.

Good luck.

Is there a template for when they've rejected you via their online form and you want to escalate?