Router keeps losing internet connection

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  • J_B
    J_B Posts: 6,445 Forumite
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    GunJack wrote: »
    8 - Maximum data rate: 484/992

    9 - Noise margin: 8.3/7.3

    10 - Line attenuation: 28.1/53.5

    Your line attenuation has risen post-fix (not good, means reduced max speed) and your snrm hasn't had time to settle yet - if the line's stable DLM can take up to a couple of weeks to settle down, so it's a bit early, unfortunately, to try and force the issue.

    Patience and lots of monitoring line stats over the next couple of weeks....


    Many thanks, but these are the stats from 25th Sept ....
    2qnr211.jpg


    I have asked JL to send an OR engineer to 'mend it' - is that going to be a waste of time?


    We are away from home till Monday, so can't test again.
  • AndyPix
    AndyPix Posts: 4,847 Forumite
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    J_B wrote: »
    20 MHz WPS enabled


    Side note : Disable WPS
  • J_B
    J_B Posts: 6,445 Forumite
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    JL Just phoned.
    Because we are below their minimum guaranteed speed of 1.5, they are sending a 'broadband engineer' on Monday ...


    Watch this space! :)
  • J_B
    J_B Posts: 6,445 Forumite
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    J_B wrote: »
    JL Just phoned.
    Because we are below their minimum guaranteed speed of 1.5, they are sending a 'broadband engineer' on Monday ...


    Watch this space! :)


    Monday now swapped to Thursday! :mad:
  • J_B
    J_B Posts: 6,445 Forumite
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    J_B wrote: »
    Monday now swapped to Thursday! :mad:
    ... which was then changed to Saturday.


    Guy came and seemed to want me to go to FTTP (coz that's what he does mainly ;) )
    FTTC is not available here - too far from exchange I reckon.


    Anyway - speed has risen to about 1.5 meg which is about half of what we were getting a month ago :(


    Router stats here ...



    5 - Mode ADSL

    6 - Uptime: 1 days 05:33:05

    7 - Data rate: 368/1583

    8 - Maximum data rate: 576/1556

    9 - Noise margin: 8.3/8.5

    10 - Line attenuation: 25.1/50.0

    12 - Data sent/received: 2.0G/1.8G
  • J_B
    J_B Posts: 6,445 Forumite
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    Sorry - dragging this up again.


    Same OR guy came yesterday banging on about being too far from the exchange, best he can do, FTTP is the way forward (I told him I had a quote for 16K!!!)


    Then, he lowered the SNR from 9 to 6 and the speed seems better.


    Having stumbled on with 1Mbps for about 6 weeks now, we are back to the dizzy heights of 2.5 :rotfl:


    Router stats


    7 - Data rate: 420/2857

    8 - Maximum data rate: 780/2840

    9 - Noise margin: 4.9/5.3

    10 - Line attenuation: 24.9/49.5

    12 - Data sent/received: 101.2M/1.3G


    Will this be OK, or will it fall over eventually?
  • DoaM
    DoaM Posts: 11,863 Forumite
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    6dB is standard SNRM ... lower SNRM = higher speeds, at the potential expense of line stability.

    When I was with BE (several years ago, before Sky bought them) I used to get 17-18 meg on 6dB ... I could tune it down to 3dB and reach 21 meg but the stability was a bit of an issue. (Theoretical max on ADSL2+ is 24 meg).
  • J_B
    J_B Posts: 6,445 Forumite
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    DoaM wrote: »
    (Theoretical max on ADSL2+ is 24 meg).


    Our 'guaranteed' minimum is 1.5, but we are over 2 miles from the exchange :(
  • GunJack
    GunJack Posts: 11,673 Forumite
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    DoaM wrote: »
    6dB is standard SNRM ... lower SNRM = higher speeds, at the potential expense of line stability.

    When I was with BE (several years ago, before Sky bought them) I used to get 17-18 meg on 6dB ... I could tune it down to 3dB and reach 21 meg but the stability was a bit of an issue. (Theoretical max on ADSL2+ is 24 meg).

    Agree with this - I ran my (very stable) ADSL line for years at 2.5dB, squeezed 6.5 meg out of a 48dB line :D

    JB - you need to see how stable the line is now, fingers crossed it lasts...
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • J_B
    J_B Posts: 6,445 Forumite
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    Latest router stats - looks like the snr has dropped, has it?


    6 - Uptime: 1 days 13:41:47

    7 - Data rate: 420/2857

    8 - Maximum data rate: 780/2428

    9 - Noise margin: 4.3/3.4

    10 - Line attenuation: 24.9/49.5
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