Student loans and pensions

sourcrates · 15 August 2017 at 11:29PM

Leanneglos1 wrote: »

Sorry to ask another q, did you tell LS you were going to FOS?

Makes no difference as the FOS writes to the lender anyway asking for there version of events.

100% yes you should go to the ombudsman, that's usually the point the PD lenders cave in.

You also cost them an additional £550.00 referral fee.

Neo187 · 16 August 2017 at 6:56AM

For anyone that recently been through the whole process, did you find that Wonga, paydayuk and quickquick took longer than 8 weeks to respond the the initial complaint? Or did you receive a final response with or without offer by that 8 week point?

Has anyone had success also in having the defaults removed if the companies agree to repay?

Thanks

henrryyyy · 16 August 2017 at 7:00PM

Neo187 wrote: »

For anyone that recently been through the whole process, did you find that Wonga, paydayuk and quickquick took longer than 8 weeks to respond the the initial complaint? Or did you receive a final response with or without offer by that 8 week point?

Has anyone had success also in having the defaults removed if the companies agree to repay?

Thanks

Wonga and paydayuk both replied within the 8 weeks for me, wonga was outside of the 6 years time frame for me so I didnt take it any further(i know i can still try and complain but i only had a couple of loans with them so decided not worth the hassle), pduk rejected my complaint, so I took it to FOS, ajudicator found in my favour, but pduk failed to respond to their decision, so I believe its being passed on to an ombudsman.

Neo187 · 17 August 2017 at 5:22PM

Had MyJar offer to repay my interest on a loan I had with them which Ive accepted. I took this loan prior to having a melt down financially and went onto a DMP. I've asked if they can remove this default from my credit file, even though they agreed to repay the interest, they are refusing to remove the default. Is it worth pursuing to get default removed?

robdogg11 · 18 August 2017 at 11:58AM

Neo187 wrote: »

For anyone that recently been through the whole process, did you find that Wonga, paydayuk and quickquick took longer than 8 weeks to respond the the initial complaint? Or did you receive a final response with or without offer by that 8 week point?

Has anyone had success also in having the defaults removed if the companies agree to repay?

Thanks

Mr Lender removed the default but only after I asked them to after their initial offer.

Quickquid offered to in their response to the FO but I didn't agree with the settlement. I assume they still will when the adjudicator finishes investigating.

As for time frames:

Wonga: Complaint sent 05/01/17 They finally responded on 17/03 but they did keep me fully updated throughout saying they were busy etc
QQ: Complaint sent 16/11/16 they responded on the 13/01/2017
PDUK: Complaint sent on the 25/11/2016 and they responded on the 5/01/2017

a8887 · 20 August 2017 at 11:01PM

Sorry for the lack of update.

PaydayUk sent me an email with a letter attached stating how much I was getting (£1930) at about lunchtime on Monday (the last day), the money then appeared in my account about an hour before the end of the day. They didn't half cut it fine.

I have a similar sized complaint against QuickQuid, but the ombudsman have said they are discussing whether or not loans from over 6 years count. They did for the PaydayUk claim, so I'm not sure why it would be any different for Quickquid....

Louise35 · 21 August 2017 at 1:52PM

Hi,
Ive sent my emails to the my loans, however paydayuk replied with:
"Many thanks for your recent contact.

This account currently has no sums due or payable. Therefore, we have no current obligation to provide a statement of account under Section 77 of the Consumer Credit Act as per Subsection (3) of Section 77 which states that the requirement under “Subsection (1) does not apply to – (a) an agreement under which no sum is, or will or may become payable by the debtor.”

Anyone have any ideas where i go next?
Thanks
Laura

System · 21 August 2017 at 4:44PM

Hello folks just came across this forum.

My friend recently told me about claiming back.

I had loans with:
Quick quick
Peachy
Wage day advance
Piggy bank
Payday UK
Ferratum
Money boat.

Within 2 days of writing to them all peachy offered me 112.00 back. So I accepted. That was interest and charges.

Waiting to hear from the rest. Anyone any success with these companies in the end?

Quick quid was my biggest borrowing around 2000 in total. I had repaid them once with the help of my mum and requested them to ban me from their service however in a moment of madness 2 months later I had racked up another 700 quid loan.

To be honest it was my own fault but the charged me a fortune so anything back would be good. How soon anyone reckon I will hear from the others.

Any other info on refunds from the other companies mentioned? Most of my loans ended up being repaid with payment plans.

KatieShopstoomuch · 22 August 2017 at 9:47PM

I only had one loan with Mr Lender but interest and charges ( as i had to roll over) were £140 is it worth trying to claim these back or will it just be rejected as I only had one? Still no reply from lending stream, payday uk or wonga

acee · 24 August 2017 at 11:03AM

Louise35
Reply with this:
I would like you to provide a Statement of my Account. The FCA Rules provide that a firm’s procedures must ensure that a complaint may be made free of charge. I require complete details of the loans you gave me and the amounts that I repaid in order to be able to clearly explain my complaint.
In addition, the FCA’s Principles set out that (6) a firm must pay due regard to the interests of its customers and treat them fairly and (7) a firm must pay due regard to the information needs of its clients, and communicate information to them in a way which is clear, fair and not misleading. I consider that you are being obstructive, delaying and not treating me fairly by not supplying me with a Statement of Account.
If you do not supply me with this information, I shall be taking my complaint about payday loan affordability to the Financial Ombudsman and I shall also be writing to the FCA pointing out the difficulties you are putting in the way to prevent me being able to make an effective complaint.

That's what I did they responded the same day. Had an email today saying they are still investigating so cant have a final response after 4 weeks but will by 8 weeks they are all dragging it out the full 8 weeks it seems.

Student loans and pensions

Comments

Categories

Get our FREE Weekly email full of deals & guides - and it’s spam-free