Green Motion Car Hire {Edited by Forum Team}???
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They took just under £700 quid off me for a new tyre and an alloy wheel even though I had pictures and a video of the damage before hiring, but I still lost! Even the government body bvrla turns a blind eye at their criminal, scamming in activities!
Green Motion allowed me to drive away with a cracked alloy wheel with 3 young children in the car, how dangerous is that and the bvrla did nothing!
Perhaps you should post a copy of the BVRLA judgement ?0 -
Other than writing negative reviews and filing my Car hire excess insurance claim to get reimbursed, what else can I possibly do, having fallen victim to the GreenMotion scam? Any other way to record an official complaint?0
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I have just fallen foul of making the mistake of using this company for the first and last time! £407 for I don’t even know what damage, as I can’t see anything in the pictures they sent! (I had to leave the vehicle before they opened with prior authorisation, who’d believe that at a major international airport while some of the other car hire providers are open 24/7 these muppets don’t open until 7am?!)
I have given them a serious piece of my mind today and told them their practices are completely immoral and I feel sorry for the many foreign visitors to this country who’s lasting memory will be a fleecing by Greenmotion!!
What to do about it though, that’s the question, seems the authorities aren’t bothered and even getting dropped by the likes of Holiday Autos isn’t stopping them in their borderline criminal activities!!0 -
Similar Experience today (Jan. 31, 20200 as you per the "Insurance Scam" Trap, this one with Green Motion's Mnchstr Airport) This variation = Misleading wording of license requirements and/or individual staff practices appear to be designed to dupe customers into purchasing comprehensive insurance. Process = post very cheap pre-paid rates online to get customers' money in advance (225 GBP for 28 days). When customer shows up to pick up vehicle, Green Motion states that they cannot rent you the vehicle even when your non-UK license is valid, putting the customer at risk of (a) losing their pre-payment = too late to cancel, and (b) being stuck without a vehicle. Then Green Motion staff report to the customer that they'll see if they can work something out. That's when Green Motion staff say that they can only rent you the vehicle if you purchase comprehensive insurance (500 GBP). Classic bait & switch = 225 GBP becomes 725 GBP. If customer does not take the bait (i.e., does not purchase comprehensive insurance), then Green Motion will not issue the pre-paid vehicle to the customer & customer loses the prepayment and has no vehicle. Green Motion's own written policy states that "All drivers must have held their driving license for at least 2 years." I have held my driving license for over 40 years. The Manchester Green Mountain staff operated, in my case, in a manner NOT consistent with the wording of the aforementioned official policy. The Manchester Green Motion staff's practice is more clearly captured by the following: "If a non-UK driver presents a valid license printed in English that has an initial issue or renewal date that is less than two years old from the date of vehicle hire, we will (a) not honor the pre-paid booking but still charge the customer, then (b) inform the customer that they can only get the vehicle by paying - in addition to the original pre-paid amount - for full comprehensive insurance." Deceptive wording and practice = no conducive to good business practice/ethics. Moreover, the policy - even if written clearly - fails to account for common sense realities, including the fact that drivers have to RENEW their licenses periodically. I will be seeking reimbursement for my prepaid rental, at a minimum, and querying Green Motion about their role and responsibility for additional costs I incurred as a result of their actions. And, no, I did not take the bait. In addition to not obtaining my pre-paid rental today, I have cancelled three subsequent bookings, each of which was also for 28 days, as I cannot trust that Green Motion Manchester will honor pre-paid bookings. In 40+ years of hiring vehicles in the UK and other countries, I have never experienced this outcome. Moreover, in most countries, attempts to dupe customers into purchasing comprehensive insurance coverage are not consistent with law or consumer protection regulations.
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In January of this year I hired a car from Green Motion's branch at Manchester Airport for a short three day period. When I collected the car the rep pointed out a scrape on one of the alloy wheels and when I checked around the car quickly I didn't notice any other damage so accepted it as it was and made the first mistake of not taking photographic evidence of every panel of the car in fine detail. I have hired cars quite a few times over the years and found it unnecessary to record anything other than existing visible damage. I then made the second mistake of not going around with a fine toothcomb to find every miniscule blemish on the car but as I thought I'd looked it over pretty well I believed there was nothing more to do. How wrong I was.
When I returned the car another rep inspected it and drew my attention to a miniscule windscreen chip close to the nearside pillar and well outside the swept area of the screen and a small depression near the edge of the roof, just behind the B-pillar, so small I could barely see it even close up. I protested at the time that there was no way either of these occurred while the vehicle was in my charge and was told not to worry about it but put my belief in writing anyway.
A few days later I was shocked to receive an invoice for £1205, being the standard excess, and a copy of their damage matrix which I immediately challenged. Having been in the motor trade and industry for 50 years I have a good knowledge of repair methods and costs and knew that the dent could be repaired for well under £100. Another invoice followed with an estimate from their "approved repairer" which reduced the charge to just over £760, still about ten times the true cost of repair.
Due to the fact that I had no proof that the damage did not occur while I had the car (a mistake I won't make again) I accepted that I would have to pay and offered to have the repair carried out by a qualified and reputable specialist at my expense and their convenience but this was turned down flat. I offered to pay a realistic amount of £100, providing quotations and credentials from the specialists but this too was turned down. I escalated my concerns to the local, then national, customer service departments with no joy, then took my concerns to the industry's dispute resolution service who, despite having guidelines on types of repair which supported my claims, said that they couldn't rule in my favour because they "are unable to discuss the repair costs and as Green Motion are entitled to choose their repairing garage as the owner of the vehicle, the BVRLA does not dispute the repair charges".
So I am stuck with being cheated out of £760 for damage which I know I am not responsible for and can't afford to take legal action against them.
Shortly after this, and unaware that it was the same company, my wife also hired a car from a different branch of Green Motion and had issues with them which were fortunately resolved but not without threatening action.
This company systematically cheat their customers with overpriced repairs and other charges to the extent that ALL specialist insurance companies providing car hire excess cover exclude rentals from Green Motion but cover hiring from ALL other UK companies. What does this tell you?0
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