Banks struggle to handle last-minute surge in PPI complaints - MSE News

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Former_MSE_Naomi
Former_MSE_Naomi Posts: 519 Forumite
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in Reclaim PPI & other insurance
Hours ahead of the PPI deadline, Santander's PPI enquiry form has been "temporarily unavailable" while customers of other banks are reporting website problems and waits of up to 90 minutes on the phone. The deadline to claim is 11.59pm TODAY (Thursday) - so here's what to do if you're affected...
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'Banks struggle to handle last-minute surge in PPI complaints - what to do if you're having problems'
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  • Keep_pedalling
    Keep_pedalling Posts: 16,716 Forumite
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    Martin: 'People must not miss out due to bust bank tech'

    Get real, people are missing out because of their own incompetence for leaving things until the very last minute, they don’t deserve being given yet more time.
  • Gonna-be-debt-free
    Gonna-be-debt-free Posts: 240 Forumite
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    Keep_pedalling wrote: »
    Martin: 'People must not miss out due to bust bank tech'

    Get real, people are missing out because of their own incompetence for leaving things until the very last minute, they don’t deserve being given yet more time.

    Because people must be "worthy"?
  • AnotherJoe
    AnotherJoe Posts: 19,622 Forumite
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    Its not just the volumes, its the volumes of those putting in claims even when they are pretty sure they didnt have it or making spurious claims such as for mortgages and so on and so ramping the numbers up beyond whats reasonable to cope with.

    Theres a limit to how many telephone staff etc a bank can realistically have. Might have been better to allow claims by post to be started and as long as post marked today, allow that. Then just put a recorded message on half their lines saying "please make your claim by post today to Box X, etc"
  • BoGoF
    BoGoF Posts: 7,099 Forumite
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    Based on some of the garbage we see on here they will be lucky if 25% of these last gasp claims are for PPI.
  • Monkeyman87
    Monkeyman87 Posts: 10 Forumite
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    The natwest claim form was playing up yesterday with online application service errors coming up after submitting the form.

    No idea if it went through or not so did it again later when the main site came back up and seemed to work. Wish it would send an email confirmation though, probably stop a lot of unnecessary phone calls as well.
  • Keep_pedalling
    Keep_pedalling Posts: 16,716 Forumite
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    Gonna-be-debt-free wrote: »
    Because people must be "worthy"?

    No, because they need to be responsible for their own tardiness.
  • Gonna-be-debt-free
    Gonna-be-debt-free Posts: 240 Forumite
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    Keep_pedalling wrote: »
    No, because they need to be responsible for their own tardiness.

    It's human nature to leave things until the deadline. That's why we have deadlines. If people generally did things early, deadlines wouldn't be needed.
  • peterbaker
    peterbaker Posts: 3,083 Forumite
    edited 29 August 2019 at 1:12PM
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    Keep_pedalling wrote: »
    Martin: 'People must not miss out due to bust bank tech'

    Get real, people are missing out because of their own incompetence for leaving things until the very last minute, they don’t deserve being given yet more time.
    You get real. Most people who ever walked into a bank or who took out a credit card in the last three decades were systematically missold to.

    Banks became addicted to enormous commissions on very dodgy insurance related products and they bullied their sales staff into misselling these products at every turn.

    FSA should have clamped down on it much much sooner than they did and FCA should by now have insisted that banks write to customers about compensation owed without the need for customers to apply by a deadline.
  • BoGoF
    BoGoF Posts: 7,099 Forumite
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    peterbaker wrote: »
    You get real. Most people who ever walked into a bank or who took out a credit card in the last three decades were systematically missold to..

    Really? Considering PPI hasn't been sold since circa 2010.......
  • Fingerbobs
    Fingerbobs Posts: 1,649 Forumite
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    Confession: I don't believe I've ever even had PPI, but I've put in a speculative claim to Nationwide just in case they sold me a policy with my long-cleared mortgage 20 years ago. Not expecting anything, but I was a lot less financially-savvy back then so who knows.
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