Banks struggle to handle last-minute surge in PPI complaints - MSE News

Fingerbobs

SonOf wrote: »

You said "I've just had a letter from Nationwide confirming receipt of my complaint, and stating that I have had PPI. However, I don't believe it. "

If there is no typo in there, then why don't you believe it when they say you had PPI?

Because the letter is standard, and its wording leads me to believe that their assertion that I have PPI is based solely on the fact that a complaint has been raised. That's why my "view" is that this is a standard letter sent to everyone who has raised a complaint.

SonOf wrote: »

Its certainly possible to have PPI and never pay a premium. (e.g. credit card when balances paid in full each month or if you had the one year of free cover on the MPPI but never took up the paid version after that - that is classed as having PPI despite not actually paying a premium). Maybe that is the case here?

This is a possibility. Either way, I'm not expecting a payout, and I'll be quite chuffed if I get one :-)

lippy2019

I completed the online "Olaf" form and kept screenshots through to the final stage 2 of 2 page saying their team would respond within 5 days but as of yet have had no acknowledgement or communication.

Is this likely to be because of the number of complaints or should I be concerned that the process didn't go through.

lippy2019

Sorry meant to say it was Natwest online form

brettcta

You’re best asking Natwest that question and not a forum full of strangers