Banks struggle to handle last-minute surge in PPI complaints - MSE News

-taff

So basically the advice on this from mr Lewis is take screenshots. That's it.

There is no get out, no clause to invoke if you cannot get through apart from that. As above, if you don't make a complaint you can prove you tried to make , you don't get an extension .

peterbaker

Moneyineptitude wrote: »

Thank you for your contribution to the forum. If you want to debate this further, I suggest you post to the "Praise, Vents and Warnings" forum..

Why should I take any note of your wish? Put me on your ignore list if you cannot stomach home truths.

UK retail banks are the home of scandalous retail selling. I suggest anyone who has ever had any dealings with them whether or not it is just a current account, submits a claim for PPI misselling before midnight tonight. It is very easy using the online forms that each bank has to provide it seems. A number of banks sold PPI as "overdraft protection" on a current account and charged you for it monthly as what may have been an unnoticed fee, even if you were not using the overdraft facility. Bank staff could scarcely ever describe how that one worked, let alone the poor customer.
Scandalous. I know someone who received £5,000 compensation for exactly that when he'd called about a different product PPI and the claims clerk said he'd check for other products! He didn't even know he had been paying for it!

LABMAN

I'm beginning to think reading peterbaker's diatribes that I must be the only person in the UK who has never been mis sold any insurance. I KNOW I haven't so I'm not going to waste my time asking. Roll on midnight!

cashbackking1979

BoGoF wrote: »

Really? Considering PPI hasn't been sold since circa 2010.......

I think you'll find it has and still is sold today.

[Deleted User]

cashbackking1979 wrote: »

I think you'll find it has and still is sold today.

Perhaps, but (the mainly mis-sold) loan and credit card type has not been retailed since 2009 by the major lenders..

societys_child

Roll on midnight indeed . .

The_squirrell

Can I just say....after a twelve hour day of insults and abuse.
There are others out there, who never sold loans or credit cards. They are small mutual lenders who never paid staff commission. They have extremely low complaint numbers and will often not even be charged by FOS as the numbers are so low.
Sure there will be an extremely rare case where Mortgage Payment Protection was not appropriate, but they are rare and they are compensated.
But when those companies get the abuse that I have received today because their records don't go back forty years, they won't pay money for a policy that never existed, they have the cheek to ask for documents and countless other reasons for "claiming".....well please remember that we are not all bankers!

My favourite today? A query on a £6.00 a month life insurance policy. Apparently not needed as someone was only in their twenties and in good health at the time!!

Enjoy your evenings and the last three and a half hours!

Gonna-be-debt-free

The_squirrell wrote: »

Can I just say....after a twelve hour day of insults and abuse.
There are others out there, who never sold loans or credit cards. They are small mutual lenders who never paid staff commission. They have extremely low complaint numbers and will often not even be charged by FOS as the numbers are so low.
Sure there will be an extremely rare case where Mortgage Payment Protection was not appropriate, but they are rare and they are compensated.
But when those companies get the abuse that I have received today because their records don't go back forty years, they won't pay money for a policy that never existed, they have the cheek to ask for documents and countless other reasons for "claiming".....well please remember that we are not all bankers!

My favourite today? A query on a £6.00 a month life insurance policy. Apparently not needed as someone was only in their twenties and in good health at the time!!

Enjoy your evenings and the last three and a half hours!

I am really genuinely sorry that you have had such a bad time and been poorly treated. While I fully support people's right to check on their situation in regard to PPI, there is no excuse for abusing the people who are trying to sort it out.

[Deleted User]

The_squirrell wrote: »

My favourite today? A query on a £6.00 a month life insurance policy. Apparently not needed as someone was only in their twenties and in good health at the time!!

This forum has had far more spurious "complaints" than that.
There was the recent Storage insurance debacle, for instance.

Get some rest, it's not (quite) over just yet...

peterbaker

Moneyineptitude wrote: »

Perhaps, but (the mainly mis-sold) loan and credit card type has not been retailed since 2009 by the major lenders..

You can tell who the banking apologists are on this forum a mile off, can't you? Two hours more to get your speculative claims in people - give the banks what they deserve - a headache - there's no need to spend more than about 5 or 10 mins per bank when submitting your claim via their online forms. Name and address and a few "don't knows" are all that are required to file your claim before the deadline. You can add info to it later after they give you a reference.