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  • FIRST POST
    • planteria
    • By planteria 23rd Feb 14, 9:17 AM
    • 5,026Posts
    • 1,116Thanks
    planteria
    Iii
    • #1
    • 23rd Feb 14, 9:17 AM
    Iii 23rd Feb 14 at 9:17 AM
    i am looking at moving from HL to III with my ISA, and potentially SIPP.

    any thoughts re. the following?:

    1. Financial Safety: is money safe with them?
    2. Customer Service Levels: do they sort problems efficiently?
    3. Website functionality?
    4. Paper copies of trades and holdings?
    5. Whether you can invest in US shares?

    They certainly look competitive, for larger portfolios, as here:

    http://langcatfinancial.co.uk/2014/02/strawberry/

    are there any real downsides to III?

    http://www.iii.co.uk/help
Page 2
    • planteria
    • By planteria 3rd Mar 14, 4:01 PM
    • 5,026 Posts
    • 1,116 Thanks
    planteria
    .........but finally got through to someone who was very helpful, even if dour.
    • MercilessKiller
    • By MercilessKiller 3rd Mar 14, 5:18 PM
    • 6,911 Posts
    • 6,343 Thanks
    MercilessKiller
    I was VERY disappointed with III in my experience. Even after I left they were doing odd things like charging their quarterly fee even though my account had nothing in it!!!

    I moved to Motley Fool and have a had a much better experience with them - Prefer their research centre too!
    "The internet is a great way to get on the net."
    - Bob Dole, Republican presidential candidate
    • planteria
    • By planteria 3rd Mar 14, 5:34 PM
    • 5,026 Posts
    • 1,116 Thanks
    planteria
    .....i thought the 2 were very linked up

    i would never treat anyone like that. especially if they were known as MercilessKiller
    • MercilessKiller
    • By MercilessKiller 3rd Mar 14, 5:40 PM
    • 6,911 Posts
    • 6,343 Thanks
    MercilessKiller
    .....i thought the 2 were very linked up

    i would never treat anyone like that. especially if they were known as MercilessKiller
    Originally posted by planteria
    The name is meant to be funny, as really everyone thinks I'm a big softy.

    I just forgot no one knew me when I joined the forum ;p

    Unfortunately when they refunded me, they double refunded me as well - For a finance company, I was pretty shocked.
    "The internet is a great way to get on the net."
    - Bob Dole, Republican presidential candidate
    • planteria
    • By planteria 3rd Mar 14, 6:02 PM
    • 5,026 Posts
    • 1,116 Thanks
    planteria
    The name is meant to be funny, as really everyone thinks I'm a big softy.

    I just forgot no one knew me when I joined the forum ;p

    Unfortunately when they refunded me, they double refunded me as well - For a finance company, I was pretty shocked.
    Originally posted by MercilessKiller
    i'm sure you are. did you get to keep their money?
    • MercilessKiller
    • By MercilessKiller 3rd Mar 14, 7:39 PM
    • 6,911 Posts
    • 6,343 Thanks
    MercilessKiller
    i'm sure you are. did you get to keep their money?
    Originally posted by planteria
    Yes...!! hahaha
    "The internet is a great way to get on the net."
    - Bob Dole, Republican presidential candidate
    • planteria
    • By planteria 3rd Mar 14, 10:28 PM
    • 5,026 Posts
    • 1,116 Thanks
    planteria
    trying to look at funds on iii.........so many give you:

    "Unable to fetch the factsheet at this time."

    • joerugby
    • By joerugby 3rd Mar 14, 10:34 PM
    • 1,166 Posts
    • 715 Thanks
    joerugby
    trying to look at funds on iii.........so many give you:

    "Unable to fetch the factsheet at this time."

    Originally posted by planteria
    I'm sticking with HL for the time being.

    This might well turn into a BA versus Ryanair debate
    • Soliton
    • By Soliton 5th Mar 14, 11:51 AM
    • 26 Posts
    • 11 Thanks
    Soliton
    I have been looking at iii as a possible S&S ISA provider.

    When looking at the 'clean' funds they nearly all specify huge minimum purchase quantities (10k to 500k ish). These are quantities that I would associate with the institutional class of funds. (The info is taken from the factsheets banner just below the yield)

    However, a puchase info min figure is further down the fact sheet and typically shows 20. (This seem more akin to a regular monthly investment type figure).

    Can anyone with some experience of what iii actually do for non-rgular investments clarify?
    Last edited by Soliton; 05-03-2014 at 11:57 AM.
    • Linton
    • By Linton 5th Mar 14, 1:37 PM
    • 9,806 Posts
    • 10,068 Thanks
    Linton
    I have been looking at iii as a possible S&S ISA provider.

    When looking at the 'clean' funds they nearly all specify huge minimum purchase quantities (10k to 500k ish). These are quantities that I would associate with the institutional class of funds. (The info is taken from the factsheets banner just below the yield)

    However, a puchase info min figure is further down the fact sheet and typically shows 20. (This seem more akin to a regular monthly investment type figure).

    Can anyone with some experience of what iii actually do for non-rgular investments clarify?
    Originally posted by Soliton
    You can buy small amounts in any supported fund with an online broker. The minimum figures in the data sheet only apply if you are buying the fund direct from the manager. I had no problem buying "I" funds from II before clean funds became available.
    • planteria
    • By planteria 5th Mar 14, 3:59 PM
    • 5,026 Posts
    • 1,116 Thanks
    planteria
    i am planning to take my SIPP to III along with my ISA now..

    i plan to move funds in specie, and leave all/most to convert to clean funds automatically
    • OldDIYer
    • By OldDIYer 5th Mar 14, 4:57 PM
    • 90 Posts
    • 38 Thanks
    OldDIYer
    My experience pre-transfer to II is good.

    Secure messages answered promptly - usually around 24 hrs - phone calls no problem - got through quickly and sensible/helpful responses.

    Only problem is their SIPP in drawdown charges are too high - so leaving that at HL. But HL have offered the 0.25% lower fee if we stay so taking account of that & better discounts on fund fees our saving from switching has almost disappeared!
    • racing blue
    • By racing blue 5th Mar 14, 5:05 PM
    • 945 Posts
    • 971 Thanks
    racing blue
    Thanks Trev and see you next year

    I am in the same position: SIPP with HL, ISA with iii. For several years. I hold US and Euro shares & funds with iii & have had no problems or complaints at all.
    • alk29
    • By alk29 5th Mar 14, 5:13 PM
    • 43 Posts
    • 377 Thanks
    alk29
    We have been using iii for some years now and think they are pretty good. They have resolved the few issues we have had quickly and efficiently and in general are far better than the other companies we have used / use .

    There are not as many fancy trading options on the website as there were on our previous platform but it's cheap and quick and TBH we didn't use them much anyway.

    Being able to link 2 accounts together and pay one fee is great (although one downside is you can only use the free trades that come with the fee payment in the account the cash is debited from and not any other linked account)

    And we bought (and still hold) some American shares some time ago easily.
    • gterr
    • By gterr 5th Mar 14, 5:56 PM
    • 552 Posts
    • 223 Thanks
    gterr
    Excellent experience with iii so far. Prompt replies to queries, and a 'welcome' phone call just after we set up our accounts, to check all was well. Last week I helped a very elderly relative move her S&S ISA to them from HL. iii pulled out all the stops to make sure all the paperwork could be finished in the 5 days I was staying with her.


    Their website is a bit clunky, especially if you are used to HL. I needed some help via secure message in figuring out the differences between fund classes, but their response was rapid, friendly, and cleared things up.


    I believe there were some problems with iii a few years ago, which have now been resolved, so if you are looking at reviews you might want to focus on recent ones rather than historical ones that may no longer be relevant.
    • planteria
    • By planteria 5th Mar 14, 6:09 PM
    • 5,026 Posts
    • 1,116 Thanks
    planteria
    thanks for the good feedback guys..
    • JJforever
    • By JJforever 5th Mar 14, 11:36 PM
    • 28 Posts
    • 1 Thanks
    JJforever
    I am also thinking about transferring to iii but have a couple of questions about the form?

    I purchased my isas via Chelsea Financial Services who use the cofunds platform. So when they ask on the form for the ISA manager is it Chelsea or cofunds? Also since iii use cofunds as well it isn't really a transfer at all - shouldn't it be quite simple and why would it take 8 weeks?

    Thanks in advance.
    • zagfles
    • By zagfles 6th Mar 14, 12:09 PM
    • 13,418 Posts
    • 11,400 Thanks
    zagfles
    How can you tell if funds are available in a SIPP with II? The funds have an ISA Yes/No marker but nothing for SIPP. Does availability in an ISA mean it's available in a SIPP?

    Disappointingly, some of the funds I have in a SIPP aren't available in an ISA with II so I guess that means they aren't available as a SIPP either? Also some of the other dirty funds have a lower rebate than HL so check this out and convert to clean asap!
    • grey gym sock
    • By grey gym sock 6th Mar 14, 12:15 PM
    • 4,444 Posts
    • 3,993 Thanks
    grey gym sock
    ISAs have more restrictions than SIPPs on what investments can be held, so they may well be eligible for SIPPs.

    (and i don't know how accurate ii's "ISA yes/no" markers are. sometimes it's worth questioning this.)
    • Linton
    • By Linton 6th Mar 14, 12:42 PM
    • 9,806 Posts
    • 10,068 Thanks
    Linton
    How can you tell if funds are available in a SIPP with II? The funds have an ISA Yes/No marker but nothing for SIPP. Does availability in an ISA mean it's available in a SIPP?

    Disappointingly, some of the funds I have in a SIPP aren't available in an ISA with II so I guess that means they aren't available as a SIPP either? Also some of the other dirty funds have a lower rebate than HL so check this out and convert to clean asap!
    Originally posted by zagfles
    The ISA Yes/No markers are often wrong, or may mean that the fund manager does or doesnt provide an in-house ISA. I am not aware of any equity funds that are ineligible for ISAs. I believe there are restrictions on short dated bond funds, but there arent many of those around.

    AFAIK SIPPs can invest in any fund.

    It would be interesting to know which funds you have that are not provided by II. I havent found any, though I guess there are some small obscure fund managers around. If your funds arent on II's list suggest you talk to them.
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