Outfox the Market reviews: add your feedback

I tried to change my supply with them 10 days ago. When I heard nothing from them I contacted them again only for them to say they couldn't find my details. I think I'll try someone else.

I was supposed to switch my gas and electric to Outfox in March. In February Outfox told me there was an objection to my switch from my previous supplier. I immediately paid an outstanding balance on my account and the objection was removed. I told Outfox this and they told me the switch would proceed.
I believed that the switch had gone through - gave Outfox my opening meter readings and have indeed given them subsequent readings. However today I noticed my old supplier was still taking direct debit payments, so phoned them and was told they were still supplying my gas. I checked on the Outfox hub but this was not helpful as my usage figures after two months have not yet been updated..
I therefore contacted Outfox who told me they had taken over both the gas and electricity supply in early March. However my old supplier was insistent they were still supplying my gas, so Outfox checked again and found that their records were wrong, they had probably not reapplied to take over my gas after the objection, though they had taken over electricity.
After about an hour on the phone/computer this afternoon I hope my gas switch is now going through - but I have been paying my old suppliers standard tariff prices for gas for the last two months while the weather has been so cold - and the switch will now not go through till the latter part of May. Outfox have taken two direct debit payments and have a substantial credit on my account. They have said they will look into a refund.
So far I am unimpressed by the Outfox service and if you move to them my advise would be check with both Outfox and your old supplier that ALL your switch goes through at the time they tell you.