One Call Insurance Questions and Answers

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Former_MSE_Andrea
Former_MSE_Andrea Posts: 9,614 Forumite
Combo Breaker First Post I've helped Parliament Rampant Recycler
edited 29 June 2017 at 2:44PM in Insurance & life assurance
Hi everyone

Insurance broker One Call has joined the Forum to help out its customers.

If you're a customer and you have questions feel free to ask on this discussion thread.

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Comments

  • Quentin
    Quentin Posts: 40,405 Forumite
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    For starters - Lots of unhappy one call customers to pacify in this long running thread


    http://forums.moneysavingexpert.com/showthread.php?t=2312843
  • One_Call_Insurance
    One_Call_Insurance Posts: 10 Organisation Representative
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    Hi Quentin,

    That is why we thought we best start our own thread, so we can answer all customer queries and concerns. Is there anything we can help you with?

    Thank you,

    The One Call Marketing Team
    “Official Company Representative
    I am the official company representative of One Call Insurance. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Quentin
    Quentin Posts: 40,405 Forumite
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    One_Call_Insurance wrote: »
    Hi Quentin,

    That is why we thought we best start our own thread, so we can answer all customer queries and concerns. Is there anything we can help you with?

    Thank you,

    The One Call Marketing Team
    Well.....that thread's been running 7 years now.


    You took a long time to make this decision!


    If you want your "own thread", that would be a good one to feature yourself in and clear up all the problems there!
  • One_Call_Insurance
    One_Call_Insurance Posts: 10 Organisation Representative
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    We appreciate your feedback and will be responding on that thread to help as many customers as possible. Please let me know if you are or have ever been a One Call customer and if there is anything we can do for you.

    Thank you,

    The One Call Marketing Team
    “Official Company Representative
    I am the official company representative of One Call Insurance. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • csgohan4
    csgohan4 Posts: 10,597 Forumite
    First Anniversary First Post Name Dropper Photogenic
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    One_Call_Insurance wrote: »
    We appreciate your feedback and will be responding on that thread to help as many customers as possible. Please let me know if you are or have ever been a One Call customer and if there is anything we can do for you.

    Thank you,

    The One Call Marketing Team


    Good luck, looks like your employers dumped you into the deep end. I know it's not your fault, but ultimately it's papering over cracks tbh
    "It is prudent when shopping for something important, not to limit yourself to Pound land/Estate Agents"

    G_M/ Bowlhead99 RIP
  • One_Call_Insurance
    One_Call_Insurance Posts: 10 Organisation Representative
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    Hi

    We hate seeing unhappy customers, both past and present. Reading forums such as this gives us the opportunity to learn and grow as a business and hopefully resolve any ongoing issues. We have come a long way since this thread began, and we aim to improve every day.

    Please let me know if there is anything I can help you with.

    Thank you,

    The One Call Marketing Team
    “Official Company Representative
    I am the official company representative of One Call Insurance. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • rs65
    rs65 Posts: 5,682 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
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    One_Call_Insurance wrote: »
    Is there anything we can help you with?
    MSE have described you as an insurer in post #1. Are you?
  • Art_Deco
    Art_Deco Posts: 188 Forumite
    First Anniversary Photogenic
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    To be fair a lot of those complaining were new posters, just saying it may not be as it seems.
  • Quentin
    Quentin Posts: 40,405 Forumite
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    Art_Deco wrote: »
    To be fair a lot of those complaining were new posters, just saying it may not be as it seems.
    As you are posting (spamming?) this comment about "new posters" on one call threads you might like to read more reviews from one off posters:


    https://www.onecalldirect.co.uk/site-info/reviews.php


    http://support.confused.com/confusedcom/topics/one_call_insurance_dont_use_this_company?page=2


    Which set of comments do you think reflects the actuality??
  • One_Call_Insurance
    One_Call_Insurance Posts: 10 Organisation Representative
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    Hi

    We are an insurance broker; we represent the buyer, rather than the insurance company, and try to find the best policy by comparison shopping.

    Thank you
    “Official Company Representative
    I am the official company representative of One Call Insurance. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
This discussion has been closed.
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