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    • darkvortex
    • By darkvortex 25th Feb 16, 11:35 AM
    • 6Posts
    • 0Thanks
    Thames Water meters now compulsory?
    • #1
    • 25th Feb 16, 11:35 AM
    Thames Water meters now compulsory? 25th Feb 16 at 11:35 AM
    Hi people,
    Just looking for some advice, basically Thames water have sent a letter out saying they will be fitting SMART water meters in the next month or so.
    I did call them up to try to opt out but they say it is compulsory, Government backed and I have no opt out and also keep quoting 'Section 162 of the water indistry act 1991' even though a 2014 letter from DEFRA state it is not compulsory for water company's to install meters even in areas of severe water stress.

    They could not even answer exactly what other legistation they have and just said I need to search the Government legistation website.

    I did advise I would not give them access to the property if the meter needed to be installed on site but they said they will just install it on the outside of the property.

    Now put aside the point that a water meter is fair and probably would save money, I just prefer to pay a fixed rate a year (even if it increases per year).
    I just don't want a water meter and want to know if there is any legal way to challenge this installation as it seems unfair because at the end of the day Thames water are a monopoly (I can't just switch to better rates from an alternative supplier) and if they just fixed the 3-4 billion gallons of water lost from leaks they probably save more money instead of finding new ways to charge.

    thanks for any advice and apologises for the long post!

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    • matelodave
    • By matelodave 9th Jan 18, 9:12 AM
    • 3,503 Posts
    • 2,170 Thanks
    What difference does it make what sort of water meter you've got - the fact that it's "smart" just means it can be read remotel.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • ragtagbob
    • By ragtagbob 1st Feb 18, 12:14 AM
    • 2 Posts
    • 0 Thanks
    maybe not
    does anyone know if bromley council has a contract with thames water?
    if yes;then we r among 170,000 clients due compensation from the council for not passing on the discount on our bills
    this wil make the 1991 clause illegal;until this is sorted out
    i dont have paper bills;if someone examines there paper bill and gets back tome;i will be very gratful
    bob from bromley
    • ragtagbob
    • By ragtagbob 15th Feb 18, 4:11 AM
    • 2 Posts
    • 0 Thanks
    if bromley council have not refunded the full discount from thames water to the customers
    then "162" is null and void until resolved
    i have inform bob neill our M P
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