Sainsburys disability discrimination

It sounds very difficult OP and it is only natural to get angry when things don't go right for your daughter as understandably you want everything to go as she want it and you will do everything you can to make this happen.

However complaints are the wrong way to go in this situation. I think you should make an appointment with the manager of the store apologise for what has happened in the past, explain about your daughters illness/needs and ask if they are willing to help. Work with them and be reasonable (like others I don't think wiping food before it is purchased is acceptable but it can be done in the store after it has been paid for) you need to ask the store what they can accommodate what they can't.
Then rather than writing to head office with complaints, write at how accommodating and helpful the store are, this will get you much further with them than a complaint.

UN17ED wrote: »

Some very, very interesting replies and I will do my best to reply to as many as I can when I get back from going with my daughter to get her medication,
Which is a stressful journey in itself.

And for those thinking this is made up? I wouldn't wish any of what is going on with her on anyone and the help or should I say complete lack of from mental health is appalling just like the rest of the nhs.

The rest of the NHS is fantastic, in my experience. Where I live the mental health side is a different trust so I really see the difference.

I have to say, the physical side is far more sensitive to my mental health needs than the mental health trust is to my physical health problems.

Mental health services are almost non existent, especially compared to the physical services.

Red-Squirrel wrote: »

It’s very late to just now be heading out to get meds, I presume you go to a supermarket pharmacy? Is this also something that is a affected by your daughter’s OCD? If so it could be another disaster waiting to happen!

The chemist I use is open until 10pm on weeknights. It's not a supermarket one (I think the one in the nearest Tesco closes at 9pm). I prefer to go late at night because it's quieter.

I agree that it would be best for the OP's daughter to have a 'back-up' supermarket, but that might not be possible for a pharmacy. I have to have a nominated pharmacy if I want to use online ordering services, I'm not sure if it's possible to change regularly.