Add your feedback on energy supplier Eversmart Energy

niktheguru wrote: »

I've been with eversmart for 10 months. Not had any problems with them. They've been generally very helpful. They send me "invoices/bills" every month on my online account. I've never received anything in the post and never had a request for a meter reading, but try and give them one every month when I remember online.

I didn't bother with a smart meter. I have a british gas smart meter and fellt it pointless to get it changed until they start installing SMETS2 meters, which is still some way away.

I've been happy. Will wait to see if I can get any better deals at the end of the year though.

I have been with them for two months and do not have a smart meter but never have received an invoice. Somewhat surprised you say you get one every month. I do give them regular meter reads.

PHoppers wrote: »

Hello, my experiences so far.....

Been with Eversmart since December 2017 and my current prices run until November2018. I chose not to have a smart meter installed.

Had some minor changeover issues, but that was sorted without much irritation.

Having joined, I started looking at how I could access my account and view info (bills, meter readings etc). It quite quickly became obvious that for a monthly DD customer there was basically no online website or app facility to access any account info (and still isn't afaik). I've had no communication from them in 6 months.
I was expecting at the very latest a request for meter readings at 3 months (quarterly), but nothing, so I eventually emailed them with meter readings and supporting photos, didn't receive any acknowledgement. I've also received no invoices as yet.
I've read somewhere on here a claim that your price is null and void if you don't send in monthly meter reads, but I can't find any mention of this in my contract or their in T&Cs.

Basically, I've now set up my own spreadsheet to monitor my DD payments and meter reads/usage cost.

Not looking forward to November if I'm honest, can't see any switch being a smooth process going by this thread. I'll probably stick with them if the price is right and they've set up some sort of account facility, invoicing and meter read process, but it's been 6 months now and nothing has changed.

Similar to my experience and definitely nothing in t and c or contract requiring regular meter reads to be submitted (they’ve only ever requested one reading). My contract is up in a month or two and actually looks like Eversmart are still the cheapest for me based on their latest tariff.

Joined them a year ago, based on their tariffs being considerably cheaper than any competitors.


Had a bit of a nightmare trying to transfer my gas supply over to them; between Eversmart, my old supplier, OFGAS and almost every other stakeholder involved in the pipes, it's impossible to know where the hold up was: but this was eventually sorted.


I do sometimes forget to provide a monthly meter reading; they've been saying that "our smart meter installers are coming to your area soon" for a year, but still no sign.


Online and the app is a bit of a joke; it's touch and go whether either will acknowledge that you've submitted a reading: although, to be fair, the online "invoice" does update fairly quickly, so it does seem that they get through.


Customer service is a bit patchy, and I'm often on hold for a good 20 minutes before I speak to someone.


I am somewhat less than confident that my balance will be correct when my current contract comes to an end. My advice is definitely to keep a record of the readings you submit; if you can use a spreadsheet to combine this with unit / standing charge costs, even better.


Overall, I do think that I have saved money over the year, and despite the problems, I will probably stay with them next as they are still considerably cheaper. But if you are someone who just doesn't want hassle (and is prepared to pay a few quid more a month to avoid it), then I wouldn't recommend this company.