Santander Refer a Friend

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  • Zanderman
    Zanderman Posts: 4,684 Forumite
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    youngretired wrote: »
    It actually states on the T&C's that the codes will remain valid until the 18th June. So I can't see them ending the incentive before that date, otherwise they would have stated in the T&C's like in the obtaining the codes (may be withdrawn before 18th May).

    Agree it seems unlikely - and perhaps impossible - for codes to become invalid.

    But the whole set-up seems unlikely in the first place (what were Santander thinking!?)

    And I'm a cautious kinda guy.
  • masonic
    masonic Posts: 23,278 Forumite
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    It's clear from clause 11 that if the "Offer" period relates to the issuance of the Codes, and that withdrawing the Offer relates to ceasing to issue new Codes. Clause 6 establishes that Codes remain valid beyond the end date of the Offer.

    It would be very hard to draw a line in the sand beyond that - what about people whose claims were in progress, people who had switched but not yet claimed, people who had a switch in progress...
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
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    I am guessing this offer has been more popular than they expected. You'd think in this day and age it would all be automated - they're not getting enough vouchers quickly enough. You really shouldn't have to chase them - if you're a genuine new customer it's not the best first impression.
  • Alexland
    Alexland Posts: 9,653 Forumite
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    They probably didn't expect it to be popular enough to be worth putting in too much automation. Somewhere in Santander there is probably a cost centre manager going painfully overbudget!
  • colsten
    colsten Posts: 17,597 Forumite
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    Alexland wrote: »
    Somewhere in Santander there is probably a cost centre manager going painfully overbudget!
    Why, if that was the case, would they not pull the offer early then?
  • masonic
    masonic Posts: 23,278 Forumite
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    colsten wrote: »
    Why, if that was the case, would they not pull the offer early then?
    Perhaps because the offer T&Cs were so badly written that pulling the offer early would only mean them not issuing new referral codes to people who have not yet requested them. This is unlikely to have a material effect on the number of vouchers being claimed as we are now week 11 of 13 of the offer, and it is likely the vast majority of people who end up requesting codes have done so already.
  • colsten
    colsten Posts: 17,597 Forumite
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    masonic wrote: »
    Perhaps because the offer T&Cs were so badly written that pulling the offer early would only mean them not issuing new referral codes to people who have not yet requested them. This is unlikely to have a material effect on the number of vouchers being claimed as we are now week 11 of 13 of the offer, and it is likely the vast majority of people who end up requesting codes have done so already.
    They could have pulled the offer when they saw the number of requested codes go over the number they had planned for. The fact that they didn't suggests that they either haven't yet reached that number, or that such a number doesn't even exist, or that they liked the uptake so much that they upped the number, or that the admin is so unspeakably bad that they haven't noticed they exceeded the number. In any case, I would think that this offer costs a tiny fraction of Santander's profits. I would also think, though, that any future offer from Santander will have significantly more onerous terms.
  • roddydogs
    roddydogs Posts: 7,478 Forumite
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    They didnt bank on the carpetbaggers of MSE!
  • swindiff
    swindiff Posts: 867 Forumite
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    We now have all our vouchers. It did take a phone call and several emails back and forth for them to locate all the vouchers but they were very helpful.
    £1000 in total and new shed ordered. Thank Santander :)
  • Anon
    Anon Posts: 14,545 Forumite
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    swindiff wrote: »
    We now have all our vouchers. It did take a phone call and several emails back and forth for them to locate all the vouchers but they were very helpful.
    £1000 in total and new shed ordered. Thank Santander :)

    With having to phone/email, was there a technical issue? I am just wondering if the gender error emails and no referrer codes received for at least 3 of ours suggests that there was a wider technical problem and their system shows it has issued them but we haven't actually received them all.

    Thanks
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