Eon energy reviews: Give your feedback

maxcy · 19 October 2019 at 3:16PM

Gerry1 wrote: »

You can switch via Quidco, although they're just a white label of Energylinx.

...

That's quidco compare, a third party comparison site, as you indicate actually operated by ofgem accredited comparison site, Energylinx

So no wonder Quidco don't have contact details for Eon.
TREVORCOLMAN would need to contact quidco compare, operated by energylinx, if there is an issue and that is how TREVORCOLMAN actually applied - that's the 'retailer' that quidco refer to

No cashback available
E.ON do not offer cashback on any purchase.

https://www.quidco.com/e-on/

... and looks like they haven't done so since 2012

AndyCF · 19 October 2019 at 4:56PM

The automated (phone) system for payments is not quite working properly. It is known about as the message states that "cannot assist with enquiries unless you are off supply" or something along those lines.

I put £10 into it via card this morning (before 8am) and I'm still waiting. I tried ringing a few times but decided not to bother the advisor as friendly hours mean I have till < 11AM Monday to deal with it.

Cannot recall if Sunday = No one there or not for this

So I'll check it again and 'wait' this time on Monday if its not been applied.

Interestingly the text confirming the payment with the auth code -did- arrive about 2 minutes after paying, so its not all bad.

I realise I could probably hang on the line for an advisor and annoy them to push it onto the meter but it seems pointless as it may rectify itself assuming it will do an automated 'catch up' , what I mean is if its after about > 9.30AM Monday and there's no sign of it = Phone for either manual 'push' or a vend code.

, either is fine with me.

, its not actually showing on my side of hte transaction logs (but that's half expected)

luv_my_brass · 20 October 2019 at 1:53PM

E.ON_Company_Representative:_Malc wrote: »

Hello luv_my_brass and thanks for coming back to me.

Yes, this definitely sounds like an Erroneous Transfer. Please follow the advice I gave in my earlier reply and start by contacting the supplier who has taken your sister's account by mistake. After this, please speak to our specialist Erroneous Transfer team.

Once the wheels are in motion, your sister's account should be returned to us as if it had never been away.

Thanks luv_my_brass.

Malc

Thanks, sorry about the earlier post, I couldn't find a response at that time, but ollie pointed me in the right direction!
Since my last post, my sister has been asked for a reading, which has been given, but nothing since then. I am waiting to see what happens next before following your advice. I just wish it could be resolved, as the longer it goes on, the more it stresses out my sister. BTW, she is perfectly capable of handling her account providing she can continue to do it 'the old fashioned way', ie. receiving a paper bill and paying by post. There must be many, many others who are not online.

TREVORCOLMAN · 21 October 2019 at 1:42PM

I applied via QUIDCO on their compare, so as far as I am concerned it was done thro QUIDCO - it this them who advertise and pay.

Former_E.ON_Company_Representative:_Malc · 22 October 2019 at 10:03AM

luv_my_brass wrote: »

I can understand how useful it is to the Suppliers for customers to have Smart Meters as I understand the customer's consumption is automatically read by the Provider. But I have heard that there is not a 'universal' smart meter recognised by all Providers, and that when a customer changes to another Provider, the smart meter has to be changed as well. Also I have heard that these meters are not, in fact, 'free', but are paid for via increased charges for gas/electricity. I would be interested in learning the truth about these allegations please.

Hello luv_my_brass and the new SMETS2 smart meters we're now installing have sorted the problem when changing supplier. SMETS2 customers will be able to switch without losing the smart features on their meters.

SMETS2 are now being fitted on around 90% of our smart meter appointments. As above, there are still some remaining issues that stop us putting in SMETS2 such as the strength of the mobile phone signal and certain local difficulties. We're working to fix these.

We're also looking to upgrade many of the SMETS1 meters already installed so they're managed in the same way as SMETS2. These upgrades will be done remotely. Again, this will let these customer change supplier and their meters will stay smart.

There's no charge to have a smart meter fitted or for the In Home Display that comes with them. There's a breakdown of how our bills are made up on our website under 'where our customer's money goes.' This is the only information of this type currently available to both customers and advisors.

Hope this is of interest luv_my_brass.

Malc

Former_E.ON_Company_Representative:_Malc · 22 October 2019 at 10:54AM

Gerry1 wrote: »

All true. It's been a bodged project from the start.

The original smart meters (SMETS1) went dumb when customers switched; the latest version (SMET2) should stay smart. Some SMETS1 may be upgradable via a software update but others will have to be physically replaced. The cost per household is about £475, and if customers change their usage patterns they may save about £11 per year. But that drops to about £7 if the In-Home Display is left plugged in.

As above Gerry1, our SMETS2 roll-out is in full swing with about 90% of appointments now for the latest meter type. These meters will stay smart following a change of supplier.

Upgrades to SMETS1 meters will also help. There will be some early smart meter installations (mainly from 2014 and before) where an upgrade won't be possible. In these cases, we'll offer customers new SMETS2 meters.

Malc

TREVORCOLMAN · 22 October 2019 at 11:00AM

Malc - are you going to reply to me or shall I just switch to another company?

Former_E.ON_Company_Representative:_Malc · 22 October 2019 at 11:16AM

Moe5008 wrote: »

I am thinking of switching to Eon from Shell but am entitled to warm energy scheme will i be able to get this next payment or will switching take too long to register for it with you. My MSE quote is less than going yhrough Eon site so concerned that MSE quote would not be recognised. Ideally like to speak in person over the phone.

Hello Moe5008 and welcome to the Forums.

Many thanks for your interest in joining us. We're accepting applications for Warm Home Discount in the Broader Group now. You can apply for this as soon as we've created an account number for you. This will be within 5 working days of you accepting a quote.

The quickest way to apply for Warm Home Discount is by using the online form on our website.

Thanks again for your interest Moe5008.

Malc

Former_E.ON_Company_Representative:_Malc · 22 October 2019 at 11:38AM

oliverbrown wrote: »

Either the people updating your smart meter comms are completely incompetent, or they are deliberately misleading people. Neither of which looks good for E.on.

We're continuing to chase this oliverbrown.

In the meantime, customers on tariffs with the term to be contacted only about smart meters should ignore the messages unless they want a meter exchange booking.

Alternatively, as I mentioned above (#1455 to Kitchen Sink on 18 October 19), they can talk to our Outcome Management team. This team will agree a resolution that might be a temporary or longer term opt-out. We might still need to be in touch at some point to meet our regulatory obligations; it's just that the timings of this contact will be adjusted.

Malc

Former_E.ON_Company_Representative:_Malc · 22 October 2019 at 11:56AM

TREVORCOLMAN wrote: »

Malc

Thanks for reply I have contacted QUIDCO and their reply is below:

Quote:
If you haven't received an Email from the retailer this is out of our hands unfortunately, we don't have any direct links to get in contact.

So over to you please.

TREVORCOLMAN wrote: »

I applied via QUIDCO on their compare, so as far as I am concerned it was done thro QUIDCO - it this them who advertise and pay.

TREVORCOLMAN wrote: »

Malc - are you going to reply to me or shall I just switch to another company?

Hello TREVORCOLMAN and I'd suggest using our website or a different switching site.

What tariff are you interested in? Some of our tariffs are only available through certain routes. If you let me know, I'll point you towards the site offering that particular tariff.

We've no control over third party sites like Quidco.

Thanks TREVORCOLMAN and look forward to hearing from you.

Malc

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