Eon energy reviews: Give your feedback

Frank1804

Hi we’ve switched provider from E.on to Bulb. It’s purely a financial thing and as a family of 5 our money is spent up very quickly each month. Did research and moved. E.on tried to persuade us not to but the monthly payments were halved. Everyone is encouraged to shop around and switch. Straight forward so far. I am then stung with A £600 estimated final bill. Threatened with heavies too. A payment plan was put in place as E.on adamant we owe the money. I don’t understand why but they are quite forceful and we were going to be handed over to a debt agency. So all sorted and a plan is in place. This is August. We switched in May. Now imagine my horror the final bill has now come in (Oct) and we have to pay £900! Beware before you switch it’s not cheap. It’s not fair and we are paying the price.

Talldave

Frank1804 wrote: »

Hi we’ve switched provider from E.on to Bulb. It’s purely a financial thing and as a family of 5 our money is spent up very quickly each month. Did research and moved. E.on tried to persuade us not to but the monthly payments were halved. Everyone is encouraged to shop around and switch. Straight forward so far. I am then stung with A £600 estimated final bill. Threatened with heavies too. A payment plan was put in place as E.on adamant we owe the money. I don’t understand why but they are quite forceful and we were going to be handed over to a debt agency. So all sorted and a plan is in place. This is August. We switched in May. Now imagine my horror the final bill has now come in (Oct) and we have to pay £900! Beware before you switch it’s not cheap. It’s not fair and we are paying the price.

If you've used the energy, what is unfair about having to pay for it? The solution is to provide monthly meter readings and carefully check bills to make sure the figures are used.

Alarm bells are ringing at the halved payments. If Bulb's energy was half the price of other suppliers, don't you think everyone in the UK would switch to them?

What annual consumption figures did you give to Bulb?

Take a step back and review the situation - you were underpaying Eon to the extent that you have a massive debt. You're now going to pay a new supplier half what you previously paid. Can you see what's going to happen?

Hopefully Bulb require monthly readings and bill monthly too. You'll then be stunned when they quadruple your payment, but at least you won't have another debt hanging over you.

Former_E.ON_Company_Representative:_Malc

AndyCF wrote: »

Serious question:

Although for prepay clients the EC level varies if its smart or not, have EON considered an advanced step on this ? This is easier to actually explain with a legacy type of setup, bear with me:

Its typically £5 EC with nearly all suppliers (EU requirement?) , now if you live more than x miles from the nearest outlet most suppliers will give a little bit more, I'm reasonably confident (read it somewhere) that EON also does this. Unsure on figures it does not matter actually, if I had to guess I'd say it would go from default 5 to 8 or 10. Talking here about people who are 'miles from anywhere' out in the sticks etc etc who might genuinely get snowed in or suchlike or only have one outlet that's miles away. This practise is as I understand it (extra EC for those like this) is reasonably standard with most suppliers.

My suggestion: Allow clients to set -within reason- their own EC level, this has -nothing- to do with smart meters where you can transfer the balance between them. Client must pay -in advance- the extra sum or all the EC. For instance taking the above default of £5:

Client would prefer EC of £10 , so they pay EON either the 5 or the total of 10. This is kept as goodwill and returned / credited if the client ever leaves. In return EON sets their EC to the specified sum.

Within reason: Personally I'd say up to 25 or 30. I do realise some offer 20 anyway. As the company will already be in possession of the monies, there is no danger of loss of revenue.

Would I do it ? On a personal level: For electric probably not for gas likely a small change yes. I'd be quite happy to send them £5 to have the EC changed from 5 to 10 for that. Elect I'm not fussed about.

As I say this is a serious suggestion.

Hello AndyCF and many thanks for the suggestion. I'll pass this on.

With our smart Pay As You Go (PAYG) meters, there's £15 emergency credit per fuel (£20 for electricity only).

Also, smart PAYG meters can be topped up remotely including through our phone app, online via the website or by using a 24-hour automated Freephone service.

We've a 'friendly hours' policy too. Here, smart PAYG meters running out of credit won't be disconnected between 4pm and 11am Monday to Saturday or anytime on Sundays and UK Bank Holidays.

As you say, it's also possible to transfer money between electricity and gas smart PAYG meters.

For older classic prepayment meters, levels of emergency credit for electric key meters differ depending on the region. It varies between £5 and £30. For gas, it's £5.

We've a 'friendly hours' policy here too. If an electricity key meter runs out of credit at night, the power won't be disconnected as long as there's at least 1p emergency credit left at the cut-off point. This period lasts for 12 hours. Similarly, some meters don't go off over the weekend if there's at least 1p of credit on Friday night. The actual times and availability depend on the type of prepayment meter and the region. Meters can then be topped up once the shops are open.

Thanks again for the suggestion AndyCF and hope the information I've added is of interest.

Malc

MoneyMate

Hi Malc any thoughts on # 1431 please.

Former_E.ON_Company_Representative:_Malc

MoneyMate wrote: »

Just got my first feedback for gas usage since installation of smart meters on 1st August 2019.
01/08/2019 99999 Meter Reader Not used for billing.
Should the meter start 99999?
Electric has started at 0. with frequent info
27/09/2019 312 Smart Meter Day / Rate 1 Not used for billing
27/08/2019 144 Smart Meter Day / Rate 1 Not used for billing
01/08/2019 0 Meter Reader Day / Rate 1 Not used for billing :beer:

Hello MoneyMate and hope the smart meter installation went well.

It can happen a meter registers 99999 on installation if this is what the display shows. The next reading will be something like 000??.

If the engineer has sent 99999 through as the start reading, we'll use this when the next bill is due. They'll have put a label/note on the meter advising both the start reading and the closing reading from the old meter.

The next bill will show usage from the previous bill on the old meter up to the closing reading and then from the start reading on the new meter as noted at the time up to the latest reading.

Hope this explains MoneyMate.

Malc

Former_E.ON_Company_Representative:_Malc

Frank1804 wrote: »

Hi we’ve switched provider from E.on to Bulb. It’s purely a financial thing and as a family of 5 our money is spent up very quickly each month. Did research and moved. E.on tried to persuade us not to but the monthly payments were halved. Everyone is encouraged to shop around and switch. Straight forward so far. I am then stung with A £600 estimated final bill. Threatened with heavies too. A payment plan was put in place as E.on adamant we owe the money. I don’t understand why but they are quite forceful and we were going to be handed over to a debt agency. So all sorted and a plan is in place. This is August. We switched in May. Now imagine my horror the final bill has now come in (Oct) and we have to pay £900! Beware before you switch it’s not cheap. It’s not fair and we are paying the price.

Hello Frank1804 and welcome to the Forums.

With a change of supplier, the gaining company drives the switch. They're responsible for sending the old supplier the meter readings they open their account to. The old supplier uses the same readings to close their account. This stops energy from being charged twice.

These readings go through an independent third party (Data Collector) who checks they're in line with past readings held for the property. Sometimes, the Data Collector will make a change and both suppliers need to use the same amended readings to open/close their accounts.

Final readings coming through this way are shown as estimates because they're not from the customer or a meter reader. It's important our closing readings match those used by your new supplier to start their account. This means you've only been charged once for the energy you've used.

Totally understand the shock of receiving an unexpected bill and it's good you've agreed a payment plan with us. As above, the timing of our final bill is determined by when we receive the relevant readings.

Hope this explains Frank1804 and sorry to lose you.

Malc

Former_E.ON_Company_Representative:_Malc

MoneyMate wrote: »

Hi Malc any thoughts on # 1431 please.

Think our posts crossed MoneyMate. Hope my reply above helps.

Malc

AndyCF

E.ON_Company_Representative:_Malc wrote: »

Hello AndyCF and many thanks for the suggestion. I'll pass this on.

Thank you. That's all I ask. As per my suggestion it be chargeable/paid in advance and returned if the client left so there's no loss to the company with this. They would in theory gain as it would gain interest sat in some account somewhere :rotfl:

Eclipse (I think it was that software - does not matter - its not really relevant) it was adjustable anyway per key/client but this is well beyond the realms of this topic. As I say as long as the initial suggestion was read/digested its perfectly fine.

E.ON_Company_Representative:_Malc wrote: »

Thanks again for the suggestion AndyCF and hope the information I've added is of interest.

Malc

Thanks Malc. It was in a way but it was things (I myself) was already aware of however: There are likely a few people who read it who did gain something , so it was well worthwhile it being posted in an 'easy to read' format. So I thank you for posting it. :cool:

luv_my_brass

luv_my_brass wrote: »

My sister has been with Eon for many years, not being online she prefers to pay when she receives the monthly bill. Two years ago, a glitch occurred in the system and she received a letter saying they were sorry she was leaving them. My sister knew nothing about it, and this error has caused her enormous emotional stress, as Eon have not billed her for 2 years, despite many phone calls - it was always 'we're dealing with it'. Now she has received a gas bill for £800. I've told her this is all wrong, it is Eon's fault for messing up in the first place and then not putting it right. i would like to hear from a representative from Eon please. My sister is 82 years old and in very poor health, she does not need this extra stress. :mad:

Any chance of a response from E.on please?:(

ollie88

your message was replied to post number #1422 (sorry cant link to it but if you just search for #1422 you'll find the response (on page 72 not this page 73)