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  • FIRST POST
    • LostCdn
    • By LostCdn 4th Dec 19, 1:31 PM
    • 43Posts
    • 3Thanks
    LostCdn
    Why is my gas use so high?
    • #1
    • 4th Dec 19, 1:31 PM
    Why is my gas use so high? 4th Dec 19 at 1:31 PM
    Hi all,
    I moved into a tiny wee flat to save money and its been costing me way more since moving there. Been there only two weeks, already my gas alone has cost 60.
    My life now revolves around my gas metre.
    The flat is a VERY small (the size of my old living room and hallway) one bedroom in the East end.
    It's a ground floor single glazed but I've got that plastic stuff around the windows, aluminium behind the radiators, and the thermostat (which is ancient - don't even know if it works) is at the lowest - 10.
    I have the boiler on so low that I'm freezing all the time, hardly have hot water.
    The gas is a prepayment but still I can't imagine it's that much more expensive that it should be using so much gas.
    My supplier has taken my metre readings and says there's nothing wrong and no debt on it.
    Something has to be wrong.
    From Saturday afternoon until Monday evening the metre readings went from:

    Sat 13:22
    21.65
    09725.847m3

    Tues 20:22
    10.57
    09750.604m3

    That's 11 in 4 days and I was cold!
    My rate per unit is 3.56p and standing charge at 35.6p per day.
    So I used 25 units during that time which they say the cost reflects. So I can't figure out if it's the metre or the flat but something isn't right and I can't keep living like this.
    Landlord - who has been useless - said boiler is only a year old though it's due for servicing he hasn't called in the engineer and says he'll do it when he's back in town but isn't sure when that is. Insists there can't be why problems with th boiler.
    I'm also from Canada so I've never dealt with this stuff before and my old flat was so warm and cost very little and we huge, so never dealt with any issues.

    I don't know what to do...or even what to get looked at.
    SSE wants to charge 35 to have metre looked at and at this rate I can't afford that.
Page 1
    • RelievedSheff
    • By RelievedSheff 4th Dec 19, 1:42 PM
    • 1,098 Posts
    • 1,136 Thanks
    RelievedSheff
    • #2
    • 4th Dec 19, 1:42 PM
    • #2
    • 4th Dec 19, 1:42 PM
    You could do with looking around for a cheaper tarriff. The standing charge is very high and the unit rate is a little on the high side as well.

    Try turning the heating up for a few days. It could be that the flat is just stone cold because it has had no heating on and it is taking a lot of heating to heat it through again.
    • Robin9
    • By Robin9 4th Dec 19, 1:43 PM
    • 5,350 Posts
    • 3,566 Thanks
    Robin9
    • #3
    • 4th Dec 19, 1:43 PM
    • #3
    • 4th Dec 19, 1:43 PM
    Are these readings from the meter itself or the IHD.?

    Your tariff is on the expensive side - you should be able to get closer to 3p and 20p.

    When you moved in did you give meter readings to the existing supplier ? You will then be on their standard (expensive) tariff ? have you switched suppliers since. ?
    Never pay on an estimated bill
    • mitbrille
    • By mitbrille 4th Dec 19, 1:55 PM
    • 4 Posts
    • 1 Thanks
    mitbrille
    • #4
    • 4th Dec 19, 1:55 PM
    • #4
    • 4th Dec 19, 1:55 PM
    There must be something wrong with the flat, your numbers or supplier.

    From your number, you had 25m3 of usage during 4 days. That adds up to 89p (usage) + 1.42 (day rate)
    That's nowhere near to 11.

    Bear in mind, I am not familiar with prepaid metres but according to your numbers there is an issue there. Call or email them and ask for an explanation. (Are they taking credits from your account from actual or estimated consumption?)

    Back to your flat. Thermal plastic on windows, aluminium foil behind windows help but they won't make miracles. Do the walls feel wet or damp?

    Can you look up the EPC rating of the flat?
    EPC Register (Use your address): Google it. Sorry, I can't post links as I am new here.

    What boiler do you have? Let's see how efficient it is.
    Have you got thermostatic radiator valve on radiators?

    Let's see what can be done to make your flat a home.
    • Gerry1
    • By Gerry1 4th Dec 19, 1:57 PM
    • 1,279 Posts
    • 819 Thanks
    Gerry1
    • #5
    • 4th Dec 19, 1:57 PM
    • #5
    • 4th Dec 19, 1:57 PM
    A credit tariff would be cheaper.

    https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-a-better-energy-deal/switching-energy-supplier-if-youre-a-tenant/
    • LostCdn
    • By LostCdn 4th Dec 19, 2:03 PM
    • 43 Posts
    • 3 Thanks
    LostCdn
    • #6
    • 4th Dec 19, 2:03 PM
    • #6
    • 4th Dec 19, 2:03 PM
    Thank you all. I can't even focus on work bc I'm so stressed about this.

    Trying to answer the questions:

    Yes I've switched to bulb but that takes three weeks and only then can they make a request to swap.me.to a credit metre. So all that will take about 1-2 months
    -there are valves on the radiators
    - I didn't know I had to take the metre index reading when I moved in but after spending 14 in the first three days I called sse who made me first register as a new user then said nothing wrong days later another 15 off they said oh yeah there was a debt reimbursed it but ever since the same amount is coming off daily. They insist there's no longer a debt
    -From sat to Tues I calculated 25 units M3 used. I called bc my calculation was that would cost 2 or so and the see guy said he needed to use a calculation to then figure out the charge based on my 0.0356p charge to figure out the kWh or something and that it cost after calculation 10.11 and plus my standing charge it made sense 11.90
    Which seems.mad

    So I don't know
    • LostCdn
    • By LostCdn 4th Dec 19, 2:05 PM
    • 43 Posts
    • 3 Thanks
    LostCdn
    • #7
    • 4th Dec 19, 2:05 PM
    • #7
    • 4th Dec 19, 2:05 PM
    Missed some questions!
    Boiler is some.loud horrible boiler called Valkera 29c

    EPC I'll have to get back to you as I dont know about that
    • couriervanman
    • By couriervanman 4th Dec 19, 2:05 PM
    • 873 Posts
    • 1,579 Thanks
    couriervanman
    • #8
    • 4th Dec 19, 2:05 PM
    • #8
    • 4th Dec 19, 2:05 PM
    Bulb wont have been the cheapest......or were seduced by daft referral thing
    • Gerry1
    • By Gerry1 4th Dec 19, 2:11 PM
    • 1,279 Posts
    • 819 Thanks
    Gerry1
    • #9
    • 4th Dec 19, 2:11 PM
    • #9
    • 4th Dec 19, 2:11 PM
    Think in kilowatt hours (kWh) not cubic metres. You can easily convert here.
    • PennineAcute
    • By PennineAcute 4th Dec 19, 2:15 PM
    • 553 Posts
    • 303 Thanks
    PennineAcute
    There must be something wrong with the flat, your numbers or supplier.

    From your number, you had 25m3 of usage during 4 days. That adds up to 89p (usage) + 1.42 (day rate)
    That's nowhere near to 11.

    Bear in mind, I am not familiar with prepaid metres but according to your numbers there is an issue there. Call or email them and ask for an explanation. (Are they taking credits from your account from actual or estimated consumption?)

    Back to your flat. Thermal plastic on windows, aluminium foil behind windows help but they won't make miracles. Do the walls feel wet or damp?

    Can you look up the EPC rating of the flat?
    EPC Register (Use your address): Google it. Sorry, I can't post links as I am new here.

    What boiler do you have? Let's see how efficient it is.
    Have you got thermostatic radiator valve on radiators?

    Let's see what can be done to make your flat a home.
    Originally posted by mitbrille
    This is 25 cubic meters and there are approximately 11kw/h is a cubic meter. 25 m3, on the OP tariff is around 9.79.
    • mac.d
    • By mac.d 4th Dec 19, 2:15 PM
    • 939 Posts
    • 791 Thanks
    mac.d
    The SSE guy is correct about the cost, as you need to convert the 25m3 gas measurement to kWh (which gives you around 278kWh) and at that 3.56p unit cost it comes to 9.90 approximately plus your 4 days of standing charge, comes to just over 11. Even changing to another supplier with better rates, that same usage could cost around 9.

    Gas kWh conversion calculator
    • Gerry1
    • By Gerry1 4th Dec 19, 2:20 PM
    • 1,279 Posts
    • 819 Thanks
    Gerry1
    you had 25m3 of usage during 4 days. That adds up to 89p (usage) + 1.42 (day rate)
    That's nowhere near to 11.
    Originally posted by mitbrille
    Wrong ! If you use this site it comes to 9.91 usage plus standing charges of 1.42 which gives a total of 11.33.

    Update: Beaten to it by mac.d Telepathy at work again...
    Last edited by Gerry1; 04-12-2019 at 2:24 PM.
    • Talldave
    • By Talldave 4th Dec 19, 2:30 PM
    • 648 Posts
    • 393 Thanks
    Talldave
    Single glazing is your problem. However, having the boiler on low is probably a bad idea as it's burning gas but not really heating radiators enough to have any effect. It's probably running on low 24/7. Run it at it's highest temperature, get some heat in the radiators and then the thermostat will actually get to the point of switching the boiler off. It'll then run for short bursts at full heat output to maintain the temperature.
    • mitbrille
    • By mitbrille 4th Dec 19, 2:36 PM
    • 4 Posts
    • 1 Thanks
    mitbrille
    sorry, I was wrong about how the cost of usage calculated above.

    It seems you have a condensing boiler. Vokera Easi-Heat Plus 29C: 89.0% Efficient
    That's not too bad.

    Tell us how the boiler is set up. You could be right, the old thermostat on your wall is not working anymore. You can set up central heating on the boiler.
    • LostCdn
    • By LostCdn 4th Dec 19, 3:18 PM
    • 43 Posts
    • 3 Thanks
    LostCdn
    How do I know if it's Central heating or the thermostat isn't working?
    I've got tht
    • LostCdn
    • By LostCdn 4th Dec 19, 3:20 PM
    • 43 Posts
    • 3 Thanks
    LostCdn
    I've got those plastic insulator things on all my windows and thick curtains up....
    • Robin9
    • By Robin9 4th Dec 19, 3:32 PM
    • 5,350 Posts
    • 3,566 Thanks
    Robin9
    To test the thermostat - gently turn it right up and then down will hear a click.

    It's an easy job to replace it - find the model number/make and then have a look on You Tube (make sure your switch the electrics off at the main switchboard)

    The boiler may well have two temp dials on it - one for radiators, one for hot water - if it has one select the E setting.

    Do you have a programmer - that enables you to set times for days of the week.
    Never pay on an estimated bill
    • LostCdn
    • By LostCdn 4th Dec 19, 4:02 PM
    • 43 Posts
    • 3 Thanks
    LostCdn
    So my thermostat is a very ancient one. Honeywell just a wee dial. No screen at all.

    The boiler has one dial for hot water and one for the radiators....
    I will put the dial all the way up and put the heaters on high for an hour and see if that fixes the thermostat if I've understood correctly?
    • LostCdn
    • By LostCdn 4th Dec 19, 4:09 PM
    • 43 Posts
    • 3 Thanks
    LostCdn
    This won't let me.reply directly - sorry! Maybe I'm daft.

    Re: bulb - it was the third cheapest option and seemed to have by far the highest customer ratings. Didn't get the referral from anyone but have since heard of people I know using it with decent feedback. Unlike SSE

    As for the thermostat - it's such an old model there doesn't even seem to be a model anywhere!!
    If I turn it up then back down and hear a click - does that mean it works? I don't think I can submit a pic or link here to show you but it's literally just a dial....
    • LostCdn
    • By LostCdn 4th Dec 19, 4:16 PM
    • 43 Posts
    • 3 Thanks
    LostCdn
    Update! I took my metre index this morning and turned the boiler off! Then looked at the metre index now, with the boiler still off and it's gone up by 1 unit!
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