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  • FIRST POST
    • SpammyTheSpammer
    • By SpammyTheSpammer 18th Mar 15, 11:38 AM
    • 1,567Posts
    • 1,626Thanks
    SpammyTheSpammer
    Rancom Security Ltd - Successors to SAS FIRE & SECURITY SYSTEMS LTD?
    • #1
    • 18th Mar 15, 11:38 AM
    Rancom Security Ltd - Successors to SAS FIRE & SECURITY SYSTEMS LTD? 18th Mar 15 at 11:38 AM
    Started to get calls from these people, usual disdain about the Telephone preference scheme and a surprisingly similar script to that as used by the now defunct SAS FIRE & SECURITY SYSTEMS LTD.

    This is their address:-
    Rancom Security Ltd
    Rancom House
    4 Emmanuel Court,
    Reddicroft, Sutton Coldfield
    West Midlands
    B73 6AZ

    Telephone: 0333 405 2333
    I am a cow so cannot speak Bullshine but I do recognise its smell when I come upon it.
Page 2
    • SpammyTheSpammer
    • By SpammyTheSpammer 4th May 17, 3:03 PM
    • 1,567 Posts
    • 1,626 Thanks
    SpammyTheSpammer
    Because...
    Indeed. I don't get why people think it is "impolite" to hang up on such people (which is why they don't) and so they hang on for ages
    Originally posted by DoaM
    I am TPS registered and they should not have called me in the first place so it amuses me to waste their time by seeing how long it is before THEY hang up.
    I am a cow so cannot speak Bullshine but I do recognise its smell when I come upon it.
    • SpammyTheSpammer
    • By SpammyTheSpammer 4th May 17, 3:04 PM
    • 1,567 Posts
    • 1,626 Thanks
    SpammyTheSpammer
    See last post
    Why not just hang up?
    Originally posted by kwikbreaks
    Love wasting their time!
    I am a cow so cannot speak Bullshine but I do recognise its smell when I come upon it.
    • SpammyTheSpammer
    • By SpammyTheSpammer 4th May 17, 3:05 PM
    • 1,567 Posts
    • 1,626 Thanks
    SpammyTheSpammer
    You did right.
    I had a cold phone call from this company today wanting me to have a visit from one of their sales team, as they are in our area. It took me a while to convince the caller (Alex) that we did not want a visit. He was trying his hardest to get us to take an appointment. I did manage after approx 10 minutes to convince him that we had neither the time, nor them money to afford their security system. I felt he was pushing too hard, and it made me feel even more wary of inviting them to visit us. I then looked them up and found out here that my instincts were correct.... They just wanted money we have not got!
    Originally posted by mazbee
    Are you TPS registered as well?
    I am a cow so cannot speak Bullshine but I do recognise its smell when I come upon it.
    • DoaM
    • By DoaM 4th May 17, 4:25 PM
    • 8,328 Posts
    • 8,140 Thanks
    DoaM
    I'm all for scam call baiting ... IF you approach the call with that in mind.

    Unfortunately that is not what the majority of such call recipients do ... mostly those that hang on do so because they'd feel impolite by just hanging up; yet hanging up is the very thing that will stop them getting scammed.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • mazbee
    • By mazbee 4th May 17, 8:42 PM
    • 2 Posts
    • 2 Thanks
    mazbee
    No, I am not TPS registered. I like to be polite on the phone when someone calls me. I should hung up on the caller earlier. At the time, I had no idea who they were.

    My Neighbour says a strange gentleman was knocking at our door this afternoon when we were not home. So it seems they still came to visit, even though I had said I did not want them too.
    • Le_Kirk
    • By Le_Kirk 5th May 17, 10:09 AM
    • 7,484 Posts
    • 8,024 Thanks
    Le_Kirk
    Being TPS registered is a waste of time, because, whenever I challenged callers why they were phoning because I was registered with TPS, they just made inane excuses and carried on talking. On the several occasions I tried to report a caller to TPS I was given a variety of excuses why they couldn't do anything. However in their defence, I did once get a response that someone had been told not to do it again - WOW! Doesn't matter now, I have a call blocker phone.
    • londoner2009
    • By londoner2009 19th May 17, 10:40 AM
    • 69 Posts
    • 8 Thanks
    londoner2009
    Awful company that prays on the elderly - They seemed to ring my aunt just after she'd been robbed and talked her into spending £5,000 on a security alarm they said was worth £7,000 - That was supposed to include 5 years of remote monitoring.. well it was only 1 year and they already started to phone her to get her to renew her subscription when she was told £5,000 included 5 years of monitoring. Well it's not been about 2 years and just a few minutes ago they called again. however when my aunt questioned them they hung up the phone on her. I am an electronics and computer expert. I build my own computers and I can say without a doubt the equipment installed is worth nothing like £5,000 - at most £200 to £400 worth of electronics.

    I strongly advise those with elderly relatives to warn their elders about companies like this that prey on the elderly.
    • hollydays
    • By hollydays 19th May 17, 11:41 AM
    • 17,786 Posts
    • 13,907 Thanks
    hollydays
    Report them to Which , as they claim to be accredited by them

    http://trustedtraders.which.co.uk/businesses/rancom-security-ltd/

    See the code

    http://www.staticwhich.co.uk/static/trustedtraders/FAQs/TTF7_WEU_Aug2016version.pdf

    Particularly page 4

    "The trader must not use any aggressive, deceptive or coercive tactics to obtain work or money. This also includes exploitation, causing fear, or the application of any undueinfluence.
    ■ The trader must use accurate descriptions of goods or services, allowing the customer to make an informed decision"

    How to complain to the ssaib about rancom security limited of Sutton Coldfield
    https://ssaib.org/page/your1assurance/
    Or contact them on Facebook

    Please come back and tell us when you have reported them
    Last edited by hollydays; 19-05-2017 at 12:09 PM.
    • PDC
    • By PDC 6th Nov 17, 2:10 PM
    • 787 Posts
    • 551 Thanks
    PDC
    Had a cold call from Rancom Security today. (The number is registed with the Telephone Preference Service but I guess they don't worry about that kind of thing.)

    Interesting to see this thread come up for them and glad I hung up.
    • Neil006
    • By Neil006 9th Aug 19, 11:31 AM
    • 1 Posts
    • 1 Thanks
    Neil006
    rancom upgrade
    I've had the same telephone call,3 times.
    I've spoken to someone with a great deal of legal experience and he told me that Rancom are contracted to provide you with a working alarm system and if the system is outdated and won't function on a new fibre optic telephone line it is their responsibility to update their equipment not yours.
    • uselessarticle
    • By uselessarticle 5th Sep 19, 2:36 PM
    • 1 Posts
    • 0 Thanks
    uselessarticle
    I had an alarm system installed by a predecessor to Rancom and then got inveigled into an upgrade. The system is good and was once, but no longer linked to the police (who turned up once when it went off) but I have undoubtedly paid over the odds for it and they are in the habit of calling and putting pressure on me to have a further upgrade; this time costing c.£1900 plus VAT of which they will pay c.£1000 as a one an only chance as they are in my area. This is in the context of BT going over to digital from analogue and the system I have at imminent risk of no longer working. First of all I think they mean Openreach don't they - now independent from BT? Furthermore I do not think this is happening any time soon as Openreach themselves would surely be contacting householders about it. Either way I am sure I do not need to pay this much to ensure my system continues to work after some digital switch over. It is extremely annoying to be harangued like this but apparently I have a contract til 2025 so given I have handed the money over I do not want to change supplier if I can help it.
    • AndyPix
    • By AndyPix 5th Sep 19, 3:58 PM
    • 4,484 Posts
    • 4,033 Thanks
    AndyPix
    won't function on a new fibre optic telephone line .
    Originally posted by Neil006

    What do you mean by this ?


    There have been no changes to the specs or protocol or connection types for any telephone lines.
    Some of the internal infrastructure may have changed but this makes no difference whatsoever to anything
    Running with scissors since 1978
    • Phil62
    • By Phil62 12th Sep 19, 9:23 PM
    • 1 Posts
    • 0 Thanks
    Phil62
    Rancom are ringing people and saying it is the switch over to fibre optic cable from copper making their equipment non functional. However, what they really mean is the announcement by BT to switch off the PSTN network in favor of VoIP (you can google this and find its true).
    However, this has been known about since 2015 as likely to happen. BT announced in 2018 it will happen and have set a date of 2025 when it will be completed. Some alarm systems MAY be affected.

    I am in a similar situation as a couple of users above. A couple of years ago I needed to get my panel moved after some home improvements. As part of this process I agreed to have the panel and sensors all upgraded to a ‘better’ system. My original contract was due to expire in 2020. I was then contacted in Jan 2019 and told the monitoring service were due to increase prices but if I paid for an additional 5 years now I could lock in the current price. I therefore did this and now have a contract to 2025.

    Then a few weeks ago I was again contacted and told my equipment needed upgrading again due (as above) the switch over to fibre optic cable. I queried this and asked for a manager to call me back. A week later I was called again and this time they explained it was because of the switchover from PSTN to VoIP. I again pointed out that my equipment had only been upgraded 2 years previous and that at the beginning of the year I had renewed my monitoring contract for a further 5 years. As such, I felt the onus was now on the company to upgrade my equipment as otherwise they would not be able to fulfill the contract I had paid for,

    I have not yet heard back from them, but to my mind as I upgraded the equipment in 2017 (after they would have known the switch off of the PSTN was likely to happen) and paid for a new 5 year extension of the monitoring service in 2019 (at which time they definitely knew it was going to happen) then they should upgrade my equipment foc.
    • Kilmouski
    • By Kilmouski 15th Oct 19, 8:27 PM
    • 5 Posts
    • 0 Thanks
    Kilmouski
    Rancom/Connect 4 Security?
    We recently had some cold calls/s from a security company called Connect 4 Security. They started by offering us a security system, and once told that we’d already had a Rancom system they went on advise us that Rancom have now lost all accreditation, both NSI and SSAIB. We’d had a letter A while ago from Rancom that they’d ‘resigned’ from the SSAIB -which is how you get the Unique Reference Number (URN) for a Police Response, and that they now use a National Security Service for responses instead which seemed logical to us given the pressure on the police these days. Connect 4 have now worried us by showing us the letter sent out by Leicester Police to all Rancom owners which stated that Rancom had had been stripped of their SSAIB status by the police for bad practice - our letter from Thames Valley wasn’t worded quite the same police but was to the same effect.
    We also learnt from Connect 4 that Rancom used to be Direct Response which was the company who initially sold us the system quite a few years ago. Direct Response we are told by Connect 4, were the same company but changed their name to Rancom because of the bad press on Watchdog. We knew nothing of this, but did know that Rancom’s style is constant pestering for upgrades for one thing or another. The latest was for the change-over to fibre on telephones - we’d learnt enough about them by then to say NO.... but we in 2018 we did pay for a 5 year extension to our contract until 2026 - which a Connect 4 pointed out means it hasn’t even started yet. The advice from Connect 4 is to sign up with them (tonight) as they have the SSAIB accreditation, then we can go apply for a new police URN, then go to the Citizens’ Advice Bureau, get a case number and contact our credit card to get our money back. Of course there would be a fee for both - and - to quote - “ you’re lucky because the system already installed is what we would have installed for you so you won’t have to pay for a new one”.
    Feeling, now, that we have been well and truly manipulated by Direct Response/Rancom we are worried that this is just another clever sales ploy by yet another security alarm company just to get our custom. I can’t believe it’s being done out of the kindness of their hearts! Has anyone any thoughts?
    • kangoora
    • By kangoora 15th Oct 19, 9:42 PM
    • 887 Posts
    • 851 Thanks
    kangoora
    1. Bought quite a few years ago - how many times have you used it?
    2. Dial 999 yourself if the alarm goes off and you feel threatened - it's only 3 digits.......
    3. Cold call, asking for money - better than even chance to be a scam/rip-off.

    https://beta.companieshouse.gov.uk/company/10183811/filing-history

    Companies house Info - Connect 4 Security

    Formed in 2016 with company cpaital of £9.
    Dormant company accounts made up to 2017.
    Accounts as of 2018 show negative balance of £75k

    Looks like a real good bet to me

    Took me 5 minutes on google to dig this up........
    Last edited by kangoora; 15-10-2019 at 9:51 PM.
    • PurplePlodder
    • By PurplePlodder 22nd Nov 19, 3:43 PM
    • 1 Posts
    • 0 Thanks
    PurplePlodder
    We're in a similar position to Phil62. Our current contract with Rancom is until 2024. We were contacted recently and offered the opportunity to upgrade to guard against potential service issues post the Open Reach changes. We politely turned it down saying we were happy with the current service and expect Rancom to fulfill their contractual obligations until the end of the contract. We've subsequently had a reply saying that "in the event of the system not working correctly we will not be replacing it free of charge". Wouldn't this be breach of contract? Appreciate some thoughts and advice. Thanks in advance.
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