Rancom Security Ltd - Successors to SAS FIRE & SECURITY SYSTEMS LTD?

SpammyTheSpammer

kwikbreaks wrote: »

Why not just hang up?

Love wasting their time!

SpammyTheSpammer

mazbee wrote: »

I had a cold phone call from this company today wanting me to have a visit from one of their sales team, as they are in our area. It took me a while to convince the caller (Alex) that we did not want a visit. He was trying his hardest to get us to take an appointment. I did manage after approx 10 minutes to convince him that we had neither the time, nor them money to afford their security system. I felt he was pushing too hard, and it made me feel even more wary of inviting them to visit us. I then looked them up and found out here that my instincts were correct.... They just wanted money we have not got!

Are you TPS registered as well?

DoaM

I'm all for scam call baiting ... IF you approach the call with that in mind.

Unfortunately that is not what the majority of such call recipients do ... mostly those that hang on do so because they'd feel impolite by just hanging up; yet hanging up is the very thing that will stop them getting scammed.

mazbee

No, I am not TPS registered. I like to be polite on the phone when someone calls me. I should hung up on the caller earlier. At the time, I had no idea who they were.

My Neighbour says a strange gentleman was knocking at our door this afternoon when we were not home. So it seems they still came to visit, even though I had said I did not want them too.

Le_Kirk

Being TPS registered is a waste of time, because, whenever I challenged callers why they were phoning because I was registered with TPS, they just made inane excuses and carried on talking. On the several occasions I tried to report a caller to TPS I was given a variety of excuses why they couldn't do anything. However in their defence, I did once get a response that someone had been told not to do it again - WOW! Doesn't matter now, I have a call blocker phone.

londoner2009

Awful company that prays on the elderly - They seemed to ring my aunt just after she'd been robbed and talked her into spending £5,000 on a security alarm they said was worth £7,000 - That was supposed to include 5 years of remote monitoring.. well it was only 1 year and they already started to phone her to get her to renew her subscription when she was told £5,000 included 5 years of monitoring. Well it's not been about 2 years and just a few minutes ago they called again. however when my aunt questioned them they hung up the phone on her. I am an electronics and computer expert. I build my own computers and I can say without a doubt the equipment installed is worth nothing like £5,000 - at most £200 to £400 worth of electronics.

I strongly advise those with elderly relatives to warn their elders about companies like this that prey on the elderly.

hollydays

Report them to Which , as they claim to be accredited by them

http://trustedtraders.which.co.uk/businesses/rancom-security-ltd/

See the code

http://www.staticwhich.co.uk/static/trustedtraders/FAQs/TTF7_WEU_Aug2016version.pdf

Particularly page 4

"The trader must not use any aggressive, deceptive or coercive tactics to obtain work or money. This also includes exploitation, causing fear, or the application of any undueinfluence.
■ The trader must use accurate descriptions of goods or services, allowing the customer to make an informed decision"

How to complain to the ssaib about rancom security limited of Sutton Coldfield
https://ssaib.org/page/your1assurance/
Or contact them on Facebook

Please come back and tell us when you have reported them

PDC

Had a cold call from Rancom Security today. (The number is registed with the Telephone Preference Service but I guess they don't worry about that kind of thing.)

Interesting to see this thread come up for them and glad I hung up.

Neil006

I've had the same telephone call,3 times.
I've spoken to someone with a great deal of legal experience and he told me that Rancom are contracted to provide you with a working alarm system and if the system is outdated and won't function on a new fibre optic telephone line it is their responsibility to update their equipment not yours.

uselessarticle

I had an alarm system installed by a predecessor to Rancom and then got inveigled into an upgrade. The system is good and was once, but no longer linked to the police (who turned up once when it went off) but I have undoubtedly paid over the odds for it and they are in the habit of calling and putting pressure on me to have a further upgrade; this time costing c.£1900 plus VAT of which they will pay c.£1000 as a one an only chance as they are in my area. This is in the context of BT going over to digital from analogue and the system I have at imminent risk of no longer working. First of all I think they mean Openreach don't they - now independent from BT? Furthermore I do not think this is happening any time soon as Openreach themselves would surely be contacting householders about it. Either way I am sure I do not need to pay this much to ensure my system continues to work after some digital switch over. It is extremely annoying to be harangued like this but apparently I have a contract til 2025 so given I have handed the money over I do not want to change supplier if I can help it.