www. loan-solutions. co. uk

They are a broker, with 2 teams: applications and customer services. Applications tell you one thing. Customer Services actually tell you what's going on. You are out of pocket £70 and nothing produced.

I applied for a loan on 28/09/2011 for £15,000 debt consolidation, over 7 years, £290 a month repayments with loan solutions . co . uk. At 15.3% APR, I had no problem with any of this if that is what I was getting.

My wages are good (over £25k a year) but as I have changed job, house and bank in the last 6 months, my credit score has plummeted. Due to additional issues, I also have few defaults. I have no CCJs and have never been made, or declared bankrupt.

The loan applied for would have cleared all other debts, I would be able to make the £290 payments without issue, I would have expendable income again. All back to normal. Up until hitting money troubles this year, I was member of Equifax. My credit rating in November 2010 was 947 out of 999. Top 2% of borrowers. I have had good jobs, still have one, and am paid well. Just needed a company that would help out.

Loan Solutions GUARANTEED [TEXT DELETED BY FORUM TEAM], that someone would contact me in 5 working days to confirm direct debit setup and transfer of funds into my account. All I needed to do was pay £70 to process the application that I would get back.

Received application, signed and scanned, e-mailed back within the hour. Received confirmation via e-mail of receipt.

Called several times, once to double check receipt of loan application, and the other to ask what the next steps were. Each time, applications team were articulate, courteous, polite, efficient, kept accurate notes and knew exactly what was happening.

Was told someone would contact me no later than COB 04/10/2011. Today 05/10/2011 I received an e-mail referring me to FLM Loans, whose online loan APPLICATION confirmed they lend no more than £5,000 to first time lenders, and need a guarantor as mandatory.

Applications team then say "No idea what has gone wrong, talk to Customer Services. We can't help you anymore."

Customer Services response: "After final credit check, carried out by FLM, they can only offer you £5,000. This credit check is carried out by them, and Loan Solutions cannot do anything about that. As loan application was processed, and referral made, Loan Solutions service had been carried out, and the fee is non-refundable.”

All supervisors are busy and unable to take call. Customer Services have surly attitudes (having to deal with continuous calls from dissatisfied Customers will do this to you) and that’s it.

If you use Loan Solutions or any other company who charge in advance for a loan, you need to be sectioned for being a danger to yourself, and evaluated for poor health. Please, please, please, learn from others mistakes. See a credit crisis charity or debt management agency that are free and impartial. Lots on this site. I ignored them, and fear I will now pay the price!