Ryanair complaints flood in over name change ‘glitch’ that could cost £115 to fix - MSE News

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Former_MSE_Naomi
Former_MSE_Naomi Posts: 519 Forumite
First Post First Anniversary I've been Money Tipped! Newshound!
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Ryanair customers have inundated us with complaints that it is unfairly charging them £115 to change their name, insisting it was the airline that messed up their bookings - and we are urging Ryanair to prove it has a heart and show leniency...
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'Ryanair complaints flood in over name change ‘glitch’ that could cost £115 to fix'
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  • Westin
    Westin Posts: 5,942 Forumite
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    edited 2 January 2019 at 2:14PM
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    This has been reported before -

    https://forums.moneysavingexpert.com/showthread.php?t=5935287
  • richardw
    richardw Posts: 19,458 Forumite
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    Ryanair needs the money to stay in business.
    Just as it needs to deny passengers their rights under EU reg EC261:2004.
    It’s business model is fundamentally flawed.
    AVOID.
    Posts are not advice and must not be relied upon.
  • stevenhp1987
    stevenhp1987 Posts: 907 Forumite
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    MSE_Naomi wrote: »
    Ryanair customers have inundated us with complaints that it is unfairly charging them £115 to change their name, insisting it was the airline that messed up their bookings - and we are urging Ryanair to prove it has a heart and show leniency...
    Read the full story:
    'Ryanair complaints flood in over name change ‘glitch’ that could cost £115 to fix'
    OfficialStamp.gif
    Click reply below to discuss. If you haven’t already, join the forum to reply.

    Why the duplicate post/story?!
  • budgetflyer
    budgetflyer Posts: 5,949 Forumite
    edited 5 January 2019 at 10:12AM
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    richardw wrote: »
    Ryanair needs the money to stay in business.
    Just as it needs to deny passengers their rights under EU reg EC261:2004.
    It’s business model is fundamentally flawed.
    AVOID.
    You, giving business advise to Ryanair is laughable. That certainly isnt their business model.

    Over 2 months they have probably had 20 million+ bookings and 40 or 50 of these type of complaint- so minuscule a percentage, that they aren't taking it seriously, even if they should.
    Of course not everyone will pay £115 either. Many will be able to buy a new seat for as little as a tenner.
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