Ryanair complaints flood in over name change ‘glitch’ that could cost £115 to fix - MSE News

Former_MSE_Naomi

Ryanair customers have inundated us with complaints that it is unfairly charging them £115 to change their name, insisting it was the airline that messed up their bookings - and we are urging Ryanair to prove it has a heart and show leniency...

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'Ryanair complaints flood in over name change ‘glitch’ that could cost £115 to fix'

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Westin

This has been reported before -

https://forums.moneysavingexpert.com/discussion/5935287/ryanair-passengers-face-115-fee-after-name-change-glitch-mse-news

richardw

Ryanair needs the money to stay in business.
Just as it needs to deny passengers their rights under EU reg EC261:2004.
It’s business model is fundamentally flawed.
AVOID.

stevenhp1987

MSE_Naomi wrote: »

Ryanair customers have inundated us with complaints that it is unfairly charging them £115 to change their name, insisting it was the airline that messed up their bookings - and we are urging Ryanair to prove it has a heart and show leniency...

Read the full story:
'Ryanair complaints flood in over name change ‘glitch’ that could cost £115 to fix'

Click reply below to discuss. If you haven’t already, join the forum to reply.

Why the duplicate post/story?!

budgetflyer

richardw wrote: »

Ryanair needs the money to stay in business.
Just as it needs to deny passengers their rights under EU reg EC261:2004.
It’s business model is fundamentally flawed.
AVOID.

You, giving business advise to Ryanair is laughable. That certainly isnt their business model.

Over 2 months they have probably had 20 million+ bookings and 40 or 50 of these type of complaint- so minuscule a percentage, that they aren't taking it seriously, even if they should.
Of course not everyone will pay £115 either. Many will be able to buy a new seat for as little as a tenner.