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Feedback on Utility Point

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  • [Deleted User]
    [Deleted User] Posts: 1,655 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I've been with them since July for electricity only.
    I emailed them once and got a reply in a couple of days.
    And yes they did put up my DD by 12% to cover the winter use which was a little annoying but nothing major in cost terms. That was why I emailed them.
    Always supply the meter reading on the last day of your billing cycle to avoid them estimating it. I once put in a reading 3 days early and their estimate was equal to 6 days use not the 3. Again not major, just annoying.
  • Streaky_Bacon
    Streaky_Bacon Posts: 656 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    Thanks for all the above.

    The somewhat shoddy website is a little off putting, but is probably offset by the tariff :)

    It sounds as if their responsiveness is not great, but probably acceptable, as long as they actually solve the problem when they respond.

    Would still like to see the web chat working (or at least saying that it is not currently available).
    gsmlnx wrote: »
    Always supply the meter reading on the last day of your billing cycle to avoid them estimating it.

    I assume that this is done online, and works fairly smoothly. Is that correct?
  • [Deleted User]
    [Deleted User] Posts: 1,655 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Streaky_Bacon wrote: »
    I assume that this is done online, and works fairly smoothly. Is that correct?
    Yes you log on to the website and enter the reading(s) only.
    So far no issues and the reading is shown on the page after you submit it along with the previous readings.
  • PennineAcute
    PennineAcute Posts: 1,185 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    I have used web chat, when it has both been online and offline. Online, India is brilliant. Offline, India usually replies within 24 hours.

    I have found them to be a breath of fresh air. It is on an infrequent occasion that I have had to contact them.

    The last time was about 4 weeks ago, when my latest bill showed that I had had my online discount removed. A quick message to them and with 72 hours, a new bill issued with my online discount restored.
  • Streaky_Bacon
    Streaky_Bacon Posts: 656 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    OK thanks. Well I think I am going to give them a go.

    Tomorrow is day 1 of 49 for the end of my current contract, so I'll submit the request tomorrow (UP do seem to offer to cover the exit fee, but will be cleaner to apply tomorrow).

    Does anybody have any feedback on the process for claiming accrued credit amount refunds during the contract?
  • PennineAcute
    PennineAcute Posts: 1,185 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    I have got the odd £25 referral credit here and there. When I have asked for this to be credited to my bank account, it has taken around 10 working days.

    They are a new company, only started trading this time last year, so I doubt there will be anyone with crediting account after leaving experience.

    I have been with them since January of this year. I did not fix with them until April, as I was testing them out for the first few months.
  • Spin_Doctor
    Spin_Doctor Posts: 2 Newbie
    I'm switching to Utility Point's Energy Saver package. Beware - the information screen on their Energy Saver page describes how their prices are 25% higher than your average monthly payment from January to June, and 25% less than your average in July to December, depending on tariff. This is misleading, as this information page only concerns the Energy Saver tariff.

    However, the +/- % does vary depending on which energy supply company area you're in, which isn't mentioned on the information page. In my case, its 33% above my average monthly payment in January-June and 33% below average in July-December. UP customer help have accepted that their information is misleading and have fed this back up the line to their senior management.
  • boliston
    boliston Posts: 3,012 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    Just done a switch from outfox the market - looks like it will save me 3.4% on electricity, 15.3% on gas and 47.6% on standing charges, and it's fixed for 12 months.
  • grumpycrab
    grumpycrab Posts: 5,027 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    What's the approx number of days to switch to UP? (gas and/or electric.) Thanks.
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • wavelets
    wavelets Posts: 1,164 Forumite
    1,000 Posts Combo Breaker
    grumpycrab wrote: »
    What's the approx number of days to switch to UP? (gas and/or electric.) Thanks.

    It usually takes betweeen 17 and 35 days to switch energy supplier :)
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