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kathryn33 wrote: »
has anyone claimed anything back due to hardship since courts went in favour of banks
Namechanger wrote: »
I am reclaiming in hardship from HSBC and they have been paying me back a measly £150 a month. Is this likely to continue?
Annarooster wrote: »
Am really upset, had applied to Co-Operative Bank under hardship rules for charges back, they telephoned me approx two weeks ago to say I was due about £700 back, they spent ages on phone with me advising me re my how to use the payout effectively re my debts, and that they wouldn't use it to pay off my overdraft, i could continue to gradually reduce that. They also said they would stop any pending charges on my account.
This meant I could get on top of some debts etc, they said would call me back on day it went in account, likely one/two days from this call.
I never heard anything and couldn't get through when I rung them.
Today I ring because if a new £60 charges and am told that my hardship claim is 'under review' because of the new court ruling.
I was not allowed to speak to the person handling the hardship case just told they would ring me but they were very busy and it would be when they have decided what is happening because of new ruling.
I feel really cheated, particularly because they were so nice on the phone.
Anyone any advice on how to proceed, they weren't very nice on the phone regarding nor putting me through to this dept and I feel completely powereless.
Peter_Greenhill wrote: »
Excellent decision by the Supreme Court today. People who did not want to pay the charges should not have gone over their authorised overdaraft limit. People need to sort their finances out and not expect people who keep their accounts in positive territory to subsidise them.
natweststaffmember wrote: »
"GUIDANCE ONLYDealings with customers in financial difficulty
BCOBS 5.1.4 01/11/2009 Principle 6 requires a firm to pay due regard to the interests of its customers and to treat them fairly. In particular, a firm should deal fairly with a banking customer whom it has reason to believe is in financial difficulty.
Principle 6 - Customers' interests A firm must pay due regard to the interests of its customers and treat them fairly."
The above is from the BCOBS formerly Banking Code. The bank can still look at financial hardship claims and refund charges for the period of that hardship. I would not necessarily have a knee jerk reaction of immmediately rushing to the County Courts yet especially while a period of consideration and reflexion are going on around the Supreme Court decision. Keep calm and keep your eyes on the forums. This is still early days.
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