WHSmith

I think with distance selling regulations you're entitled to return it within seven working days of receiving it.

http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/

Hi Victor, i think the problem with W H Smiths is they are supplied by Entertainment Uk, which has gone belly up along with Woolies.

I've ordered a dvd boxset 2 weeks ago which has'nt arrived, i rang the helpline number on saturday, and the girl said "It may or may not arrive", and if it does'nt i might not even get a refund.

I bought the dvd yesterday in Tesco, as i don't hold out much hope of theirs arriving, or of getting my money back...

Apparently in Smiths its dvds, cds and gaming stuff thats affected...

Victor_Meldrew wrote: »

Don't worry about getting your money back. They do not charge you until they send it. And if they do send it just take it back to a local store and get a refund as the others have said here.

Also can you not cancel online - I wasn't able.

They have taken the money out of my account, as it was ready to be despatched, apparently the suppliers put a block on all the orders. The lady on the phone said i could return if it arrives, but no guarantees it will even arrive.

I'm having exactly the same problem and this is the response I got from WHSmith:
"Thank you for your email we are sorry for the delay in responding.
Unfortunately at the moment we are experiencing a problem with are entertainment supplier as they are owed by Woolworths, and so are orders as delayed due to this, we are using another supplier that are due to start dispatching are back orders this week. As your item has already been invoiced we can’t cancel it and so you can return it for a refund back to our supplier or to any of our high street stores once you receive.
Please accept our apologies for any inconvenience caused
If you have any queries about this or any other matter please do not hesitate in contacting us at [EMAIL="support@whsmithonline.co.uk"]support@whsmithonline.co.uk[/EMAIL] or telephone 0870 444 6 444.
Regards
XXXX
Customer Service Team
WHSmith.co.uk
[EMAIL="support@whsmith.co.uk"]mailto:support@whsmith.co.uk[/EMAIL]"

I've been trying to cancel since the 1st but that was unfortunately when they took the money. I've now bought it somewhere else.
Just checked the order status and it's now showing as 'Completed' so I'll be taking it straight back to the store for a refund when it's delivered. Won't be using them online again.

On the OFT site: http://www.oft.gov.uk/shared_oft/consumer_leaflets/general/oft334.pdf
it says that an order can be cancelled without reason through the distance selling regulations and that the money must be refunded as soon as possible so I shall be taking this up with them when I go to the store to return it.

UmbraFeles wrote: »

Won't be using them online again.

Don't you think this is a rather rash and harsh decision based on something which ultimately is not WHSmith's fault. I can understand if the poor service was caused by WHSmith's and I do sympathise with your problem.

But unfortunately a lot of stores and not just WHSmiths have been hit by the problem to find a new entertainment supplier due to the administration of Woolworths. Personally I think people need to put a bit of perspective onto the whole situtation and it's probably about time some of them start to show a bit more understanding and a lot more patience.

Oh and by the way, did anyone see the news article on the TV last night about the general public complaining to staff in woolworths that the prices were not low enough. These staff are probably going to be out of a job come the new year. Disgraceful.