Help...Possible scam from Eon?

JasX

vip2 wrote: »

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Apparently now the story is, when we switched companies, the current company we are with never sent the final meter readings, and they claim its their fault so why am i being held accountable for this?

If you are switching its just as much up to YOU to check the meter readings as anyone else.... you'll find all the threads on here entitled " I never bothered to check my meter myself for years and years and now I have a problem" tend to get responses around levels 'basic common sense'

Having switched did you look out for a final bill from E.on? did you not think it odd when one didn't arrrive?

E.ON_Company_Representative:_Helena

brewerdave wrote: »

All very well to say that Helena, but when I switched away from a supplier about 4 years ago I chased about 3 or 4 times on the phone to get my final bill from my previous supplier - all I got every time from their Cust/Services was " we are waiting for the final meter readings from your new supplier" It was finally sorted about 8 weeks after the switch was completed - how long are you supposed to keep chasing for goodness sake???

Hi brewerdave,

I completely agree that this process can take some time and you shouldn’t have to keep chasing this up.

The change of supplier process is done electronically between one supplier and another, with the data collectors in the middle verifying the meter readings.

This is the reason it can take more time, especially if one of the suppliers needs to re-send the information.

Helena