Help...Possible scam from Eon?

loobiloo

I have received a letter, presumably from e-on, quoting my account number and with a message saying "High Bill Warning" and that I owe £8735 and to phone 08453024265 immediately to check my meter reading.

As my account is clear, I dont know if this is an error from e-on or a scam. I am waiting to hear from e-on but I wonder if anyone else has had such a letter?

thanks.

stewie_griffin

loobiloo wrote: »

I have received a letter, presumably from e-on, quoting my account number and with a message saying "High Bill Warning" and that I owe £8735 and to phone 08453024265 immediately to check my meter reading.

As my account is clear, I dont know if this is an error from e-on or a scam. I am waiting to hear from e-on but I wonder if anyone else has had such a letter?

thanks.

The letter sounds genuine to me, the chances are they have received some dodgy meter readings which if used would create a massive bill, but just need to confirm it with you.

Premier_2

loobiloo wrote: »

I have received a letter, presumably from e-on, quoting my account number and with a message saying "High Bill Warning" and that I owe £8735 and to phone 08453024265 immediately to check my meter reading.

As my account is clear, I dont know if this is an error from e-on or a scam. I am waiting to hear from e-on but I wonder if anyone else has had such a letter?

thanks.

Call Eon for free on a BT phoneline using 0800 363363, or alternatively you may prefer their geographic telelphone number which is 01268 652100.

They will quickly check your account and advise you if anything seems amiss

loobiloo

Premier wrote: »

Call Eon for free on a BT phoneline using 0800 363363, or alternatively you may prefer their geographic telelphone number which is 01268 652100.

They will quickly check your account and advise you if anything seems amiss

yes, it was genuine and e-on had done a faulty meter reading. Thanks for your help; its always good to be aware of scams, even if it does make us (me) overly cautious!

vip2

Eon keep phoning my house, they claim we owe them money from 2008, quite a substantial amount. we haven't been getting our electricity from them since 2008, surely they would have got in contact earlier, not leave it to January 2010 to ask us for repayments.
When asked how much it is we owe them and for them to send a letter through to confirm this so we can see for ourselves how this amount has supposedly built up, the letter never arrives, and 2 weeks later another phone call asking for payments.
Apparently now the story is, when we switched companies, the current company we are with never sent the final meter readings, and they claim its their fault so why am i being held accountable for this?
seemed like a scam to me especially as the letters never arrive, i will not be paying over the phone, the last time they called was on 01268504021 which according to google is a debt collector service, X-on, i want to know is this legitimate?
anybody else had this problem with eon?

earthlover

You could call Eon to ask them if they use this agency for retrieving debts.

E.ON_Company_Representative:_Helena

vip2 wrote: »

Eon keep phoning my house, they claim we owe them money from 2008, quite a substantial amount. we haven't been getting our electricity from them since 2008, surely they would have got in contact earlier, not leave it to January 2010 to ask us for repayments.
When asked how much it is we owe them and for them to send a letter through to confirm this so we can see for ourselves how this amount has supposedly built up, the letter never arrives, and 2 weeks later another phone call asking for payments.
Apparently now the story is, when we switched companies, the current company we are with never sent the final meter readings, and they claim its their fault so why am i being held accountable for this?
seemed like a scam to me especially as the letters never arrive, i will not be paying over the phone, the last time they called was on 01268504021 which according to google is a debt collector service, X-on, i want to know is this legitimate?
anybody else had this problem with eon?

Hi vip2,

I think the best thing to do would be to contact E.ON directly, either email, write or call.

They will be able to send out a copy of the final bill for you to see and also explain further.

A debt collection company won't have this information, they will just have a record of the debt and not the reasons for this.

As it is the first you have known about this since changing supplier in 2008 I would ask why it has taken so long to produce your final bill, I understand that you have been told this was due to E.ON not receiving the meter readings from your new supplier and this can happen, but you should be able to have a payment arrangement due to the length of time.

It may also be possible to have the balance reduced, however this will depend on a number of factors, for example, if E.ON have tried to contact you in the past regarding this.

Contact E.ON and request any debt follow up be put on hold whilst this is investigated for you.

I hope you are able to get this sorted.

Helena:)

DirectDebacle

vip2 wrote: »

Apparently now the story is, when we switched companies, the current company we are with never sent the final meter readings, and they claim its their fault so why am i being held accountable for this?

Hi Helena.

I was wondering this too. Why is it that when the energy companies make mistakes the customer has the debt collection dogs set on them and is expected to sort the mess out?

Assuming he gave a final reading to his new supplier and he has been keeping his account up to date with them, why can't the energy companies sort the problem out between themselves. The customer should not even be aware that this problem has occurred. He continues to be billed from his new supplier and the energy companies sort the account transfer problem out behind the scenes. Unnecessary for people to be worried and chased by debt collectors.

There is something wrong with the system.

E.ON_Company_Representative:_Helena

Hi DirectDebacle,

I agree, the new supplier should send the start meter readings to the old supplier to enable them to produce the final bill. The problems occur as these readings also need to go through third parties ie; the data collectors to be verified and this is when things can go wrong.

If a customer does not receive a final bill when they change supplier, it is always best to get in contact with the loosing supplier and ask why this is.

This way any problems can be amended, final bills can be produced and customers will receive any credit owed to them or pay any balance and debt collectors would not be involved.

I understand that this should happen automatically for customers, but issues do arise and we should all keep an eye on our bills, especially through the change of supply process.

Helena

brewerdave

All very well to say that Helena, but when I switched away from a supplier about 4 years ago I chased about 3 or 4 times on the phone to get my final bill from my previous supplier - all I got every time from their Cust/Services was " we are waiting for the final meter readings from your new supplier" It was finally sorted about 8 weeks after the switch was completed - how long are you supposed to keep chasing for goodness sake???