You're all liars you know ....

PasturesNew

Belnahua wrote: »

Don't use pre-done mixes! My bread is perfect every time in my bread maker. Just make sure you use fresh ingredients and use strong flour.

It's not just me having this problem it seems though. #12 above has used lots of recipes with this BM and getting the same bad results every time.

nooksky

This is what I have written:
Hi, I bought a Morphy Richards breadmaker from you in September 2007. I have not been satisfied with it since I bought it as the drop down paddle never drops down after baking the bread even on the very first loaf. Secondly the sides of the bread are always burnt and very crusty even on the lightest setting. I thought it might be the way I was making the bread even though I was following the receipes exactly, so I have tried varying them too and this hasnt helped either. After recently seeing a thread on a forum about breadmakers I have seen that other people have the same problems as mine so there is clearly a problem with this machine. I also see that on the reviews on Amazon people on here also have this problem. I would like to buy the more expensive Panasonic breadmaker which seems to only get good reviews but wanted to speak with you first about this problem, as I dont feel this breadmaker it fit for its purpose.
Lets see what they say now, to be fair I have had it a long time so Im not very confident!!

CoD_2

I have a panny and packet mixes work brilliantly in it.i hope you get a good resolution (full refund and a panny instead!) i can't see how it could be down to human error if so many people have issues with that make.

culpepper

Mines a morphy richards . When i first got it ,I had to season the pan by rubbing with oil and baking for something like 10 minutes and it has always been excellent. I did buy a new pan though as the paddle got stuck after about a year of use. This new one I religiously oil every time I put it away at night and it slides the bread out easily.
I dont follow the recipe as it is too cake like for us but you must make sure to use tepid ,not too hot or cold water and the yeast needs to be a new tin about once a month if you buy tinned .

trying-very-trying

I bought the panny after all the hype on here, and I still find it a bit hit or miss.

nooksky

Ooh Ive had a reply:

Dear Customer

Thank you for contacting Amazon.co.uk.

In this case we request you to return the item to us, our returns
department will issue the appropriate refund as soon as the returned item
has been processed at our Fulfilment Centre.

To return the item enclose the packing slip or order summary in the
carton, wrap the package securely and post it to the address below, using
the original packaging if possible. For your protection we recommend
that you use a recorded-delivery service.

Any charges that you incur for this return will be refunded back to
you.

Sounds positive I think. I'm deffo gonna return it as it isnt right!! Glad I read this thread now as it kick started me into action!! Thanks PasturesNew

PasturesNew

nooksky wrote: »

Ooh Ive had a reply:

Dear Customer

Thank you for contacting Amazon.co.uk.

In this case we request you to return the item to us, our returns
department will issue the appropriate refund as soon as the returned item
has been processed at our Fulfilment Centre.

To return the item enclose the packing slip or order summary in the
carton, wrap the package securely and post it to the address below, using
the original packaging if possible. For your protection we recommend
that you use a recorded-delivery service.

Any charges that you incur for this return will be refunded back to
you.

Sounds positive I think. I'm deffo gonna return it as it isnt right!! Glad I read this thread now as it kick started me into action!! Thanks PasturesNew

Well they took their time!



Looks like a result.

I've never returned anything... would they just give you a refund, or do they carry out tests, then say it's all your fault and want money for the postage etc? I'd be worried I'd end up with no BM and a bill.

nooksky

I think Amazon are pretty good with returns and judging on the wording of the email it doesnt say any warnings about tests etc so Im gonna go for it and see what happens. If they do try any funny business, I will kick up a fuss as there is definately no warning of that in their reply. Ill keep you updated!!

nooksky

Right I email Amazon again as your post got me thinking PasturesNew and I just asked them to confirm that I wouldnt incur any charges whilst they look at the machine and literally replied within 5 mins!! Now thats customer service. Reply as follows:

Dear Customer

Thank you for contacting Amazon.co.uk regarding your order
#***.

Firstly, please allow me to apologise for the issues you have
experienced with this item.

After looking into your enquiry, we request you to return the item back
to us for a full refund.

We can confirm that once we have received the item back at our
Fulfilment Centre we will be able to issue a refund to your payment card.

To ensure that we receive the item and issue a refund without any
further delay, we ask that you return the item back to us by recorded
delivery.

Any charges that you incur for this return will be refunded back to
you.

On the date the refund is completed, we'll send you an e-mail message
confirming the date, amount and payment details.

Please enclose the packing slip in the carton, wrap the package
securely using the original packaging if possible, and post it to the address
below, with all warranty cards, licenses, manuals or accessories (if
any).

Amazon - Customer Returns
2 Cloch Road
Faulds Park
Gourock
Inverclyde
PA19 1BQ

Packaging slip is nothing but the invoice of your order. Any postage
charges that you incur for this return will be refunded back to you.

If you do not have a packing slip with you, please include the
following details on a sheet of paper safely along with the package.

* the date of posting the item
* the charges incurred in returning the item
* the reason for the return of this item
* the manner of defect (if any)
* the tracking number and name of the delivery service used for the
return
* order number

Please write back to us with the return postage charges (quoting the
relevant order number) at the following URL and we will issue a refund:

http://www.amazon.co.uk/email

I hope this information is helpful to you.

Thank you for your patience in this matter, and thanks again for
shopping at Amazon.co.uk.

Most of this is a repeat of the last reply but they do confirm I will get a full refund so thats great!! Just had to find a big enough box to put it in... found one in the loft eventually!!

PasturesNew

I've still got my box. I hate getting rid of boxes, even though this place isn't large enough to keep them I still did.

I like to keep everything perfect.