BT 0800 REVERSE

PTLD

sorry just looked up number & its 0845 108 0191

an1179

Can anyone tell me what the position is in the following senario.

I rceived my BT phone bill . My eldest daughter did 0800 reverse my six year old answered the home phone and said yes to the prompt so I have got a bill for £2.96 + VAT. I phoned to complain Is there anyway I can get out of the charge?

espresso

an1179 wrote:

Can anyone tell me what the position is in the following senario.

I rceived my BT phone bill . My eldest daughter did 0800 reverse my six year old answered the home phone and said yes to the prompt so I have got a bill for £2.96 + VAT. I phoned to complain Is there anyway I can get out of the charge?

Surely by allowing your six year old to answer and accept the call you must now pay for it. Don't understand why you think that you should "get out of the charge"

:rolleyes:

espresso

PTLD wrote:

why cant u get an free 0800 numbver from company like Contactnumbers on 08451020191

I got an 0800 thast goes to my home number & i gave it to my kids...
They call me for 5p'ish on a freefone from wherever they are [even from some orange mobiles that accept 0800's] & theres no excuse not to call me

What is & that you have now mentioned three times?

A_Nice_Englishman

espresso wrote:

What is & that you have now mentioned three times?

I think it's meant to be an ampersand or 'and sign' and the software is getting confused somewhere along the line.

&

jaymee

espresso wrote:

Surely by allowing your six year old to answer and accept the call you must now pay for it. Don't understand why you think that you should "get out of the charge"

:rolleyes:

Maybe because it was a six year old child saying yes? It wasn't an adult's decision.

hurrah

espresso wrote:

What is & that you have now mentioned three times?

That was two years ago .

By the way ann1179, 0800 reverse has nowt to do with BT.See their T&C

" 3.6 All enquiries, including those relating to pricing and billing, or customer complaints should be directed to the 0800 Reverse Customer Service Centre on 0845 077 9000. The opening hours for the 0800 Reverse Customer Service Centre are Monday to Friday 9.00am– 5.30pm excluding public holidays.

3.7 BT or your provider of Electronic Communications Services is not responsible for any enquiries in relation to the Service other than enquiried relating to the pricing of and billing for International Inbound Calls accepted through the service."

espresso

jaymee wrote:

Maybe because it was a six year old child saying yes? It wasn't an adult's decision.

But the adult allowed the child to answer the phone, so must take responsibility for their stupidity and should learn from this.

:eek: