Leaving Virgin Media BB and rejoining as a new customer

Brit_Chick

Is this possible?

Virgin Media have put my broadband up to £18 from the £10 that I could comfortably afford previously, I did call to try and get a better deal but ended up having to give them my one months cancellation notice which they accepted (I'm still keeping my phone line with them......for now )

Anyway, I was wondering whether it's possible to rejoin virgin media as a new customer to give the cheaper price of broadband, and get my husband to take it out in his name. Will they accept this?

Secondly, I notice on quidco that you can get £100 cashback on all cable services through Virgin Media.....would this apply if I were to take out a new broadband contract?

hock79

Have you had any luck with this Brit Chick? I've got the same problem at the moment and was wondering if I could cancel and rejoin as a new customer for the £9/month bb.

BexTech

Myself, friends and family have all got offers extended / discounts applied even as recently as 10 days ago, simply phoning in going straight through the options to retentions (cancellations) and getting a deal they were happy with.

Getting broadband continued for £10 was a common offer.

XL TV, L Phone, L Broadband and 'free' caller display should be available for around £35, for £40 the phone increases to XL.

PaulK_3

You cannot rejoin as a new customer unless you sign up under a different name.

hock79

Thanks PaulK, that's really handy to know, I'll have to try my negotiating skills! I don't really want to leave, I just want to get back to what I was paying before.

hock79

Well that was pretty easy. I just phoned up and went through the options as if I was gonna cancel, got through to a guy and explained that it was too expensive for me, could I drop something to bring the price down and he got me the same deal I was on

BB- M
TV- M
Line rental and Talk unlimited

was paying £20, went up to £28.95, now got it down to £20.49 :T

BexTech

hock79 wrote: »

Well that was pretty easy. I just phoned up and went through the options as if I was gonna cancel, got through to a guy and explained that it was too expensive for me, could I drop something to bring the price down and he got me the same deal I was on

BB- M
TV- M
Line rental and Talk unlimited

was paying £20, went up to £28.95, now got it down to £20.49 :T

Excellent!

PaulK_3

Yep if you hit someone in retentions that are down on their stats they will offer whatever they can at that time to keep you. One word of advice though, keep an eye on your bill and make sure they put you onto your new agreement.

duchy

Yep I've had this problem-refused to believe I've been offered had someone else in the dept had offered.
Thinking about moving to Sky (Paul stop sniggering !!)
Anyone know when is "end of the month" for retentions -ie when people are pushing to hit target

PaulK_3

I would expect it is towards end of month as thats when targets etc are closed down on most providers. Personally having had dealing with NTL/ VM I would strongly suggest moving to Sky unless you like being messed about with billing issues etc as they still have not resolved basic issues that drove a lot of customers into the arms of other providers a long time ago.
Could even tap someone up for a referal if going to sky... if you know people already on it

PaulK_3

Actually you may have another option, will PM later on about it.