Computer probelm

Carmen

Hello Techie's
When I start my computer it will not go passed the initial welcome page. I have tried restarting it several times but no luck. Can anyone please tell me how to rectifiy this probelm?
Carmen x

fwor

You need to explain what you mean by "initial welcome page".

Do you mean a Windows screen, or a splash screen with the PC maker's name on it or something else?

Do you see any error messages on the screen at all?

Psycence

Most important question is what OS are you running, cant give any real effective advice without that nugget of information.

Carmen

Hi Fwor,

After start up, where the coloured band runs along horizontially under windows, the screen then turns blue, but then nothing no error messages just a blue screen.
Carmen x

Carmen

What is OS? Sorry I'm not up on abbreveations (spelling)

Psycence

Operating system....windows xp, vista, OSX, linux and so on

Sounds like windows XP, am I correct?

Carmen

Yes Psycence, windows 98, I think
Carmen x

fwor

It's a bit unusual to get the blue screen (often referred to as the Blue Screen Of Death) without an error message - though the messages are often not very helpful.

The fact that Windows starts to load means it's not a commplete hard drive failure. Can you recall what you last did with the PC before the problem happened - for example did you have to force it to shut down?

Do you have a Windows installation CD? If so, probably the best thing to try would be to repair your existing Windows installation.

[just saw your post about using Windows 98 - are you sure about that?]

Psycence

If your still on windows 98, I would recommend an upgrade...its a seriously poor OS

Best options are boot in safe mode to see if that will load, or do a repair install as suggested by Fwor.

Carmen

I was only playing a board game then closed the computer as normal.
I do not have a windows installation cd (friend gave us computer)
Sorry I meant windows xp
Carmen x

Carmen

Could I use a friends windows cd or does each cd relate only to each computer?
Carmen x