UK Assistance Anyone had dealings with them

Gerrybhoy_2

An "assessor" came to see weather damage to a flat roof on my house. The damage was caused by a slipped tile. He arrived in a suit, and an Audi. Not exactly the gear for climbing on the roof. Needless to say he had no intention of looking. Huffed puffed, took a few pics, LOOKING UP! Obviously saw nothing and declared it "wear & tear"... Direct Line let me say use them, why, to stop claims. Be warned, their job is not to assess, but to decline by any means.

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Why have all these people suddenly signed up just to slate UK Assistance?

I've had a recent home claim with Direct Line and a UK Assistance rep came to see us. He and they have been nothing but prompt, courteous, and professional and dealing with them has been a breeze.

dacouch

Quote wrote: »

Why have all these people suddenly signed up just to slate UK Assistance?

I've had a recent home claim with Direct Line and a UK Assistance rep came to see us. He and they have been nothing but prompt, courteous, and professional and dealing with them has been a breeze.

What sort of car did the loss adjuster have?

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Not sure. I think it was a Renault Megane but I can't be certain.

Muhammad_2

These people are absloutely rubbish!!!

I have just had my car back and there was a knocking and rattling noise from the side it was repaired. I took it to an independent garage and they inspected it for me.

They were absloutely shocked with what they saw, have a read:

The engine management light was on and this was simply due to not plugging the air sensor in, you can see it plugged out as soon as you lift the bonnet.

The air pipe was off and not connected, again right in you face when you open the bonnet (big round thing).

The housing/air box was left unscrewed leaving it to be insecure and moving about in a flimsy way.

The headlight they replaced had no screw in it.

You know what, I do not even want to go in to the botch-up job they did in replacing the parts. There were about four or five small parts that needed replacing but they did not even bother!! The body work was good but everything else a shambles.

The mechanic told me to call then asap and if they do not cooperate then go straight to trading standards as the car is not safe to be on the road!!

(I am waiting till they open on Monday to give them a call)

hicker

We too are in the middle of a battle with UK Assistance,the insurance assessor came out to look at the damage done to our front wall in January,when a young man thought it would be a great idea to drive his landrover on the day we had snow and ice on the hill where i live.The assessor said he did a drive by assessment,with a builder and said it was just the two pillars needed to be replaced and the wall was stable !!The wall has a crack running down it,and definately moves when pushed.The assessor said he would come out again,we have never seen him,i have emailed ,sent letters to both UK Assistance and National Insurance Group(RECORDED DELIVERY)who are the insurance company who the driver was insured by,with all the evidence the wall needs replacing,i have heard nothing off them,in my last letter i stated i would be making an official complaint if i did not hear anything....Official complaint will be done tonight....then ombudsman.
This company is dreadful !!!:mad:

knottycrocodile

UK Assistance - the word "assistance" is totally inaccurate in this regard. I agree with previous posts that this company is soooo hard to get hold of. They have been instructed by Churchill Insurance to act for them in connection with a break-in we sustained whilst on holiday. The Assessor came down, left a totally illegible report, instructed our patio doors to be secured and has not been in touch since. The expert company dealing with doors and windows sent an "engineer" down who haphazardly put screws through our doors to "secure" it shut. He also deliberately broke a key in the lock as extra security!!
Since then we have heard nothing from these so-called assessors. We were given an 0870 number to fax quotes through to, emails haven't been replied to and no telephone contact received. It is very frustrating when we are attempting to secure our home and Churchill just keep referring us back to UK Assistance despite my moans about them.
Also Churchill are saying that our mobile phone calls from abroad are not covered even though they rang us there, UK Assistance rang us there, and so did the Police. Does anyone know if these financial losses would be covered? :mad::mad::mad::mad:

arahman81

I had a problem with uk assistance twice, i nearly end up fighting physically. I have had asian lady come in to assess completed job then she refused to accept, as if she ownes the company. Also i had another guy come in for another job refused to accept my quote from proper plumber. I ahve been given second option recommend by him and it has been 6 months that guy hasn't done the job yet.

Best solution is to complain to their parent company & then change insurance company.

seymore_buts wrote: »

uk assistance are loss assessors but they only want to get the job done as cheaply as possible.
the bloke i dealt with was useless, you can never get hold of him there is no trace of them on the internet. Even the insurance company appears to have no way of getting them to reply.
they wanted to use their contractors who when he eventually appeared wanted to have all the repairs done in a day and requested that the damaged wall paper was stripped before he would start!

has anyone else had any problems with them or know who they are?

dave_hazell

UK Assistance (Heywood Branch) are, I'm sorry to say, absolutely hopeless. A couple of years ago my car, a Freelander, was stolen and recovered. I was insured at the time by Direct Line and it went into UK Assistance directly from the police compound. There was no damage to the vehicle but as the keys were stolen the insurance company decided to have new locks fitted.
EIGHT AND A HALF WEEKS later I got the car back.

In March this year I was hit from behind by another car whilst I was stopped at a junction. The other driver admitted full liability and I agreed to go through his insurance company. Lloyds TSB, for the repair. Lo and behold my car went back to the same branch of UK Assistance for some minor bodywork repairs to the rear end & door.
3 weeks later I collected my car from UK Assistance, only to notice the next day that they had fitted the trim from a pre-2004 vehicle to my 54-plate Freelander, making it look like a "cut & shut". Finally, this Monday (2nd August) they collected my car and took it back in to have the correct parts fitted, and to look at the central locking that has been playing up ever since it came back from the repair in April.
They brought my car back to work in the afternoon (after taking it on a round trip of 87 miles) with the new trim hanging off from the rear door and only half the parts affixed claiming that again, they had been sent the wrong parts from Land Rover. They also claimed that the central locking was "a common fault on Land Rovers of this age" and, despite their three year guarantee on the new locks fitted in 2008, they would not do anything about it.
I have had a locksmith look at the rear door lock and he has confirmed that the lock barrel does not match the key. I can only assume that UK Assistance did not replace this barrel back in 2008 when they claimed (and charged) that they had done as the key that I now have is not capable of opening the door lock.

I have also since found out that the parts that have been used for the repair are not Land Rover genuine parts, they are cheap Chinese imports sourced from places such as e-bay (They also replaced my original vinyl rear wheel cover that was undamaged with a cheap & tacky fabric import that looks awful).

I feel that UK Assistance is in some way involved in a cartel-style scam with the Insurance companies whereby they are charging them for repairs that are not done and parts that are both incorrect and not genuine and the insurance companies are passing these costs back to their customers.

This needs further investigation and I am taking my case up with the local Trading Standards Office.

mexicanhat

thehack wrote: »

Hi I am another very unhappy customer of Tesco Home Insurance - UK Assistance handle all Tesco claims and they are very poor. Their rep has failed to return a telephone call regarding a complaint more than one week later. I find it very interesting to read on posts that they are paid bonuses for not paying out on claims. Where is that in the small print? Tesco washes its hands of any complaint and is not interested. Other readers beware!!! Anyone out there had success with insurance ombudsman? How long does it take to get a decision?

UK Assistance staff are not paid bonuses for not paying claims.They are salaried staff employed by RBS Group.They deal with all the insurance brands that are either owned or underwritten by RBS Insurance.