Do you think this feedback was justified?

StaffsSW

Hintza wrote: »

Are you here just to stir things up? I think they few constructive replies will have helped the OP and she will be better prepared the next time she has a problem.

I've been using the Ignore User function for a few weeks now, and it really does separate the wheat from the chaff...

DGJsaver

come now young stevey
nothing on the web is really important enough to me to actually filter people out

each to their own though

although i KNOW your reading this:rotfl:

kevinyork

Yes the seller didnt grovel and send an email reminding the buyer of when it had been sent and offering to refund for it. However the buyer in their dispute did say 'I want my money back' and thats exactly what the seller arranged so they can hardly say the refund was unexpected.

This is exactly how things are going to be now with the new feedback system. Negs will be given for the most insignificant of reasons. Small sellers will be put off selling because of this and are less likely to develop their eBay selling. This means less revenue for eBay and less choice for buyers.

I would agree with Steve and start a unpaid item dispute just to spite the buyer.

richto

Premier wrote: »

Probably not, but this is probably a very good example why ebay changed the rules.

A buyer had a poor experience and could therefore now leave appropriate feedback about the transaction without the fear of receiving retaliatory negative feedback.

Rubbish. Just add her to your favourite sellers and neg her in return the next thing she sells... She will soon learn leaving negs still has consequences.

Dont forget to start an unpaid item dispute to recover your fees. If the buyer doesnt bother to reply, the fb will be removed. And at a minimum they will get an unpaid item strike.

DGJsaver

ooohh the powersellers are out in force

[tremble]


:rotfl: :rotfl: :rotfl: :rotfl:

DGJsaver

how about the OP learns some business manners ?:rolleyes:

spinning_hamster_wheel

thanks for your replies everyone! I think there was probably fault on both sides, she could have sent me a message asking where the item was before suddenly starting a paypal dispute and using wording that I found a tad aggressive without warning which caught me off guard and I didn't really have time to deal with. Like I said it was the middle of my exams and and I should have sent her a message apologising for the item going missing when I refunded her. I guess I'll need to learn that certain buyers will need to be spoonfed and babied a little . Whats helping me get over this terrible and painful ordeal of a crap seller like myself getting punished is that my buyer was negged by a buyer of her own yesterday; she now has 3 negs!:D peace and love people!

Mandles

Join the club. we all hate the new feedback policy.
Unfair neg but i agree a bit of communication goes a long way . Although i did a lot of communication and just got my first neg in years so you may not have won either way.

StaffsSW

spinning_hamster_wheel wrote: »

Whats helping me get over this terrible and painful ordeal of a crap seller like myself getting punished is that my buyer was negged by a buyer of her own yesterday; she now has 3 negs!:D peace and love people!

maybe that was the real cause of your neg - if they had been feeling vengeful after receiving one of their own previously. As much as it may seem poetic justice, it could just cause the whole feedback farce to deteriorate from retaliatory negs between a buyer and seller, into a circle of vengeance negs against "innocent" sellers.

Still, it goes to prove that even with the new feedback rules, there is still PLENTY of justification in having separate buying and selling accounts!

meester

kevinyork wrote: »

Yes the seller didnt grovel and send an email reminding the buyer of when it had been sent and offering to refund for it. However the buyer in their dispute did say 'I want my money back' and thats exactly what the seller arranged so they can hardly say the refund was unexpected.

This is exactly how things are going to be now with the new feedback system. Negs will be given for the most insignificant of reasons. Small sellers will be put off selling because of this and are less likely to develop their eBay selling. This means less revenue for eBay and less choice for buyers.

I would agree with Steve and start a unpaid item dispute just to spite the buyer.

I don't get it.

You order something.

It doesn't arrive.

There is no apology, no explanation from the seller. They can't even be ar5ed to say 'I sent it, sorry it hasn't arrived, guess it got lost in the post', or 'Can I check your address is correct', so !!!!!! is this a bad buyer?

The buyer's had their time totally wasted and the OP is too lazy to even apologise.

It's very rude, and the arrogance of all the sellers who still seem to be inhabiting a world where they'd respond by giving a 'revenge' neg is unbelievable. I mean seriously, people are suggesting starting a dispute, buying an item from the buyer with the sole intention of leaving revenge feedback, etc.

Get a grip people. You are selling, you have to provide a basic level of service, and yes that includes an apology when a buyer has spent quite a bit of their time bidding on your auction, sending you money, and then receives nothing. The moaners need to get a bit more sensible, because you lose sympathy whining about cases when the seller is clearly in the wrong. Stick to the genuine stuff, please.