Window fitter's made a mess of my carpet

Phirefly

Title says it all really. New cream carpet covered in muddy boot marks. I'm thinking of getting chem dry to quote for cleaning - is it reasonable to send quote/invoice to the window fitter?

Thanks

martin_the_sparky

Hi, you need to info the window company first and take photos for your records, if they refuse to sort it out - tell them you are going to the small claims court.

mrcow

I'd speak to the window fitter first before calling in the cleaners to check that they are happy to pay for the damage. It may get you further than just sending them a bill.

Have you already paid for the work that they did? Are they already aware of the carpet damage?

Phirefly

Thanks for your replies.

He's a local one-man band so I don't want to be too heavy handed. Thats a good idea about the photos. I'm pretty sure he's aware of the mess as after the initial devastation, he proceeded to remove his shoes on the following occasions he was in/out. Bolting horses spring to mind. I had already paid as I'd not noticed how bad it was before he left. I just typed out a paragraph to explain why the mess wasn't immediately evident, but without drawing a floorplan, its pretty pointless so I deleted it.

Hopefully my Mum will be able to work her magic on it - I'd tackle it myself but I'd make a pigs ear of it and she's a bit of a pro with these things. just feeling cross :mad:

woodbutcher_2

Aint this joker heard of dustsheets?When i do a window fitting job,everything gets sheeted and my boots come off while sheeting up.They cost very little.

Sorry to hear about your experience.Sometimes i despair at some of the things so called tradesmen get up to.No wonder we are not trusted by a lot of folk.

ukwoody

Dustsheets should always be used in this kind of work. However I will not remove my boots for anyone whilst working. Having spent several years working in the hospital I have seen too many accidents to now take them off full stop at a customers. My atgtitude is now if you are expecting builders to work at your place - you expect a certain amount of disruption and mess.. Thats not to say we obviously aren't careful or considerate.!
woody

tanith

I agree with ukwoody.. workmen wear boots for a good reason, the work they do can be dangerous.. but he should of made sure he put adequate protection on your carpet before clodhopping all over it.... hope he agrees with your point of view...

terryw

Good for you Woody. No offence to the original poster whatsoever, but we live in a "no blame society

terryw

ukwoody

I will give a really recent example of why I dont. It's just come to mind. Two weeks ago myself and an employee went to start a survey and full report on some tilting metal Vertical Sash Windows. The customer asked us to remove our shoes, which I politely declined. I opened the lower window and started to pivot it. These windows pivot on two 5x8mm metal bars and I onl;y needed about 3" to see them. They had corroded (hence the survey). As I tilted the window, the bars snapped. The window fell out of the frame and fell to the floor. Fortunelty I did actually catch the window (but badly bruised my arm in the process). The window caught the curtain and knocked down a picture frame.

Now I stopped it actually hitting the floor, but if it had of done, at some 16Kgs it would have landed straight onto my feet. No doubt at all.

You just dont know in this game.
Woody

woodbutcher_2

I only remove my boots while sheeting up,then they are straight back on.Seems to defeat the object of sheeting up if you do it with your boots on.I do agree that customers should accept a certain level of disruption.I always say,you can't make an omlette without breaking eggs.

Doozergirl

Have you attacked it already? Mud is really really easy to get up.

You HAVE to let it dry completely, even if it takes a day or so and then hoover over it. And it's gone.